https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922209#M52521 No didn't reset. I'd have lost everything and I customise a lot. I don't root so can't back up so never reset Wed, 21 Oct 2015 20:25:17 GMT Anonymous 2015-10-21T20:25:17Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922194#M52517 I keep setting my ringtone. Then an hour or so later it just resets again back to default. It's really beginning to grate on my nerves. Any ideas how to stop this. It's only been since the latest updates. Wed, 21 Oct 2015 19:11:42 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922194#M52517 Anonymous 2015-10-21T19:11:42Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922198#M52518 I've not encountered this problem but did you do a reset after the update? Wed, 21 Oct 2015 19:17:49 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922198#M52518 MI5 2015-10-21T19:17:49Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922201#M52519 Is the ringing held on an sd card?<BR />If so, move it to phone storage then set it.<BR /> Wed, 21 Oct 2015 19:40:01 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922201#M52519 viridis 2015-10-21T19:40:01Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922208#M52520 I'll give that a try and let you know. Thanks for the suggestion. Just don't know why I never had this problem before the update..... Wed, 21 Oct 2015 20:24:11 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922208#M52520 Anonymous 2015-10-21T20:24:11Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922209#M52521 No didn't reset. I'd have lost everything and I customise a lot. I don't root so can't back up so never reset Wed, 21 Oct 2015 20:25:17 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922209#M52521 Anonymous 2015-10-21T20:25:17Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922211#M52522 Sony PC Companion will back everything up for you. Wed, 21 Oct 2015 20:29:40 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922211#M52522 MI5 2015-10-21T20:29:40Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922212#M52523 Even app data and my little mods like png image replacements for icons? Wed, 21 Oct 2015 20:31:00 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922212#M52523 Anonymous 2015-10-21T20:31:00Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922213#M52524 Sorry I'm a real newbie when it comes to android. I prefer it but I'm still learning. I always had apple but always jailbroke Wed, 21 Oct 2015 20:31:46 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922213#M52524 Anonymous 2015-10-21T20:31:46Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922215#M52525 App data yes but maybe not your icons. Wed, 21 Oct 2015 20:33:46 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922215#M52525 MI5 2015-10-21T20:33:46Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922216#M52526 Thank you. I really appreciate your help. I didn't realise I had to do a restore. I'll do a backup now and give it a whirl. Thank you again. I've also tried transferring it from my card to phone too. Hopefully one works. Thank you both. Wed, 21 Oct 2015 20:41:13 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922216#M52526 Anonymous 2015-10-21T20:41:13Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922230#M52527 I had to restore mine after the last update. First time I'd ever had a problem with an update. Wed, 21 Oct 2015 21:53:22 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922230#M52527 MI5 2015-10-21T21:53:22Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922237#M52528 I backed up and restored it last night. Spent ages getting everything just so again, set the ringtone, and this morning it's back to blooming default again. Argh!!!!<BR />I'm turning the auto update off as of now. But thanks for your suggestions anyway guys <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Thu, 22 Oct 2015 07:15:34 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922237#M52528 Anonymous 2015-10-22T07:15:34Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922239#M52529 Sorry it didn't work - you got me on this one!! Thu, 22 Oct 2015 07:47:20 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922239#M52529 MI5 2015-10-22T07:47:20Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922240#M52530 Sorry, stumped here too. Thu, 22 Oct 2015 07:49:28 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922240#M52530 viridis 2015-10-22T07:49:28Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922241#M52531 Next port of call should be to contact Sony you may be in warranty period still so would expect them to be able to fix it Thu, 22 Oct 2015 07:51:31 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922241#M52531 viridis 2015-10-22T07:51:31Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922242#M52532 Thanks folks. Will do. Thanks again Thu, 22 Oct 2015 08:05:46 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922242#M52532 Anonymous 2015-10-22T08:05:46Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922245#M52533 <P>Please come back and let us know how you get on. It may help someone else who encounters the same problem. Good luck.</P> Thu, 22 Oct 2015 08:31:38 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/922245#M52533 Bambino 2015-10-22T08:31:38Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/930688#M53252 Hello, It turns out the update had not installed properly and I had to reinstall it. Then reset my phone yet again and voile! Two weeks of faffing later it was fixed. Sorry for the delayed reply, I didn't get a notification of the last message.<BR />Thanks all Sun, 29 Nov 2015 07:36:40 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/930688#M53252 Anonymous 2015-11-29T07:36:40Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/930891#M53256 @Anonymous glad your sorted now <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Sun, 29 Nov 2015 19:27:04 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/930891#M53256 blissgirl 2015-11-29T19:27:04Z https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/930893#M53257 You don't usually need 2 resets but this was a buggy update as I said earlier.<BR />Good to hear it's fixed now though <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Sun, 29 Nov 2015 19:29:00 GMT https://community.o2.co.uk/t5/Android/My-z3-compact-ringtone-keeps-resetting-to-default/m-p/930893#M53257 MI5 2015-11-29T19:29:00Z