topic Re: mobile network state in Android

mobile network state

Anonymous — Tue, 20 Oct 2015 00:44:44 GMT

It says disconnected and I have tried everything I know, switching off phone airplane mode different sims, phone is a Samsung galaxy alpha so it's unlocked help me

Re: mobile network state

Cleoriff — Tue, 20 Oct 2015 07:01:50 GMT

Hi @Anonymous This is a customer to customer forum. You need to contact customer services. We would have no idea why your phone has been disconnected unless you have missed a payment. http://www.o2.co.uk/contactus

Edited to ask if you have checked your network status? http://status.o2.co.uk/

Re: mobile network state

viridis — Tue, 20 Oct 2015 08:36:40 GMT

If you're on about the bit in settings-about device-sim status. ..
Then it refers to wether the mobile data is turned on and active or not.
To change it to "connected" turn off wifi.
(Then turn it back on as it's obviously pointless turning it off )

Re: mobile network state

MI5 — Tue, 20 Oct 2015 08:51:47 GMT

Does any sim work in your phone or your sim in another phone?

Re: mobile network state

Anonymous — Tue, 20 Oct 2015 11:39:47 GMT

It's a pay and go sim heath cliff thanks, all settings are set properly it's a new phone

Re: mobile network state

Anonymous — Tue, 20 Oct 2015 11:42:44 GMT

It's a 3 phone but 3 unlock there phones, it says O2 available network, when I click I says unable to connect try later

Re: mobile network state

jonsie — Tue, 20 Oct 2015 11:43:26 GMT

@Anonymous wrote:
It's a pay and go sim heath cliff thanks, all settings are set properly it's a new phone

Have you done a sim swap?

http://swapmysim.o2.co.uk