topic Re: HTC One M9 and latest HTC Service Pack in Android

HTC One M9 and latest HTC Service Pack

Anonymous — Mon, 27 Jul 2015 13:06:17 GMT

Hi,

Just wondering if anyones run into any bugs or issues with the latest HTC Service Pack. My phone autoinstalled it last night. All fine and dandy I thought. Works fine at home with my wireless router. But at work it's saying its connected with a superb signal, but it's stuggling to load any content. Have reset the phone and router, but it's just not getting any packets/content. Popped home at lunchtime and it immediately sent a couple of test emails and synched dropbox. Back at work now and it's just being plain pants and not playing ball. I'm assuming that it's the service pack as it was fine here at work until the service pack went on last night. Unless a trip to Norway last week has broken it !! Ping tools are showing DNS errors. But not sure how a SP could affect DNS record lookup with a certain brand of wireless router and not others.

Re: HTC One M9 and latest HTC Service Pack

MI5 — Mon, 27 Jul 2015 13:30:35 GMT

Sounds more like a problem with the connection at work tbh.
Is anything else working off it?

Re: HTC One M9 and latest HTC Service Pack

Anonymous — Tue, 28 Jul 2015 17:59:28 GMT

Yup, serving my partner in crimes iPhone and my old ICS Tablet just fine still. Both of which ping and tracert just fine to 8.8.8.8. The M9 also did the same thing with the wireless at my uncles house today, but is fine now I'm back here at home.

Re: HTC One M9 and latest HTC Service Pack

MI5 — Tue, 28 Jul 2015 18:01:49 GMT

Ok, so the first thing is to do a factory reset (back up first) then check the advanced wifi settings and let me know what options HTC have given you to choose from please?

Re: HTC One M9 and latest HTC Service Pack

Anonymous — Tue, 28 Jul 2015 18:08:01 GMT

Hiya, I think I'll try removing the Service Pack as a first step as that's a slightly less drastic and destructive step to aiding diagnosis. I'll let you know how it goes tomorrow.

Re: HTC One M9 and latest HTC Service Pack

Anonymous — Wed, 29 Jul 2015 13:01:56 GMT

Removed "service pack" no change, but can't help thinking that the service pack has left something in place in the network stack. Bought my old M7 in this morning, which hasn't been updated with that service pack, but is still running Lollipop, and that is working fine. Next step a hard reset on the M9 I suppose. PITA but that's the only step forward.

Re: HTC One M9 and latest HTC Service Pack

Anonymous — Wed, 29 Jul 2015 14:30:43 GMT

Odd......

Everything else gets served an external IP from the wireless router apart from my M9......

Re: HTC One M9 and latest HTC Service Pack

MI5 — Wed, 29 Jul 2015 16:25:55 GMT

Is that after the reset or before ^^^ ?

Re: HTC One M9 and latest HTC Service Pack

Anonymous — Thu, 30 Jul 2015 08:19:50 GMT

That is before, and also now after !
Did the full on wipe and hard reset last night, then wandered down the local boozer, where it normally has no problem with the WiFi (or hasn't in the past) and it was doing the same thing.
Now sat at work (with a mildly cloudy head I may add) and it's still doing the same thing.
Oddly at home it's connecting just fine to both my wireless routers and has no problem pulling and external IP from the DNS. Weird....... I took my M7 along with me - which I haven't allowed to apply the service pack, and it connected fine in the boozer and still connects fine here at work..... Odd.

Re: HTC One M9 and latest HTC Service Pack

MI5 — Thu, 30 Jul 2015 08:26:27 GMT

Looking at your screen shots it's not liking the Google DNS (8888).
Try 8844 and also check everything is logged in OK on your Google account (for testing, turn off 2 step verification if you have it on).

Re: HTC One M9 and latest HTC Service Pack

Anonymous — Thu, 30 Jul 2015 12:58:41 GMT

FROM WORK:

FROM HOME:

Re: HTC One M9 and latest HTC Service Pack

Anonymous — Thu, 30 Jul 2015 13:05:09 GMT

From desktop PC connected through same wireless router at work.

C:\Users\db>ping 8.8.4.4

Pinging 8.8.4.4 with 32 bytes of data&colon;
Reply from 8.8.4.4: bytes=32 time=27ms TTL=51
Reply from 8.8.4.4: bytes=32 time=36ms TTL=51
Reply from 8.8.4.4: bytes=32 time=93ms TTL=51
Reply from 8.8.4.4: bytes=32 time=35ms TTL=51

Ping statistics for 8.8.4.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 93ms, Average = 47ms

C:\Users\db>tracert 8.8.4.4

Tracing route to google-public-dns-b.google.com [8.8.4.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 74 ms 99 ms 99 ms 192.168.1.254
3 25 ms 25 ms 26 ms host81-139-0-1.in-addr.btopenworld.com [81.139.0.1]
4 25 ms 26 ms 26 ms 213.120.178.141
5 27 ms 28 ms 55 ms 213.120.177.98
6 27 ms 30 ms 41 ms 213.120.178.67
7 28 ms 27 ms 27 ms 217.41.168.107
8 46 ms 27 ms 48 ms 109.159.249.114
9 37 ms 27 ms 28 ms core4-te0-2-0-18.faraday.ukcore.bt.net [109.159.249.3]
10 83 ms 36 ms 56 ms peer5-hu0-19-0-1.telehouse.ukcore.bt.net [213.121.193.173]
11 27 ms 26 ms 26 ms 109.159.253.67
12 28 ms 30 ms 29 ms 216.239.47.175
13 28 ms 28 ms 28 ms 72.14.236.25
14 28 ms 27 ms 27 ms google-public-dns-b.google.com [8.8.4.4]

Trace complete.

Re: HTC One M9 and latest HTC Service Pack

MI5 — Thu, 30 Jul 2015 16:11:54 GMT

So at a guess you aren't correctly or fully logged into Google on your phone or your firewall is blocking something?

In fact more inclined to think it's a firewall issue.

Re: HTC One M9 and latest HTC Service Pack

Anonymous — Fri, 31 Jul 2015 08:39:45 GMT

It's logged into google just fine, recognises me in Google apps, brings up my cards etc etc, "2 step verification" has never been enabled on that account.

Bought in my HTC One M7 again which hasn't applied that Service Pack yet - and it's absolutely fine and connects with no problems whatsoever.

The next logical step I would assume would be to apply that SP to the M7, but I'm loathed to do that and end up with another phone that only works at home and not at work and out in the wild !

Considering biting the bullet - paying off the contract and moving to the darkside on a PAYG iDevice, which is something I thought I'd never hear myself say 😉 <shudder>

Re: HTC One M9 and latest HTC Service Pack

Cleoriff — Fri, 31 Jul 2015 08:48:07 GMT

@Anonymous wrote:

Considering biting the bullet - paying off the contract and moving to the darkside on a PAYG iDevice, which is something I thought I'd never hear myself say 😉 <shudder>

Nooooooooooooo @Anonymous Not the dark side...please not that...

Re: HTC One M9 and latest HTC Service Pack

MI5 — Fri, 31 Jul 2015 09:27:44 GMT

What about the firewall at work?

Re: HTC One M9 and latest HTC Service Pack

Anonymous — Fri, 31 Jul 2015 09:51:10 GMT

Heh, I've raised an escalation with HTC to investigate, will see what comes of that. Tried a boot in Safe Mode (something I wasn't aware HTC devices did - noob alert), and it was still the same. Will bring my wireless router into work this arvo to see if that works here and not just at home.

Re: HTC One M9 and latest HTC Service Pack

Anonymous — Fri, 31 Jul 2015 09:54:10 GMT

As the firewall is letting my M7 talk to the outside world when it's sat next to my M9 on the desk I kinda ruled that out. There are no exceptions or limit on it, plain old vanilla SBS.

Re: HTC One M9 and latest HTC Service Pack

MI5 — Fri, 31 Jul 2015 10:00:36 GMT

Strange one for sure that.....
Let us know what HTC says.

Re: HTC One M9 and latest HTC Service Pack

Anonymous — Thu, 24 Sep 2015 13:42:47 GMT

Well, I've been battling away, with no help whatsoever from HTC.
Unfortunately no where closer to getting a solution.
Bought in my One M7 which appears to be fine and is picking up an external IP address under Ping Tools.

M9 is not showing an external IP address under Ping Tools.
Have completely flattened the M9, taken it back to factory on many occaisions now, still no luck. To be fair the M9 has been sat at work unused whilst I've been using my old M7. Not really the performance and usability I was hoping from this upgrade..... Seriously hacked off.