topic Re: Xperia Z5 intermittently reboots in Android

Xperia Z5 intermittently reboots

Anonymous — Sat, 17 Oct 2015 09:15:25 GMT

Wondering if anyone can help. I had a Z3 which sometimes rebooted when making or receiving calls (not every time). I upgraded early for a Z5 and now that's doing exactly the same thing. This may only happen once or twice a day but is really annoying.

I don't have many apps installed but I have a feeling it may be one of them causing it.

The only thing I restored to my Z5 from my Z3 backup was my contacts incase it was something that was installed on my Z3 that was causing it.

It is only 3 weeks old and I've already factory re-set it 3 times.

Any help or advice would be gratefully received.

Re: Xperia Z5 intermittently reboots

Cleoriff — Sat, 17 Oct 2015 09:17:26 GMT

At only 3 weeks old I would be thinking of getting it exchanged....Not good that its not working properly at this stage...

Re: Xperia Z5 intermittently reboots

Anonymous — Sat, 17 Oct 2015 09:19:16 GMT

That's what I'm thinking but it seems strange that it's the same fault as my previous phone!

Re: Xperia Z5 intermittently reboots

jonsie — Sat, 17 Oct 2015 09:39:44 GMT

Rather than spend any more time trying to figure out the problem get it exchanged now. New regulations give you 30 days. Once you get the new phone if you still have same problem you can start looking at apps being the issue. As you say, strange or possibly mere coincidence to have the same thing on two different phones but my advice is change it now within the 30 days.

Re: Xperia Z5 intermittently reboots

Anonymous — Sat, 17 Oct 2015 09:59:20 GMT

I will, thanks

Re: Xperia Z5 intermittently reboots

MI5 — Sat, 17 Oct 2015 12:10:59 GMT

Just run it with no additional apps installed and see if it still does it.
I can only assume too that it is an app you had installed on both the z3 and z5 that's causing the issue.

Re: Xperia Z5 intermittently reboots

Anonymous — Sat, 17 Oct 2015 12:55:27 GMT

Ok, just swapped it for a new one. Will leave as it is to see what happens.

Re: Xperia Z5 intermittently reboots

Cleoriff — Sat, 17 Oct 2015 13:39:34 GMT

Wow that was quick @Anonymous Did you swap it instore?

Re: Xperia Z5 intermittently reboots

Anonymous — Sat, 17 Oct 2015 14:03:54 GMT

Yep... They weren't going to swap it under the 30 day faulty phone promise because they didn't think it was faulty. However I pointed out it was only 14 days old which is still under the I can swap it with no questions asked promise

Re: Xperia Z5 intermittently reboots

Cleoriff — Sat, 17 Oct 2015 14:07:50 GMT

Good job and well done.....(I bet you tied them up in knots)

Please come back and let us know how you get on with this one?

Re: Xperia Z5 intermittently reboots

Anonymous — Sat, 17 Oct 2015 14:20:07 GMT

Will do

Re: Xperia Z5 intermittently reboots

jonsie — Sat, 17 Oct 2015 14:21:28 GMT

Good, nice one. Let us know how it goes.

Re: Xperia Z5 intermittently reboots

Anonymous — Mon, 19 Oct 2015 14:51:19 GMT

So I only installed 1 app... the only game I play... Candy Crush Soda Saga... and it rebooted the next day! I uninstalled it and did a factory re-set. So far it's been ok for 24 hours but I'm not counting my chickens yet!

Re: Xperia Z5 intermittently reboots

Anonymous — Mon, 19 Oct 2015 14:54:15 GMT

Good to hear @Anonymous

Re: Xperia Z5 intermittently reboots

MI5 — Mon, 19 Oct 2015 15:11:02 GMT

I assume that app was on the other 2 phones also?

Re: Xperia Z5 intermittently reboots

Anonymous — Mon, 19 Oct 2015 15:43:45 GMT

Yes it was

Re: Xperia Z5 intermittently reboots

jonsie — Mon, 19 Oct 2015 15:46:40 GMT

Candy crush....my friend plays it all the time and has never had a problem with the phone rebooting in honesty. I really hope that app is the issue....

Re: Xperia Z5 intermittently reboots

MI5 — Mon, 19 Oct 2015 16:49:10 GMT

It's telling you to stop wasting time and to get on with some proper work

Re: Xperia Z5 intermittently reboots

jonsie — Mon, 19 Oct 2015 17:30:36 GMT

@MI5 wrote:
It's telling you to stop wasting time and to get on with some proper work

Proper work... I'm off to do some now...

I've no experience of mending bridges by the way.....