topic Re: 4g not working when i have 18gb of data left in Android

4g not working when i have 18gb of data left

Anonymous — Thu, 17 Sep 2015 22:51:31 GMT

I recently changed my tarrif to increase my data to 20gb 3 days ago. All was fine until i get a text saying ive used all my data, being on an s5 i can check my data usage.

Showing under 5gb, spoke to an advisor on the phone and chat who said its an it related issue??

Anyone else had similar issues to this and had them resolved?

Re: 4g not working when i have 18gb of data left

Cleoriff — Thu, 17 Sep 2015 23:17:52 GMT

Hi @Anonymous So as I understand from your post you have 2 separate issues here....?

1) A text saying you have used all your data when in reality you have only used under 5gb .... The answer to that is probably your new tariff hasn't updated yet so the text is relating to old tariff. It should update itself after 24hrs so check again then...You can look in my O2 to see if your new tariff is showing http://www.o2.co.uk/myo2

2) As for not getting 4G ...try rebooting your phone. If it still persists knock it back to 3G for a while and try again when you are in a full 4G area...

Also check your network status here http://status.o2.co.uk/

Re: 4g not working when i have 18gb of data left

MI5 — Fri, 18 Sep 2015 01:47:23 GMT

Ate you in a full month billing cycle yet?

Re: 4g not working when i have 18gb of data left

jonsie — Fri, 18 Sep 2015 07:09:09 GMT

It's most likely that with changing tariff you are on a pro rata allowance until your billing date.

Re: 4g not working when i have 18gb of data left

gindygoo — Fri, 18 Sep 2015 08:55:01 GMT

Exactly what I was going to say ↑ it'll be down to the pro rata, and your full allowance will kick in at the start of the billing cycle.!

Re: 4g not working when i have 18gb of data left

Anonymous — Fri, 18 Sep 2015 19:18:47 GMT

Ive rebooted my phone several times, tried sim in different phone and still nothing. Customer service said that the tarrif has been updated, and that i have 18gb left to use but for some reason it wont connect.

Im over a year into the contract btw

Re: 4g not working when i have 18gb of data left

Cleoriff — Fri, 18 Sep 2015 19:41:47 GMT

So you can still get 3G but not 4G? If this is the case have you tried in any other 4G areas?

Re: 4g not working when i have 18gb of data left

MI5 — Fri, 18 Sep 2015 20:39:25 GMT

Text "active" to 2020

Re: 4g not working when i have 18gb of data left

Anonymous — Fri, 18 Sep 2015 23:32:15 GMT

Cant connect at all using my data anywhere, whereas my partner on the same phone in the same area can.

Ive tried the active text but keeps failing to send

Re: 4g not working when i have 18gb of data left

Cleoriff — Fri, 18 Sep 2015 23:41:31 GMT

@Anonymous

As a last resort just have a look at this help thread about connecting Android phone to data services...

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202

Re: 4g not working when i have 18gb of data left

jonsie — Sat, 19 Sep 2015 05:44:59 GMT

Try putting your sim in your wife's phone. If it works it's down to the settings on your phone. Compare again with your wife's settings.

Re: 4g not working when i have 18gb of data left

Anonymous — Sat, 19 Sep 2015 15:54:28 GMT

Already tried that, still nothing. The data just stopped working randomly when i was on youube. No settings have been changed

Re: 4g not working when i have 18gb of data left

MI5 — Sat, 19 Sep 2015 16:01:03 GMT

So I assume your MyO2 says you have used all your data?
What date is your bill due?