topic Re: phoned blocked or broken? in Android

phoned blocked or broken?

Anonymous — Mon, 29 Jun 2015 22:32:47 GMT

Has anyone had their phone blocked because they had thought it was stolen, then unblocked because they found it? If so... what is supposed to happen? I have a htc 1 mini 2... i cant switch it on at all? Not even so i cant use it, but completely blank screen... all since i had it blocked then unblocked... i dont know what to do.. who to contact or how long to wait... any advice? Xx

Re: phoned blocked or broken?

Cleoriff — Mon, 29 Jun 2015 22:40:57 GMT

You have to contact O2 CS and ask them to lift the bar on the phone.

http://www.o2.co.uk/contactus You will need to prove that the phone is yours though as you could be anyone ringing them to get this bar lifted.

They will usually ask you for the IMEI number of the phone....

Re: phoned blocked or broken?

Anonymous — Mon, 29 Jun 2015 22:39:45 GMT

They already said they lifted it... does it take long? And is it really not supposed to switch on at all? X

Re: phoned blocked or broken?

Cleoriff — Mon, 29 Jun 2015 22:43:42 GMT

Are you still using the same sim? The sim was probably barred along with the handset....so you may need a new one.

I cant understand why it wont switch on unless it has been damaged....

Re: phoned blocked or broken?

Anonymous — Mon, 29 Jun 2015 22:48:59 GMT

Oh dear... it must be broken then... what a massive expensive time consuming pain... must have dropped it when i thought it had been stolen... thanks.. at least i wont waste even more time tomorrow waiting for it to start working... x

Re: phoned blocked or broken?

Anonymous — Mon, 29 Jun 2015 22:50:49 GMT

And yes... sim on route because they couldnt cancel

Re: phoned blocked or broken?

Cleoriff — Mon, 29 Jun 2015 22:58:22 GMT

I would suggest you give it a good charge and when the sim arrives, pop that in and see what happens then.

Have you got insurance on the phone? If so, you could claim for another one if this phone fails to work after you have tried everything else...

Re: phoned blocked or broken?

Anonymous — Mon, 29 Jun 2015 23:01:23 GMT

If it doesnt work in a few days when sim comes... i can try and claim on my contents insurance.. but it doesnt look hopeful.. as you said why wouldnt it switch on just because phone and sim were blocked.. then unblocked... x

Re: phoned blocked or broken?

Anonymous — Mon, 29 Jun 2015 23:20:47 GMT

Just googled it... now im sure its broken, as most people seem to get an error message when their phone is blocked.. not be unable to switch it on... and i dont think i can wait three days for sim to arrive before i start to try and sort insurance... god i wish replacing phones was easier... they always seem to break when im waiting for an important call... then take weeks to be replaced... i dont know what i do wrong..

Re: phoned blocked or broken?

Anonymous — Mon, 29 Jun 2015 23:22:48 GMT

Please please if anyone knows any different please let me know... x

Re: phoned blocked or broken?

MI5 — Tue, 30 Jun 2015 01:06:46 GMT

Nope, nothing different.
If it won't turn on and the battery is fully charged it's broke.
Just make sure it is fully charged and then hold the power button for a long time, say 20-30 secs. If still nothing it's a repair or replace.....

Re: phoned blocked or broken?

jonsie — Tue, 30 Jun 2015 06:23:34 GMT

Definitely sounds broken. You say you may have dropped it, I presume that's in the place you found it?

Re: phoned blocked or broken?

Cleoriff — Tue, 30 Jun 2015 06:32:08 GMT

As it happens (and as more is revealed) it certainly appears the phone 'is broken' .Initially I was answering the question posted about lost phones with bars placed on them by O2...:smileywink:

Re: phoned blocked or broken?

MI5 — Tue, 30 Jun 2015 06:55:24 GMT

It would still turn on even if barred.
After checking all I suggested above, you could try a warranty repair (if still under warranty) but I suggest you contact HTC directly rather than O2 repairers.
http://www.htc.com/uk/contact/phone/

Re: phoned blocked or broken?

Anonymous — Tue, 30 Jun 2015 09:32:47 GMT

Thanks... i contacted htc... definitely broken.. they are picking it up thursday... then it can take 10 days to repair it... and there will probably be a cost... all because i left my phone in a car over night... and thought it had been stolen so got it barred... its rediculous really.. im guessing it fell off my knee then got knocked about a tad when i was driving... but im only a middle aged woman in a matiz... not a boy racer! Lol

Re: phoned blocked or broken?

Anonymous — Tue, 30 Jun 2015 09:33:45 GMT

And it was in a protective case!

Re: phoned blocked or broken?

MI5 — Tue, 30 Jun 2015 09:34:22 GMT

Hopefully its just a loose wire and will be cheap to repair

Re: phoned blocked or broken?

jonsie — Tue, 30 Jun 2015 09:36:48 GMT

All you can do is see what they say....Good luck ☺

Re: phoned blocked or broken?

Cleoriff — Tue, 30 Jun 2015 10:32:58 GMT

What a lovely (mad) story @Anonymous

Fell off your knee when driving...you reported it lost...got it barred....and now it's broken anyway

Sorry to giggle but it sounds like something I would do.....