topic Re: See what you cannot do with 02 in Android

See what you cannot do with 02

Anonymous — Wed, 08 Jul 2015 09:11:24 GMT

Did a deal on recycling my old 1Phone 5 with 02 for £100. They now tell me they cant find it. I told them I have proof of postage and was asked to fax it down. I do not have a fax or nearby facility. I was told to go to the 02 shop which is over 2 hours travel away return. I am told that they cannot accept a copy being sent via email?

With todays technology 02 are causing great inconvienience by using the old system of fax as ther main source of transmitting documents. "See what you cannot do with 02" should be their new communication slogan.

Re: See what you cannot do with 02

Cleoriff — Wed, 08 Jul 2015 09:21:03 GMT

I have replied to your first post @Anonymous

It is appalling that O2 have lost your phone...however one question...did you send it to O2 or O2 Recycle?. They are two seperate companies....

Re: See what you cannot do with 02

MI5 — Wed, 08 Jul 2015 09:28:48 GMT

I will make an assumption that you are still using an iPhone, so I cannot confirm the same is the case for you, but on android, there are a number of apps that you can choose from which will allow you to send a fax from your phone
https://play.google.com/store/search?q=fax%20from%20phone&c=apps&docType=1&sp=CAFiEAoOZmF4IGZyb20gcGhvbmV6AhgAigECCAE%3D%3AS%3AANO1ljJfzJ4&hl=en

Re: See what you cannot do with 02

Anonymous — Wed, 08 Jul 2015 09:37:19 GMT

There is a long running thread here

http://community.o2.co.uk/t5/Discussions-Feedback/O2-Recycle-We-want-to-hear-from-you/td-p/892215

Re: See what you cannot do with 02

viridis — Wed, 08 Jul 2015 10:45:02 GMT

Can't find it,
That's a new one

Re: See what you cannot do with 02

Cleoriff — Wed, 08 Jul 2015 10:48:40 GMT

@viridis wrote:
Can't find it,
That's a new one

Can't find what? The link MI5 gave about the fax apps came up ok for me? I had no idea there were so many..

Re: See what you cannot do with 02

viridis — Wed, 08 Jul 2015 10:55:49 GMT

cleo,
Was on about they can't find the phone...

Re: See what you cannot do with 02

Cleoriff — Wed, 08 Jul 2015 10:58:14 GMT

@viridis wrote:
cleo,
Was on about they can't find the phone...

Duh me....

Re: See what you cannot do with 02

jonsie — Wed, 08 Jul 2015 13:09:50 GMT

I just love o2 recycle. Lost phone? Now that's a new low even for them. Ask them to pay anyway, it's down to them whatever they say!

Re: See what you cannot do with 02

PhoneChanger — Wed, 08 Jul 2015 14:47:40 GMT

@jonsie is that still true? I thought it was with the sender to prove the item has been delivered before the onus passes to the receiver?

Without proof of receipt does the issue lie between the sender and the postal service?

I could be wrong so just going off what happened with me and some Amazon items, they couldn't prove they were delivered so had to issue a refund and take the issue with the postal service, the postal service wouldn't deal with me as I wasn't the sender....

Re: See what you cannot do with 02

perksie — Wed, 08 Jul 2015 15:05:14 GMT

You can also fax from your pc too, it's often the only convenient way to send legal documents.

Re: See what you cannot do with 02

Cleoriff — Wed, 08 Jul 2015 15:23:55 GMT

@PhoneChanger wrote:
@jonsie is that still true? I thought it was with the sender to prove the item has been delivered before the onus passes to the receiver?

Without proof of receipt does the issue lie between the sender and the postal service?

I could be wrong so just going off what happened with me and some Amazon items, they couldn't prove they were delivered so had to issue a refund and take the issue with the postal service, the postal service wouldn't deal with me as I wasn't the sender....

The OP said they had proof of posting so I presumed they would be able to track the item had been delivered? I always can when I return items via the Post office, Parcel force or Hermes

Re: See what you cannot do with 02

jonsie — Thu, 09 Jul 2015 08:41:42 GMT

Yes the op has proof but if o2 insist on seeing it then it's the next logical step. However why they won't accept a photo attached to a personal email in this day and age is a little strange. You can fake a fax much easier than a photo.

Re: See what you cannot do with 02

viridis — Thu, 09 Jul 2015 09:09:11 GMT

Because it harder to find a fax machine....
Thus less people can be bothered in their eyes?

Re: See what you cannot do with 02

jonsie — Thu, 09 Jul 2015 09:13:32 GMT

Very possibly the reason but along with landlines, fax machines will soon be a dim and distant memory.
@viridis wrote:
Because it harder to find a fax machine....
Thus less people can be bothered in their eyes?

Re: See what you cannot do with 02

Toby — Thu, 09 Jul 2015 10:23:34 GMT

Hi @Anonymous,

Sorry to hear about this. What is your next course of action? If I can help, I will, but please give customer service a call to explain this situation.

Re: See what you cannot do with 02

Anonymous — Thu, 09 Jul 2015 13:11:51 GMT

As mentioned before I sent it to 02 recycling, which I imagine is wholly owned by Telefonica

Re: See what you cannot do with 02

Anonymous — Thu, 09 Jul 2015 13:12:23 GMT

Cheers, thanks for the info.

Re: See what you cannot do with 02

Anonymous — Thu, 09 Jul 2015 13:13:31 GMT

Thanks for the link, its appreciated.

Re: See what you cannot do with 02

Anonymous — Thu, 09 Jul 2015 13:16:33 GMT

I have complained about their process. Used to use Envirophone for disposal and never had a problem. I know now for next time.