topic Gear S watch in Android

Gear S watch

Anonymous — Tue, 17 Nov 2015 14:38:37 GMT

I had to take my Gear S watch back to the o2 shop after a few months as it was un useable because the watch set its self on a loop so would not even tell the time, I had already done a factory reset but the did not fix it hence I had to take it to the shop. The Guru done a factory reset even though I told him I already done this. The watch crashed again so went for help online to O2 however after a while they cut me off, I then went online again after some time I was told they could not repair. As the watch is on contract I took it back to the shop yet again, after a long chat talking on the phone and messing myself and the member of staff I was told could not repair then another member of staff told me to take the watch to Samsung, I have been with o2 for many years, I have three contracts with o2 and to be honest once finished they will be cancelled, as to the watch I will be taking it to Samsung.

Re: Gear S watch

Cleoriff — Tue, 17 Nov 2015 14:50:26 GMT

Hi @Anonymous A bit of a nightmare really .. personally I would have returned it directly to Samsung http://www.samsung.com/uk/support/ (contact numbers in that link)

You can make a complaint to O2 here..http://www.o2.co.uk/how-to-complain

Re: Gear S watch

jonsie — Tue, 17 Nov 2015 15:07:32 GMT

Definitely deal with Samsung please.

Re: Gear S watch

Toby — Tue, 17 Nov 2015 19:43:07 GMT

Hi Tamboki,

Sorry to hear about this! I'm Toby, the O2 Community Manager. Feel free to send me a private message and the team can look into this for you tomorrow morning.

Re: Gear S watch

Anonymous — Fri, 20 Nov 2015 08:38:13 GMT

Hi Toby, I have now got the gear s repaired but not with o2, as I have the watch under contract and only 8 months old I would have expected o2 to get the watch repaired. I am very saddened with the service given by o2 to the extend I will be ending all my contacts with o2 when they expire.

Re: Gear S watch

Cleoriff — Fri, 20 Nov 2015 08:45:29 GMT

Hi @Anonymous Who repaired it then in the end?

Re: Gear S watch

Anonymous — Fri, 20 Nov 2015 08:51:05 GMT

Samsung

Re: Gear S watch

Cleoriff — Fri, 20 Nov 2015 08:52:49 GMT

@Anonymous wrote:
Samsung

Pleased to hear that. At least they were the best people to fix your watch (as opposed to O2 repairers)

Re: Gear S watch

Toby — Fri, 20 Nov 2015 09:13:19 GMT

Hi @Anonymous, glad to hear that yiu're sorted and sorry to hear that getting to this point could have gone more smoothly! However, I will feed this back to the rest of the team and feel free to PM me any time about any further issues you have.

Re: Gear S watch

MI5 — Fri, 20 Nov 2015 09:13:19 GMT

As we have said time and again !

Re: Gear S watch

Anonymous — Fri, 20 Nov 2015 09:18:38 GMT

Thank you Toby, one main problem I picked up through this was your computer systems would not alow a repair on the watch if this is of any use to you. Thank you for the offer

Re: Gear S watch

jonsie — Fri, 20 Nov 2015 12:38:23 GMT

Whether it's a phone, a tablet or watch you are always better going to the manufacturer. They have a name and a reputation to look after. Anovo have neither.