topic Re: htc one m9 disgrace in Android

htc one m9 disgrace

Anonymous — Tue, 29 Sep 2015 22:43:25 GMT

After owning my htc one m9 for 15 days I got the dreaded frozen white screen, after taking the phone to the shop thinking this should be fine as o2 are antigenic company that looks after its customers, how wrong was I,I had to place 25 pound deposit for a loan phone to then receive a text that the problem isn't covered under warranty and I now have to phone the shop for a quote.any idea how much I'm gonna get quoted?

Re: htc one m9 disgrace

Cleoriff — Tue, 29 Sep 2015 23:13:29 GMT

Hi @Anonymous I would ask for the phone back and contact HTC direct. For O2 to say this 15 day old phone isn't covered my warranty is a nonsense....

http://www.htc.com/uk/contact/phone/

A quick google search came up with this fix.....

Press and hold the POWER and VOLUME UP buttons for at least 10 seconds. HTC One M9 then restarts.

Re: htc one m9 disgrace

Anonymous — Tue, 29 Sep 2015 23:19:23 GMT

I have tried all the google tricks online and none worked.thanks for the advice about contacting htc.worth a shot

Re: htc one m9 disgrace

Cleoriff — Tue, 29 Sep 2015 23:22:47 GMT

@Anonymous wrote:
I have tried all the google tricks online and none worked.thanks for the advice about contacting htc.worth a shot

I think you will do better with them if honest. I am a bit appalled that O2 are saying it's not covered via warranty. It's 15 days old for gods sake...Best of luck with HTC

Re: htc one m9 disgrace

jonsie — Wed, 30 Sep 2015 00:41:09 GMT

Definitely get the phone back off them. I would want an explanation as to why a 15 day old phone is chargeable. Personally I would have been insisting on a replacement rather than a repair despite the 14 day rule.

Make sure you get the phone back undamaged and contact HTC.

Re: htc one m9 disgrace

viridis — Wed, 30 Sep 2015 00:48:25 GMT

Agree with all the above.
Get it back and get it to htc.
I too would have pushed for a replacement. Regardless of 14 day policy.

Re: htc one m9 disgrace

MI5 — Wed, 30 Sep 2015 07:10:22 GMT

Did they say it was water damaged?

Re: htc one m9 disgrace

jonsie — Wed, 30 Sep 2015 09:01:01 GMT

Either that or dropped. There can be no other reason.

Re: htc one m9 disgrace

Anonymous — Wed, 30 Sep 2015 09:07:48 GMT

I have phoned up this morning and the repair shop claim that the power button is broken and the phone has been opened up and the motherboard tampered with.I have since been into the shop and the assistant has emailed the supplier to check the history of the phone. 125 pound to repair they want.absolute disgrace

Re: htc one m9 disgrace

Cleoriff — Wed, 30 Sep 2015 09:09:21 GMT

Out of interest @Anonymous where did you buy the phone from...and was it new at time of purchase?...

Re: htc one m9 disgrace

Anonymous — Wed, 30 Sep 2015 09:13:56 GMT

I bought it from the o2 shop and yes brand new

Re: htc one m9 disgrace

jonsie — Wed, 30 Sep 2015 09:18:45 GMT

If that is truly the case then o2 need to explain the origins of the phone and you need to pursue this for a brand new exchange. These sharks that o2 trust to repair their phones are a complete shambles.

Google CEO O2 and fire off an email demanding answers and a replacement. I'm sure Mr Dunne would like to know how this company is tarnishing o2's reputation. Include a contact number.

Re: htc one m9 disgrace

Cleoriff — Wed, 30 Sep 2015 12:02:36 GMT

@Anonymous wrote:
I bought it from the o2 shop and yes brand new

Then what you are being told is an absolute disgrace. Motherboard tampered with? Makes you wonder what the repair section actually did!! It looks as if they are trying to charge you to repair the faulty phone you were sold in the first place...It's 15 days old....

Re: htc one m9 disgrace

viridis — Wed, 30 Sep 2015 14:11:14 GMT

So, Anovo broke the button opening it then...
Absolutely disgraceful to not warranty repair or replace.

Re: htc one m9 disgrace

Anonymous — Wed, 30 Sep 2015 20:44:35 GMT

After a long day of trying to convince o2 that I haven't taken a screwdriver to the back of my new phone, I'm still no closer to having a new handset.

I've decided that I may have to get trading standards involved, and after they have now told me about the dodgy motherboard I will only be accepting a new phone. Considering I have drove 90 miles in total, spent 55 minutes on the phone, been without a smart phone since Sunday and lost the photos from my son's christening, I think that's the least they could do.

Re: htc one m9 disgrace

jonsie — Thu, 01 Oct 2015 07:33:59 GMT

A new phone and some form of compensation is what I would be pushing for. Did you email Ronan?

Re: htc one m9 disgrace

viridis — Thu, 01 Oct 2015 11:29:48 GMT

http://www.bbc.co.uk/news/business-34403005

Re: htc one m9 disgrace

Cleoriff — Thu, 01 Oct 2015 11:40:04 GMT

@viridis wrote:
http://www.bbc.co.uk/news/business-34403005

This deserves it's own thread @viridis Good news indeed...

This part is VERY interesting

The Act also covers second-hand goods, when bought through a retailer.

Re: htc one m9 disgrace

Anonymous — Thu, 01 Oct 2015 18:50:40 GMT

I did email ronan. I also had a very positive reply, things are looking up.

Re: htc one m9 disgrace

Cleoriff — Thu, 01 Oct 2015 18:56:24 GMT

@Anonymous wrote:
I did email ronan. I also had a very positive reply, things are looking up.

Pleased to hear it @Anonymous