https://community.o2.co.uk/t5/Android/Extortionate-bill/m-p/911641#M51704 <P>Always read the terms when taking out any type of policy. The excess is always written into them but I agree you should have been made aware of one of the main facts.</P> Wed, 09 Sep 2015 17:18:43 GMT jonsie 2015-09-09T17:18:43Z https://community.o2.co.uk/t5/Android/Extortionate-bill/m-p/911636#M51702 Hello, I own a Sony xperia z3,<BR />I was sold lots of things by o2 when I got my phone, about how I needed bigger packages on my phone as 4g uses the Internet faster so I needed more data etc.<BR />My phone recently has been repaired, I pay £14 a month for my insurance, yet today I was told the reason my bill was £116 (APPROX) was because I had paid £60 for insurance fees!!! , why would I choose to have it insured and pay such an amount, also without my knowledge, I was not told I would be paying this, even after speaking to the guy on the phone.<BR />To be honest I have been thinking about changing from o2, despite being with them for 9years, the fact my phone is £55 a month anyway, and I was made to have bigger packages etc, its just ridiculous now!<BR />Chelsea skillings Wed, 09 Sep 2015 17:03:46 GMT https://community.o2.co.uk/t5/Android/Extortionate-bill/m-p/911636#M51702 Anonymous 2015-09-09T17:03:46Z https://community.o2.co.uk/t5/Android/Extortionate-bill/m-p/911638#M51703 It's the excess that all insurance policies charge and will be listed in the small print of your policy terms. Wed, 09 Sep 2015 17:06:12 GMT https://community.o2.co.uk/t5/Android/Extortionate-bill/m-p/911638#M51703 MI5 2015-09-09T17:06:12Z https://community.o2.co.uk/t5/Android/Extortionate-bill/m-p/911641#M51704 <P>Always read the terms when taking out any type of policy. The excess is always written into them but I agree you should have been made aware of one of the main facts.</P> Wed, 09 Sep 2015 17:18:43 GMT https://community.o2.co.uk/t5/Android/Extortionate-bill/m-p/911641#M51704 jonsie 2015-09-09T17:18:43Z