https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910158#M51548 Same IMEI im sending it to lg now anyway o2 repairs are terrible, i didnt take pictures but the guy from the o2 store put the phone condition as great before it got sent off Thu, 03 Sep 2015 18:20:33 GMT Anonymous 2015-09-03T18:20:33Z https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910155#M51545 Basically i sent my phone into repair and surprise surprise anovo said it was water damage but im sending it off to lg i recieved it back today, when i sent it off it had a tempered glass screen protector and a good case on it but now they arent on it anymore also there are scratches on the back of my phone and cracks on the side also there is tissue or something behind the battery and in the earphone and charging ports, when it got sent it was spotless always had a case and screen protector on it i am fuming what do i do? Thu, 03 Sep 2015 18:08:58 GMT https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910155#M51545 Anonymous 2015-09-03T18:08:58Z https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910156#M51546 Go back to LG and complain.<BR />You need to check your IMEI number too as you may have been sent the wrong phone back. Thu, 03 Sep 2015 18:11:41 GMT https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910156#M51546 MI5 2015-09-03T18:11:41Z https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910157#M51547 <P>Did you take any photographs before you sent it to them. it's always advisable as we know from experience what they are like.</P> Thu, 03 Sep 2015 18:17:06 GMT https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910157#M51547 jonsie 2015-09-03T18:17:06Z https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910158#M51548 Same IMEI im sending it to lg now anyway o2 repairs are terrible, i didnt take pictures but the guy from the o2 store put the phone condition as great before it got sent off Thu, 03 Sep 2015 18:20:33 GMT https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910158#M51548 Anonymous 2015-09-03T18:20:33Z https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910159#M51549 I couldn't open the picture you posted here <A href="http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/LG-G3-Repair-Centre-Outcome/td-p/908177" target="_blank">http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/LG-G3-Repair-Centre-Outcome/td-p/908177</A> but hopefully it shows the condition previously?<BR />Toby also offered assistance on that thread so it would be worth you dropping him a PM too. Thu, 03 Sep 2015 18:21:39 GMT https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910159#M51549 MI5 2015-09-03T18:21:39Z https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910160#M51550 <BLOCKQUOTE><HR />@Anonymous wrote:<BR />the guy from the o2 store put the phone condition as great before it got sent off<HR /></BLOCKQUOTE><P>Thats good at least you have something to support you.</P> Thu, 03 Sep 2015 18:22:44 GMT https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910160#M51550 MI5 2015-09-03T18:22:44Z https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910163#M51551 <P>Another poor show from Anova...:smileysad:</P> Thu, 03 Sep 2015 19:08:29 GMT https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910163#M51551 Cleoriff 2015-09-03T19:08:29Z https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910179#M51553 <P>Why do O2 trust this shocking service&nbsp;</P> Thu, 03 Sep 2015 21:27:35 GMT https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910179#M51553 Anonymous 2015-09-03T21:27:35Z https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910201#M51558 I would just like to add that it does state not to send any accessories as you won't get them back Fri, 04 Sep 2015 06:06:48 GMT https://community.o2.co.uk/t5/Android/Disgusted-with-Phone-repair/m-p/910201#M51558 djlukew 2015-09-04T06:06:48Z