topic Re: nexus player in Android

nexus player

Anonymous — Sat, 09 May 2015 16:30:44 GMT

Hey i just purchased a nexus player today and for some weird reason i can't purchase anything on the google play store on the nexus player, i can purchase stuff on my s5 but not the nexus player just keeps telling me "an error has occured. please try again later"

Any ideas why i can't buy stuff on my nexus player? I can redownload any stuff i have bought in the pasted but can't buy new stuff?

Re: nexus player

Cleoriff — Sat, 09 May 2015 16:37:20 GMT

Just wondering if you have linked it up/synced it properly to your Google account?

Re: nexus player

MI5 — Sat, 09 May 2015 16:37:02 GMT

Try doing it on your PC and see if your device is registered or not.
Also check that Google Play services app is up to date.

Re: nexus player

Anonymous — Sat, 09 May 2015 16:38:02 GMT

Yeah i have my google account linked up and i can download all my games i purchased ages ago on my google account but can't purchase anything new on my nexus player, i have tested it on my samsung s5 which is linked to the same google account and it's fine i just bought a game on my phone but can't on my nexus player

Re: nexus player

Anonymous — Sat, 09 May 2015 16:40:14 GMT

Just checked my google play on the pc and it says my necus player was registered on 9th of may

Re: nexus player

Anonymous — Sat, 09 May 2015 16:41:27 GMT

And i have google play store version 5.3.8 on my nexus player, i dunno if that's the latest version or not?

Re: nexus player

Anonymous — Sat, 09 May 2015 17:01:40 GMT

I just checked the secruity on my google account, confirmed with google my nexus player is me but still can't buy anything...

Re: nexus player

MI5 — Sat, 09 May 2015 17:06:37 GMT

Try the support site or contact Google https://support.google.com/nexus/?hl=en#topic=3415518

Re: nexus player

Cleoriff — Sat, 09 May 2015 17:16:33 GMT

@MI5 wrote:
Try the support site or contact Google https://support.google.com/nexus/?hl=en#topic=3415518

Follow @MI5's advice. ^^^^^ I have searched Google and can't find anyone else having this problem...

Can you come back and let us know what they say?

Re: nexus player

Anonymous — Sat, 09 May 2015 17:17:15 GMT

Thanks, it's strange... it's like google is blocking me from making purchases on my nexus player

Re: nexus player

jonsie — Sun, 10 May 2015 05:26:19 GMT

Get in touch with their support and hopefully they will sort it for you.

I have version 5.4.12 so try uninstalling updates to Google play which should then replace it with the latest version.

Re: nexus player

Anonymous — Sun, 10 May 2015 14:33:57 GMT

I would personally update everything first and then try again, and then if it still doesn't work than ring their support.

Re: nexus player

MI5 — Sun, 10 May 2015 14:50:55 GMT

Android will notify you when you have any updates. If none are showing in play store >My apps then there aren't any.
Not all devices use the same version.
As I said previously, Google support is the only way you will likely get this sorted.

Re: nexus player

jonsie — Sun, 10 May 2015 14:55:22 GMT

Seems to be on an older version of Google play, not that it should make a difference....

Re: nexus player

MI5 — Sun, 10 May 2015 15:00:39 GMT

It won't.

Re: nexus player

jonsie — Sun, 10 May 2015 15:08:06 GMT

Thought so but hey ho

Re: nexus player

perksie — Sun, 10 May 2015 15:31:07 GMT

This player seems to be a bit limited from what I've read: http://www.techradar.com/reviews/audio-visual/av-accessories/nexus-player-1271514/review

Re: nexus player

Anonymous — Wed, 13 May 2015 14:55:31 GMT

Any updates on this @Anonymous ?

Re: nexus player

Anonymous — Wed, 13 May 2015 19:24:12 GMT

Yeah, it seems that when i made a purchased from the google play store on the player using my google play credit that got the ball rolling for my debit card to be used making purchases through my nexus player, really strange but everything is working fine now, i wasn't able to make purchases either on the google play movies app neither on my nexus player till i used my google play credit first, which i only had 50p on... i bought a game for 40p using the credit then my debit card kicked in to play. Like i said before it was like google was blocking me from making purchases on my player till i used my credit

Re: nexus player

perksie — Wed, 13 May 2015 19:28:24 GMT

The weird and wonderful ways of Google, glad you found the solution.