https://community.o2.co.uk/t5/Android/my-mobile-phone-bill/m-p/938305#M53709 <P>It's not one of those charge to bill things is it?</P><P>&nbsp;</P><P>your card or account must be linked to the play store. Either you have inadvertently clicked on links to buy apps etc or someone with access to your phone is buying things without your knowledge.</P><P>&nbsp;</P><P>do not cancel your contact without contacting cs otherwise you will get a default on your credit file which will take 6 years to come off</P> Sat, 02 Jan 2016 14:52:05 GMT Anonymous 2016-01-02T14:52:05Z https://community.o2.co.uk/t5/Android/my-mobile-phone-bill/m-p/938262#M53699 <P>i am on a pay monthly tarriff at £18 per month. i have had £77 taken from my bank acount saying that i have been buying things from the play store. i have not bought any thing from the play store especcially £77 pounds worth. i would lke the money that you have taken from my account put back into it today or i will be cancelling my contract and going to rading standards. keep the £18 pound&nbsp;that i owe you for my bill but i would like the rest back today thank you</P><P>&nbsp;</P> Sat, 02 Jan 2016 12:17:58 GMT https://community.o2.co.uk/t5/Android/my-mobile-phone-bill/m-p/938262#M53699 Anonymous 2016-01-02T12:17:58Z https://community.o2.co.uk/t5/Android/my-mobile-phone-bill/m-p/938264#M53700 <P>Hi @Anonymous This is a customer to customer forum. You need to contact customer services about your bill. Only they have access to your account</P><P><A href="http://www.o2.co.uk/contactus" target="_self">http://www.o2.co.uk/contactus</A></P> Sat, 02 Jan 2016 12:23:57 GMT https://community.o2.co.uk/t5/Android/my-mobile-phone-bill/m-p/938264#M53700 Cleoriff 2016-01-02T12:23:57Z https://community.o2.co.uk/t5/Android/my-mobile-phone-bill/m-p/938265#M53701 <P>Call 202 and put the bill into dispute straight away.</P><P>What is My O2 showing, just items from Playstore?</P> Sat, 02 Jan 2016 12:24:49 GMT https://community.o2.co.uk/t5/Android/my-mobile-phone-bill/m-p/938265#M53701 jonsie 2016-01-02T12:24:49Z https://community.o2.co.uk/t5/Android/my-mobile-phone-bill/m-p/938285#M53703 Someone must be buying the items.<BR />Do you have a PIN lock on the screen?<BR />Also, cancelling your account will just lead to debt collectors hounding you and a negative mark on your credit file so you need to sort this out properly with CS on 202. Sat, 02 Jan 2016 13:54:03 GMT https://community.o2.co.uk/t5/Android/my-mobile-phone-bill/m-p/938285#M53703 MI5 2016-01-02T13:54:03Z https://community.o2.co.uk/t5/Android/my-mobile-phone-bill/m-p/938305#M53709 <P>It's not one of those charge to bill things is it?</P><P>&nbsp;</P><P>your card or account must be linked to the play store. Either you have inadvertently clicked on links to buy apps etc or someone with access to your phone is buying things without your knowledge.</P><P>&nbsp;</P><P>do not cancel your contact without contacting cs otherwise you will get a default on your credit file which will take 6 years to come off</P> Sat, 02 Jan 2016 14:52:05 GMT https://community.o2.co.uk/t5/Android/my-mobile-phone-bill/m-p/938305#M53709 Anonymous 2016-01-02T14:52:05Z