topic upgrade. customer service??????? in Android

upgrade. customer service???????

Anonymous — Fri, 24 Jul 2015 17:44:25 GMT

waited 45 mins for chat window to start as 'agents busy'....after all of 5 mins active they went quiet....without resolving my issue.....then after another 15 mins message said their internet down????? upgraded phone contract ended. got new phone & sim today. phone works fine except no network service etc. never said any info about having to activate it. also now looks like old a/c set up for another 2 years??? has the old number been kept for new phone?? if yes/no....anyone know what i do now. i have a teen with autism getting very impatient to use new phone while i'm gonna lose my sh*t if i dont get to sort it & go back to my Madame Secretary recording...........................................

Re: upgrade. customer service???????

MI5 — Fri, 24 Jul 2015 17:47:02 GMT

Do a sim swap here and it will transfer your number to the new sim card http://swapmysim.o2.co.uk/

Re: upgrade. customer service???????

Cleoriff — Fri, 24 Jul 2015 17:50:00 GMT

Hi @Anonymous

You could do as @MI5 says ....or if easier pop into an O2 store tomorrow and let them do it for you. Your choice really...:smileywink:

Re: upgrade. customer service???????

Anonymous — Fri, 24 Jul 2015 18:06:30 GMT

Go instore & do it, much quicker

Re: upgrade. customer service???????

Anonymous — Fri, 24 Jul 2015 18:13:49 GMT

thanks for your quick reply....not a swearer really honest.................though i do tell fibs.

Re: upgrade. customer service???????

Anonymous — Fri, 24 Jul 2015 18:20:48 GMT

ta for reply followed the link & got my old lady brain working.....think it actually may have worked. up to 24hrs to swop.....

Re: upgrade. customer service???????

MI5 — Fri, 24 Jul 2015 18:22:14 GMT

@Anonymous wrote:
ta for reply followed the link & got my old lady brain working.....think it actually may have worked. up to 24hrs to swop.....

That is the maximum time but it's usually just an hour or two.

Once the old sim switches off, just turn the new phone off and on until it gets a signal, then you're all set.

Re: upgrade. customer service???????

Anonymous — Fri, 24 Jul 2015 18:23:07 GMT

all done. swopped super fast clearly i'm very down with the whole techno stuff after all................ps i never say down with really.....well unless its to make my eldest son cringe.....like whatverrrrrrr like i give a flying.....

Re: upgrade. customer service???????

MI5 — Fri, 24 Jul 2015 18:24:31 GMT

Great job, innit

Re: upgrade. customer service???????

jonsie — Fri, 24 Jul 2015 18:24:40 GMT

@Anonymous wrote:
all done. swopped super fast clearly i'm very down with the whole techno stuff after all................ps i never say down with really.....well unless its to make my eldest son cringe.....like whatverrrrrrr like i give a flying.....

You sure sound like a fun lady....

Re: upgrade. customer service???????

Anonymous — Fri, 24 Jul 2015 18:27:06 GMT

haha oh you have no idea.......................unless you're an ex husband then you do & will now be running for the hills........oh f*ck its her!!!!!!!!!!!!!!!!

Re: upgrade. customer service???????

Anonymous — Fri, 24 Jul 2015 18:34:07 GMT

yes feeling incredibly clever & can now feed Chunk (the dog not child) & get my Sky on...with a ickle glass of red. enjoy your fri night boys....& remember if you can't be good be careful & if you can't be careful be quick ps i'm assuming its all lapdances & threesomes from here on till the early hours for you....or snorting coke off girls boobs....as lads do.....lol...when i say this kinda thing to my eldest he usually rolls his eyes & says Yes mum course i do.....i keep telling him i am actually considered funny but y'know what do kids know...ok i'm outta here......

Re: upgrade. customer service???????

Cleoriff — Fri, 24 Jul 2015 18:36:12 GMT

Probably just as well @Anonymous. I usually push boundaries on here...but never that far......

Re: upgrade. customer service???????

MI5 — Fri, 24 Jul 2015 18:42:10 GMT

Yes mum, of course I do

Re: upgrade. customer service???????

jonsie — Fri, 24 Jul 2015 18:52:16 GMT

If only I wasn't happily married.......

Re: upgrade. customer service???????

Anonymous — Fri, 24 Jul 2015 19:39:17 GMT

Behave yourself @jonsie leave some for me

Re: upgrade. customer service???????

jonsie — Fri, 24 Jul 2015 19:59:36 GMT

@Anonymous wrote:
Behave yourself @jonsie leave some for me

......but she wants an upgrade

Re: upgrade. customer service???????

Anonymous — Fri, 24 Jul 2015 20:24:33 GMT

An upgrade to me.

The next best thing lol

Re: upgrade. customer service???????

anticpated — Fri, 24 Jul 2015 20:26:18 GMT

Re: upgrade. customer service???????

Cleoriff — Fri, 24 Jul 2015 20:59:58 GMT

@Anonymous wrote:
An upgrade to me.

The next best thing lol

You should show her your guide @Anonymous