topic Re: Unlocking Phone --- O2 Useless in Android

Unlocking Phone --- O2 Useless

Anonymous — Sun, 15 Nov 2015 17:37:19 GMT

Just paid off the remainder of my device plan and want to move elsewhere due to getting a better data deal.

But due to Sony replacing my faulty phone and thus having a new imei, the online request keeps telling me its not a o2 device when it still branded o2. Only o2 sim will work with phone.

Between calling South Africa and god knows where else. I get different answers. escalation after escalation and still no where.

So i have a phone I have bought and paid for and O2 wont unlock it thus making it a paperweight or forcing me to use a o2 sim.

A telecomunication company that can only email the unlatching team my email ffs.

Re: Unlocking Phone --- O2 Useless

MI5 — Sun, 15 Nov 2015 17:40:50 GMT

Dunno what the problem is but put the correct IMEI into the form here and it should work OK as long as you've used the phone on o2 network http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

Re: Unlocking Phone --- O2 Useless

jonsie — Sun, 15 Nov 2015 17:43:25 GMT

Try calling them on 202 if you are contract. 4445 on payandgo.

Re: Unlocking Phone --- O2 Useless

Anonymous — Sun, 15 Nov 2015 17:44:17 GMT

The problem is the old IMEI is still being used to unlock the phone.

Im on Live chat the now and the latests is I need to call sony for a unlock code. nonsense

Re: Unlocking Phone --- O2 Useless

MI5 — Sun, 15 Nov 2015 17:48:43 GMT

Just put your current IMEI into the form I linked you to.

Re: Unlocking Phone --- O2 Useless

Anonymous — Sun, 15 Nov 2015 17:59:21 GMT

pent 6 hours on phone to them. hence the constant escalation and going no where with it.

Re: Unlocking Phone --- O2 Useless

Anonymous — Sun, 15 Nov 2015 18:00:19 GMT

i did and i get a txt saying sorry it cant be unlocked see email. goto email and reason is its not a o2 device.

live chat just said as they didnt give me the repleacment phone its not their issue

Re: Unlocking Phone --- O2 Useless

Cleoriff — Sun, 15 Nov 2015 18:05:22 GMT

I was not aware Sony had anything to do with unlocking?...Why would they?

Maybe someone more experienced will clarify....

Re: Unlocking Phone --- O2 Useless

Anonymous — Sun, 15 Nov 2015 18:14:03 GMT

They dont, its just o2 and useless operators.

Re: Unlocking Phone --- O2 Useless

Anonymous — Sun, 15 Nov 2015 18:16:24 GMT

Im getting the Live chat person to email that they "O2" are nor responsible to unlock the device and its sonys problem.

Re: Unlocking Phone --- O2 Useless

MI5 — Sun, 15 Nov 2015 18:18:09 GMT

Escalate to complaints mate. You are being told a load of bull http://www.o2.co.uk/how-to-complain

Re: Unlocking Phone --- O2 Useless

Anonymous — Sun, 15 Nov 2015 18:21:21 GMT

I emailed complaints today mate. So just need to wait and see how long it takes.

Just annoying As i was told 7 days and my new sim is here and now I am paying for o2 tarrif and new tarrif.

How bad can a customer service be. Even on the phone to them.

You get a persons name whihc is useless cos you cant get that person again and they cant transfer calls

Re: Unlocking Phone --- O2 Useless

MI5 — Sun, 15 Nov 2015 18:30:07 GMT

I know - It;s hopeless at the mo. Something has to change or else there will be no customers left to serve.
You can also Google for the CEO's email and send them a moan too.....

Re: Unlocking Phone --- O2 Useless

Anonymous — Sun, 15 Nov 2015 18:32:44 GMT

ahaha he / she would love that.

I nearly didnt have a phone as I was so close to imbedding it in the wall He is the email I just got

Dear Chris Rooney

Thank you for your unlatching request for IMEI 3575900606*****. The 
mobile number that you provided is 0759062****

I'm sorry, we have not been able to unlatch your device at this time. 
The reason given is:

This is not an O2 device, it will not be possible for us to provide an 
unlatching code. Please contact the handset manufacturer for the same.

Thank you,

O2 Customer Service

Re: Unlocking Phone --- O2 Useless

MI5 — Sun, 15 Nov 2015 18:36:41 GMT

Like I said before, it's bull.
If it is definitely locked, only o2 can unlock it.
Looks like the CEO's office is the next step

Re: Unlocking Phone --- O2 Useless

Anonymous — Wed, 18 Nov 2015 10:36:48 GMT

Unreal. O2 refusing to unlock phone as they never issued me witht he replacement phone as it was the manufacturer. Keep getting We will escalate that to the unlatching team. then same you get oh the last person didnt do it right, fckn groundhog day.

Then a bright spark told me to take it to a 3rd party to unlock yet sony says this cancels my warrenty.

£480 paperweight.

Re: Unlocking Phone --- O2 Useless

jonsie — Wed, 18 Nov 2015 10:59:52 GMT

You emailed the CEO yet?

Re: Unlocking Phone --- O2 Useless

MI5 — Wed, 18 Nov 2015 11:25:38 GMT

There's no hope for the future of O2's CS the way things are at present.....

Re: Unlocking Phone --- O2 Useless

Toby — Wed, 18 Nov 2015 14:56:04 GMT

Hi @Anonymous,

I'm Toby, the community manager. Sorry to hear about this. Please feel free to send me a PM (using the link in my signature) and we can see what options you have.

Re: Unlocking Phone --- O2 Useless

Anonymous — Wed, 18 Nov 2015 15:26:26 GMT

lol yes and got a standard reply for a complaint.