topic Severly hacked off in Android

Severly hacked off

Anonymous — Tue, 09 Jun 2015 20:31:47 GMT

I got samsung s5 in March and within one month, it overheated and went off and wouldn't go back on, it was sent away which took two weeks, I got a new phone, which within few weeks same problem has arisen, I called o2 who said oh you got ur own phone back, you didn't get new phone, it's costing me money to travel to shop to get it sent away and I'm extremely hacked off

Re: Severly hacked off

Cleoriff — Tue, 09 Jun 2015 20:34:03 GMT

Seems to be a common problem with the S5....

I would get Samsung to look at it? http://www.samsung.com/uk/support/servicelocation/

Re: Severly hacked off

Anonymous — Tue, 09 Jun 2015 20:40:19 GMT

It's the fact o2 lied and said I got brand new phone, they returned my original phone

Re: Severly hacked off

MI5 — Tue, 09 Jun 2015 20:40:34 GMT

You can confirm if it was your original phone by checking the IMEI number.

Re: Severly hacked off

MI5 — Tue, 09 Jun 2015 20:45:39 GMT

You can complain here http://www.o2.co.uk/how-to-complain

Re: Severly hacked off

Anonymous — Tue, 09 Jun 2015 20:53:43 GMT

O2 confirmed its same imei number, I now have the cost of travelling to get phone sent away and cost of picking it up, and been lied too

Re: Severly hacked off

Anonymous — Tue, 09 Jun 2015 21:03:57 GMT

Send it to samsung, http://www.samsung.com/uk/support/supportcentres/ there might be a local store near you.

I wouldn't let O2 repairers touch a toy phone nevermind a real phone after my experience with them.

Re: Severly hacked off

Anonymous — Tue, 09 Jun 2015 21:03:30 GMT

Will they have to send away aswell the Samsung dealer?

Re: Severly hacked off

Cleoriff — Tue, 09 Jun 2015 21:10:49 GMT

I gave you the link to Samsung. They have a far quicker and vastly superior repair service....My samsung would never be sent back to O2 repairers.

Re: Severly hacked off

Anonymous — Tue, 09 Jun 2015 21:14:26 GMT

I've got address of Samsung shop,going to head there tomorrow x

Re: Severly hacked off

Cleoriff — Tue, 09 Jun 2015 21:19:27 GMT

@Anonymous wrote:
I've got address of Samsung shop,going to head there tomorrow x

Good...can you let us know how you get on please? Oh and best of luck....:smileywink:

Re: Severly hacked off

Anonymous — Tue, 09 Jun 2015 21:23:47 GMT

I will thanks for the help x

Re: Severly hacked off

Toby — Wed, 10 Jun 2015 07:51:01 GMT

Hi @Anonymous,

Sorry to hear you feel that you were misled, let me know how you get on and I'll help if I can.

Re: Severly hacked off

Anonymous — Wed, 10 Jun 2015 13:45:11 GMT

The fact o2 lied about sending me new phone and now im heading 30 miles to nearest town to o2 shop again, Im very very unhappy and woukd never recommend o2 too anyone

Re: Severly hacked off

Toby — Wed, 10 Jun 2015 14:46:29 GMT

Hi @Anonymous

I've responded to your PM. Thanks

Re: Severly hacked off

Anonymous — Wed, 10 Jun 2015 19:07:34 GMT

I'm so upset and angry,I left O2 shop in tears with anger and my treatment,I was told in April that my phone couldn't be repaired and I was being sent a replacement,I've now been told that was rubbish and that the motherboard was replaced only,the guy took my phone and went its not even hot,so your lying,also my charger cap has broken and was told that my phone out of warranty and would need to get quote from O2 to repair this before they even looked at fault,he said I was lying more than once about my phone overheating,I went to Samsung shop and phone being sent away I walked out the O2 store in tears

Re: Severly hacked off

MI5 — Wed, 10 Jun 2015 19:09:59 GMT

We did advise you to go to Samsung for this very reason....

Re: Severly hacked off

perksie — Wed, 10 Jun 2015 20:18:24 GMT

That's disgraceful, let @Toby know so this can be fed back to the shop.

Re: Severly hacked off

jonsie — Thu, 11 Jun 2015 04:53:18 GMT

Hope Samsung can sort this out properly for you. Awful service from the store.

Re: Severly hacked off

Cleoriff — Thu, 11 Jun 2015 05:41:31 GMT

I am appalled that any shop advisor can call a customer a liar...and cause so much upset....