topic Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop in Android

Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

Anonymous — Tue, 22 Sep 2015 08:35:33 GMT

I've had my S4 mini for about 2 years but this morning it has started getting stuck in a shutdown/restart loop but only when the wifi or mobile data is switched on. If they are off it still works as a normal phone with no problems.

I suspect an app is trying to download an update and that is causing the problem, but I've got no idea how to check or how to stop it from happening. Any suggestions?

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

MI5 — Tue, 22 Sep 2015 08:39:02 GMT

Firstly pull the battery out for 5 mins then try again.
If that doesn't work we'll try something else.

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

Anonymous — Tue, 22 Sep 2015 08:41:21 GMT

Yeah, I tried that and it was fine until I put the data on.

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

MI5 — Tue, 22 Sep 2015 08:46:44 GMT

OK.
Turn off and boot into recovery mode (Hold Vol Up + Home + Power until android robot appears on screen).
Once the menu is loaded use the volume keys to navigate to "clear cache" and press power button.
Then choose option to restart now and try it again.

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

Anonymous — Tue, 22 Sep 2015 09:02:43 GMT

I tried that but it didn't work...

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

MI5 — Tue, 22 Sep 2015 09:07:55 GMT

OK, so no choice other than a full factory reset, however, this will delete everything from your phone, so either make a full backup with Smartswitch / Kies http://www.samsung.com/uk/smart-switch/ or copy any photos, videos etc to your PC.
After backing up boot into recovery mode again and choose the option to "wipe all user data / factory reset".
You will need to re enter your Google account details when you re start the phone.
If this fails to fix the issue it means you have a hardware fault so the phone would have to go back to Samsung for a repair under warranty if less than 2 years old.

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

Anonymous — Tue, 22 Sep 2015 09:11:10 GMT

I was afraid you would say that!

Thanks - will do when I get home.

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

MI5 — Tue, 22 Sep 2015 09:14:07 GMT

Sorry 😞
Let us know how it goes later.

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

Anonymous — Tue, 22 Sep 2015 10:35:18 GMT

My s4 mini is doing the excact same, started doing it this morning. When i hold volume up + home + power key nothing is happening. Any other way of doing it?

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

MI5 — Tue, 22 Sep 2015 10:38:35 GMT

@Anonymous wrote:
Any other way of doing it?

No, make sure phone is off - take out battery for a min and replace, then make sure you press the buttons in the order I posted and keep holding them all until you see the android robot.

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

Anonymous — Tue, 22 Sep 2015 10:51:20 GMT

It says rebooting top left corner but no android robot coming up. But it hasnt worked.:smileysad:

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

MI5 — Tue, 22 Sep 2015 10:55:13 GMT

Just tell me exactly what you are doing please?

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

Anonymous — Tue, 22 Sep 2015 10:57:38 GMT

turning my phone off, pressing volume up button then home button then power button, holding them together.

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

MI5 — Tue, 22 Sep 2015 10:59:51 GMT

and it just then says "rebooting" and nothing else?

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

Anonymous — Tue, 22 Sep 2015 11:02:14 GMT

"recovery rebooting" is all it says

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

MI5 — Tue, 22 Sep 2015 11:22:22 GMT

Well that's completely stuck in a loop ain't it !
When you say this just happened this morning, was it after an app update, taking it off charge or anything else that coincided with it starting to play up?

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

Anonymous — Tue, 22 Sep 2015 11:26:43 GMT

everything was fine with it this morning, no update happened. Put my earphones in and within 5/10mins the phone started playing up.

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

MI5 — Tue, 22 Sep 2015 11:31:44 GMT

Have you tried turning off data and wifi to see if it stops it?

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

Anonymous — Tue, 22 Sep 2015 11:38:52 GMT

Yes it stops when i turn my wifi and data off. Any ideas?

Re: Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

MI5 — Tue, 22 Sep 2015 11:40:16 GMT

Can you get into recovery mode then?
If so, make a back up and reset to factory to rule out software issues.