topic Re: Sony Xperia Z4 Tablet - faulty keyboard in Android

Sony Xperia Z4 Tablet - faulty keyboard

apdqueen81 — Fri, 11 Sep 2015 21:05:34 GMT

Hi,

I recenlty purchased the above tablet that comes with the keyboard (BKB50). The keyboard is supposed to last for up to a month one a charge for up to 8 hours use a day. However, mine would appear to be faulty as it drains battery like it's going out of fashion.

When it was off this afternoon (I double cheked it was off) after turning it back on 30 minutes later it had last 8% charge so it doesn't appear to be able to hold its charge.

I know as I bought the tablet only a week ago, I can get it replaced. But does anyone know if O2 will want the whole package back (tablet and keyboard) as they come together in one box!? I'd rather not send the tablet back after spending ages getting it set up (it works fine anyway!)

I will try and get hold of O2 tomorrow.

Thanks,
David.

Re: Sony Xperia Z4 Tablet - faulty keyboard

Cleoriff — Fri, 11 Sep 2015 21:12:41 GMT

Hi @apdqueen81

I think you will have to speak to O2 to see if they want both items back....

http://www.o2.co.uk/contactus

If you bought it instore you would be better to go directly to them with all receipts etc....

Personally it would be far easier for O2 just to swap the keyboard...but you will have to ask

Re: Sony Xperia Z4 Tablet - faulty keyboard

apdqueen81 — Fri, 11 Sep 2015 21:12:35 GMT

That's kind of what I thought. I bought it online - will get hold of them tomorrow! Thanks.

Re: Sony Xperia Z4 Tablet - faulty keyboard

MI5 — Fri, 11 Sep 2015 21:16:19 GMT

You could also contact Sony too and see if they will offer a replacement.

Re: Sony Xperia Z4 Tablet - faulty keyboard

apdqueen81 — Fri, 11 Sep 2015 21:18:07 GMT

I'm never sure whose responsibility it is - the retailer you bought it from or the manufacturer! But yeah, worth a shot if O2 want the whole kit back! Thanks.

Re: Sony Xperia Z4 Tablet - faulty keyboard

Cleoriff — Fri, 11 Sep 2015 21:22:51 GMT

It really depends what response you get from O2....it is within the 14 days....but depends on what they have to say I guess?

Re: Sony Xperia Z4 Tablet - faulty keyboard

viridis — Fri, 11 Sep 2015 21:44:37 GMT

It's in the original box so they will want the lot back.
Pointless considering its a separate entity but, that's how it is with O2.
My keyboard has none of the drain issues you mention btw so I concur that it sounds faulty.

Re: Sony Xperia Z4 Tablet - faulty keyboard

apdqueen81 — Fri, 11 Sep 2015 21:52:41 GMT

Yep, I expected as much! Lucky I bought a pack of 2 screen protectors! Thanks all.

Re: Sony Xperia Z4 Tablet - faulty keyboard

viridis — Fri, 11 Sep 2015 21:59:25 GMT

@apdqueen81 It might be worth updating the keyboard firmware first too, fixed some bugs apparently.
I believe the latest is 1.0.8
Plug your tablet into pc companion to get the O2 latest firmware and the keyboard firmware update is packed with it.

Re: Sony Xperia Z4 Tablet - faulty keyboard

apdqueen81 — Sat, 12 Sep 2015 11:37:38 GMT

First thing I did was to update it but to no avail!

I'm just speaking to O2 now and they are saying they don't repair accessories and I have to contact Sony. Is that right?!

Re: Sony Xperia Z4 Tablet - faulty keyboard

MI5 — Sat, 12 Sep 2015 11:41:46 GMT

It is certainly advisable as I said above, to contact Sony directly.

Re: Sony Xperia Z4 Tablet - faulty keyboard

apdqueen81 — Sat, 12 Sep 2015 11:52:14 GMT

Yep - I have just dropped them a line. Certainly would be preferable to have Sony repair it as I assume they'd just want the keyboard back. However O2s refusal to entertain fixing or replacing it was a little irritating as I believe the Sales of Goods Act puts the onus on them! Oh well as long as it gets fixed, doesn't matter who does it! Cheers.

Re: Sony Xperia Z4 Tablet - faulty keyboard

Cleoriff — Sat, 12 Sep 2015 11:58:13 GMT

Actually the poor response from O2 gives you a real advantage as we are sure Sony will be a lot more helpful..

Best of luck...:smileywink:

Re: Sony Xperia Z4 Tablet - faulty keyboard

MI5 — Sat, 12 Sep 2015 12:09:24 GMT

O2 can't actually refuse to repair or replace legally, as you say, In fact they should replace as it's within 14 days but that would be the entire package.
I too assume that Sony will just replace or repair the keyboard as a standalone item.