https://community.o2.co.uk/t5/Android/SIM-counter-lock/m-p/877758#M47653 Nope, part of a deeper firmware than user has access to, you could try asking Sony Wed, 13 May 2015 20:43:11 GMT viridis 2015-05-13T20:43:11Z https://community.o2.co.uk/t5/Android/SIM-counter-lock/m-p/877755#M47651 <P>Anyone know how to reset the SIM lock counter when hardlocked on a Xperia Z1</P><P>&nbsp;</P> Wed, 13 May 2015 20:40:24 GMT https://community.o2.co.uk/t5/Android/SIM-counter-lock/m-p/877755#M47651 Anonymous 2015-05-13T20:40:24Z https://community.o2.co.uk/t5/Android/SIM-counter-lock/m-p/877757#M47652 <P>I don't think you can.....</P> Wed, 13 May 2015 20:43:06 GMT https://community.o2.co.uk/t5/Android/SIM-counter-lock/m-p/877757#M47652 MI5 2015-05-13T20:43:06Z https://community.o2.co.uk/t5/Android/SIM-counter-lock/m-p/877758#M47653 Nope, part of a deeper firmware than user has access to, you could try asking Sony Wed, 13 May 2015 20:43:11 GMT https://community.o2.co.uk/t5/Android/SIM-counter-lock/m-p/877758#M47653 viridis 2015-05-13T20:43:11Z https://community.o2.co.uk/t5/Android/SIM-counter-lock/m-p/877759#M47654 We had one previously where it was alleged that o2 had provided the wrong code and the owner had locked it out.<BR />From memory, o2 ended up replacing the phone. Wed, 13 May 2015 20:45:34 GMT https://community.o2.co.uk/t5/Android/SIM-counter-lock/m-p/877759#M47654 MI5 2015-05-13T20:45:34Z