topic Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app? in Android

O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Mandeep3_7 — Wed, 09 Dec 2015 20:47:12 GMT

Hi everyone.

I have got an odd issue whereby I cannot see the O2 WiFi app in the Google Play Store or the MyO2 app (under More from O2/Apps/WiFi)?

I click "Get The App" and I ONLY get the options for Iphone and Windows Phone to install. NOT Android?

Any ideas why?

It's not showing on the Google Play Store which is where I downloaded this app from last time.

I have contacted O2 enough times this week only to be told different things.

Is the app off-line for maintenance?

The last thing I was told an hour ago is that the MyO2 app was down and they could not help me.

I need to take my phone to an O2 shop to speak to a Guru/expert.

My phone is the Galaxy Alpha SM-G850F.

Any ideas what's going on here please?

This is driving me crazy.

Thanks!

Mandeep

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Mandeep3_7 — Wed, 09 Dec 2015 20:50:13 GMT

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

MI5 — Wed, 09 Dec 2015 20:50:58 GMT

The WiFi app has been taken down for a short while to update it.

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Mandeep3_7 — Wed, 09 Dec 2015 21:08:41 GMT

Thanks MI5. No one from O2 said that to me at all. Any ideas how long it will be offline for?

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

MI5 — Wed, 09 Dec 2015 21:12:25 GMT

No idea, sorry, but it's been over a week already so cant imagine it would be too much longer mate.

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Mandeep3_7 — Wed, 09 Dec 2015 21:25:30 GMT

Okay thanks a lot MI5. Your answer is really helpful. Far better than what I have heard all day. Let's hope O2 hurry up and get it sorted soon.

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

MI5 — Wed, 09 Dec 2015 21:28:11 GMT

Fingers crossed 😊

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Mandeep3_7 — Sun, 20 Dec 2015 17:22:49 GMT

Hi MI5

Still waiting. No joy. No luck.

I called o2 the other day - I was told that I would get a call back from someone and lo and behold, I did get a call back.

The new is that the o2 wfi app is indeed offline and it could be up to 28 days before it comes back.

Not a happy chappy.

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

MI5 — Sun, 20 Dec 2015 17:26:15 GMT

That's bad news mate...
I can't imagine why it's taking so long.....

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

jonsie — Sun, 20 Dec 2015 18:01:43 GMT

So is the app being updated or completely rewritten.....can't think why it's taking so long!

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

MI5 — Sun, 20 Dec 2015 18:04:30 GMT

I'm sure it was Toby who said is what being updated for the issue with it not detecting Android 6.0 devices.

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Mandeep3_7 — Sun, 20 Dec 2015 18:18:21 GMT

Thanks MI5.

Can Toby confirm that this is indeed the case? As all this waiting is frustrating.

Can't o2 officially say something?

Thanks.

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

MI5 — Sun, 20 Dec 2015 18:48:51 GMT

I'll tag @Toby so he sees this.

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Mandeep3_7 — Sun, 20 Dec 2015 21:44:45 GMT

Cheers for all your help MI5. Much appreciated. Hope @Toby can help with this matter.

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Toby — Wed, 23 Dec 2015 13:15:26 GMT

Hi @Mandeep3_7,

I shall see what info I can retrieve for you!

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Mandeep3_7 — Wed, 23 Dec 2015 13:49:04 GMT

Hi @Toby,

Good afternoon.

Thanks a lot.

Much appreciated.

Mandeep

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Toby — Wed, 23 Dec 2015 15:11:39 GMT

Hi Mandeep,

The app is currently being worked on as part of a maintenance check, so is not currently available. We aim to bring it back to the store in early January. I shall try and let you know asap! Hope that helps

Toby

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Mandeep3_7 — Sat, 02 Jan 2016 15:42:45 GMT

@Toby

Popping back again to ask if there's any updates to this yet please?

January's started.

Fingers crossed that you or someone can give me some good news.

Thanks.

Mandeep

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

MI5 — Sat, 02 Jan 2016 15:46:23 GMT

It's just another thing that's taking forever to fix......

Re: O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Cleoriff — Sat, 02 Jan 2016 16:10:51 GMT

@MI5 wrote:
It's just another thing that's taking forever to fix......

Indeed...Lets hope O2 have made a new years resolution to fix all these issues....:smileysad: