topic Re: phone locks in Android

phone locks

tilly43 — Sun, 24 May 2015 20:31:13 GMT

Could anyanybody tell me why I have just bought a Samsung 2 mini but when I try to make a phone call I keep getting a pad lock on my phone and restricted calls can anyone help

Re: phone locks

Anonymous — Sun, 24 May 2015 20:34:12 GMT

Might be a bar on your account, you need to contact cs on 202 unless our Samsung experts @MI5 or @jonsie can suggest anything

Re: phone locks

MI5 — Sun, 24 May 2015 20:35:34 GMT

Have you either activated your sim card or done a sim swap?
Is it contract or payg?
If payg have you topped up the sim with credit?

Re: phone locks

tilly43 — Sun, 24 May 2015 20:50:10 GMT

Have topped up phone and I think phones been activated can send texts but can't phone out or go on to the internet.

Re: phone locks

Cleoriff — Sun, 24 May 2015 20:55:57 GMT

Could I just ask where you bought the phone from?

Re: phone locks

Anonymous — Sun, 24 May 2015 21:00:07 GMT

Now you ask that @Cleoriff I have a funny feeling what might have happened

Re: phone locks

MI5 — Sun, 24 May 2015 21:08:34 GMT

Won't be that if texts are working.
Have you transferred a number across at all?

Re: phone locks

Cleoriff — Sun, 24 May 2015 21:16:40 GMT

@MI5 wrote:
Won't be that if texts are working.
Have you transferred a number across at all?

Bit surprised at that Rich...I thought it could be texts and calls working but not data which would indicate 'a problem' ...?? I live and learn...

Re: phone locks

MI5 — Sun, 24 May 2015 21:20:16 GMT

No, t'other way around..

Re: phone locks

Cleoriff — Sun, 24 May 2015 21:23:53 GMT

@MI5 wrote:
No, t'other way around..

Lesson for today then....:smileywink:

Re: phone locks

jonsie — Mon, 25 May 2015 11:30:50 GMT

Sounds like an activation, porting or sim swap problem....