https://community.o2.co.uk/t5/Android/Data-usage/m-p/911960#M51723 <P>I used all my monthly data, so added 2GB, Igot a confirmation e-mail, but could not access the internet. &nbsp;I found out from o2 that the data was used by the shares data plan (which i didn't know i had) i explained that i did not use this, so a query was logged. &nbsp;I asked for the shared data to be taken off, which the lady said she did. &nbsp;I was advised that i could add more date as normal, so after the conversation i added 1gb of data, but still cannot use - looking at my account it seems the data has again been used up. &nbsp;I need help with this, can anyone help?</P> Thu, 10 Sep 2015 13:22:45 GMT Anonymous 2015-09-10T13:22:45Z https://community.o2.co.uk/t5/Android/Data-usage/m-p/911960#M51723 <P>I used all my monthly data, so added 2GB, Igot a confirmation e-mail, but could not access the internet. &nbsp;I found out from o2 that the data was used by the shares data plan (which i didn't know i had) i explained that i did not use this, so a query was logged. &nbsp;I asked for the shared data to be taken off, which the lady said she did. &nbsp;I was advised that i could add more date as normal, so after the conversation i added 1gb of data, but still cannot use - looking at my account it seems the data has again been used up. &nbsp;I need help with this, can anyone help?</P> Thu, 10 Sep 2015 13:22:45 GMT https://community.o2.co.uk/t5/Android/Data-usage/m-p/911960#M51723 Anonymous 2015-09-10T13:22:45Z https://community.o2.co.uk/t5/Android/Data-usage/m-p/911966#M51724 Unfortunately only CS can address account issues.<BR />Call them on 202. Thu, 10 Sep 2015 13:34:53 GMT https://community.o2.co.uk/t5/Android/Data-usage/m-p/911966#M51724 MI5 2015-09-10T13:34:53Z