topic Re: Warranty - dead pixels in Android

Warranty - dead pixels

Anonymous — Thu, 10 Sep 2015 10:30:00 GMT

Hi,

Ive had a search for answer but am unable to find any curreent info !

Ive had a samsung note on contract with 02 since March. Ive noticed the past few weeks a line about 1cm long of dead pixels!

Ive tried various apps to try and fix but no joy

Nothing has happened to phone to explain why this has occured

As my phone is less than yr old - is there anything that can be done under warranty? As fairly frustrating when such an expensive device - I could live with a single dead pixel but the fact its a line is really irritating!

If so would this be 02 rather than samsung?

Thanks for help !

Re: Warranty - dead pixels

MI5 — Thu, 10 Sep 2015 10:33:54 GMT

I'd suggest Samsung directly and you have a 2 year warranty.

0330 SAMSUNG (726 7864)

Re: Warranty - dead pixels

Anonymous — Thu, 10 Sep 2015 10:38:09 GMT

Thanks for quick reply! will email them and see what they say - thanks again

Re: Warranty - dead pixels

MI5 — Thu, 10 Sep 2015 10:44:36 GMT

They will usually send you a jiffy bag to return phone in.
Remember to remove your sim and SD card and do not send any cases or other accessories as they may not get returned.