topic Re: cannot receive emails anymore in Android

cannot receive emails anymore

Anonymous — Sat, 20 Jun 2015 10:27:38 GMT

I have a Galaxy 3 and originally I could receive my emails on it. Suddenly it stopped and when I try to set up the email it gets so far and then says Authentication Failed. As I am not great with mobiles, setting up the email account is about as far as my technology goes. Can anyone help or do I need to take it into a store

Re: cannot receive emails anymore

Anonymous — Sat, 20 Jun 2015 10:36:32 GMT

http://www.caorda.com/support/e-mail-support/e-mail-settings-for-a-galaxy-s3-s4/

Re: cannot receive emails anymore

Cleoriff — Sat, 20 Jun 2015 10:43:52 GMT

This happened a couple of times with my S3. I just uninstalled the email app.....reinstalled it...rebooted the phone and voila it all worked again perfectly. Same trick works on my Note 3

Re: cannot receive emails anymore

Anonymous — Sat, 20 Jun 2015 10:47:07 GMT

Hi @Anonymous

Have you tried these?

- Go to settings
Then Account Settings
Select your email account
and then tap Sync settings

- Open Settings
then tap Data usage
then click on Menu
and check Auto-sync data.

After turn your wi-fi off for a few seconds and then back on . Hope these help

Edit: Courtesy of Techcnobezz

Re: cannot receive emails anymore

jonsie — Sat, 20 Jun 2015 10:50:35 GMT

Are you using the stock email app? Who is your email provider?

Re: cannot receive emails anymore

Cleoriff — Sat, 20 Jun 2015 11:10:52 GMT

Well for all that and with advice from @MI5.....I just reinstalled it. I am with BT internet

And even for me....turning it off reinstalling and rebooting the phone took less than a minute

Re: cannot receive emails anymore

MI5 — Sat, 20 Jun 2015 11:10:54 GMT

Sounds like a password error.
Make sure you are entering it correctly with the correct upper and lower case characters.

Re: cannot receive emails anymore

Anonymous — Sat, 20 Jun 2015 11:21:31 GMT

I can't go to my email account because I deleted it and that is my problem it won't let me set it up again. It says "set up could not be finished Authentication failed" This problem seemed to arise immediately after I'd applied 2nd level security to my MIcrosoft outlook email account on my lap top. The funny thing is I get an incoming message sound on my phone but its got nowhere to go to. I'm sorry I'm not very good when things go wrong and right now I am ready to throw this thing down the toilet!!!

Re: cannot receive emails anymore

MI5 — Sat, 20 Jun 2015 11:24:37 GMT

You need to check your 2 stage authentication password for outlook. As I said above, it's a password error.

Re: cannot receive emails anymore

Anonymous — Sat, 20 Jun 2015 11:24:54 GMT

how do I uninstall my email app please

Re: cannot receive emails anymore

MI5 — Sat, 20 Jun 2015 11:26:24 GMT

No need to delete the app at all.

Re: cannot receive emails anymore

Cleoriff — Sat, 20 Jun 2015 11:34:50 GMT

Ahhh...so this is purely a password error then @MI5? Different to my problems when my emails just stopped coming in to S3 and Note 3?...

Re: cannot receive emails anymore

Anonymous — Sat, 20 Jun 2015 11:39:10 GMT

Thank you for your time I have now fixed it by turning off the 2 step verification

Re: cannot receive emails anymore

Anonymous — Sat, 20 Jun 2015 11:40:06 GMT

Thank you it now works having turned off 2 step verification

Re: cannot receive emails anymore

Anonymous — Sat, 20 Jun 2015 11:41:13 GMT

Thanks, it now works after turning off 2 step verificationfor email

Re: cannot receive emails anymore

Cleoriff — Sat, 20 Jun 2015 11:43:27 GMT

Good news then @Anonymous

Re: cannot receive emails anymore

MI5 — Sat, 20 Jun 2015 12:00:24 GMT

Thought so
Well done.

Re: cannot receive emails anymore

jonsie — Sat, 20 Jun 2015 12:00:41 GMT

Good call @MI5