topic Re: sony xperia E3 in Android

sony xperia E3

Anonymous — Fri, 08 May 2015 09:53:48 GMT

Hi. sorry to disturb you but couldn`t get connection on live chat with guru. on 27th march bought sony xperia e3 (it`s insured). on the botom of the screen there are 3 buttons. come back button, home button and button to get into open tabs. 3rd button to get into open tabs doesn`t work. for last few days it was working just maybe one hour in total. spoke to guru yesterday on live chat. I was told that I need to try soft reset. did that. and the button start working for a few minutes. During all day was doing soft reset a few times and it seems to work for a few minutes after I switch off the phone and switch on again. after a few minutes there is nothing happen when pressing the button. Its a new phone, have it for like more than a month. My kids are using this phone, not sure if that is just technical problem, or mabe one of my kids dropped it (but preffer to say nothing to me ) and I should look for help with insurance. what should I do? Is there anyone who can help me, please? Anna

Re: sony xperia E3

MI5 — Fri, 08 May 2015 09:56:46 GMT

Firstly I'd suggest you contact Sony directly and ask them for advice.
If it needs a repair, Sony will do the best job.
You can also try a firmware repair with Sony PC Companion http://support.sonymobile.com/gb/xperiae3/

Re: sony xperia E3

jonsie — Fri, 08 May 2015 10:01:32 GMT

You aren't disturbing anyone. ...forget live chat and as suggested contact Sony directly.

Re: sony xperia E3

viridis — Fri, 08 May 2015 10:03:46 GMT

Echo the above, sounds like an intermittent fault on the touch panel, contact Sony for a repair.

Re: sony xperia E3

Cleoriff — Fri, 08 May 2015 10:06:08 GMT

If this is a new phone, just over a month old...surely it would still be under warranty?

If so surely Sony would swap it?....#just asking..:smileywink:

Re: sony xperia E3

Anonymous — Fri, 08 May 2015 11:38:49 GMT

thank you. will try to contact sony company today

Re: sony xperia E3

jonsie — Fri, 08 May 2015 12:34:09 GMT

Good luck @Anonymous and do let us know how you get on

Re: sony xperia E3

viridis — Fri, 08 May 2015 14:21:14 GMT

@Cleoriff wrote:
If this is a new phone, just over a month old...surely it would still be under warranty?
If so surely Sony would swap it?....#just asking..:smileywink:

If it was under a month O2 would have done a doorstep swap, just over a month is repair (but Sony more often than not will just swap the entire handset for a touch panel problem this early)

Re: sony xperia E3

jonsie — Fri, 08 May 2015 14:38:38 GMT

@viridis wrote:
@Cleoriff wrote:
If this is a new phone, just over a month old...surely it would still be under warranty?
If so surely Sony would swap it?....#just asking..:smileywink:
If it was under a month O2 would have done a doorstep swap, just over a month is repair (but Sony more often than not will just swap the entire handset for a touch panel problem this early)

That was my understanding.

Re: sony xperia E3

Anonymous — Fri, 08 May 2015 14:47:24 GMT

Thanks for advice, it was helpful. Contacted sony adviser and got link to download PC Companion to try repair. will see how this work. was told to contact them again in case if this not resolve the problem.

Re: sony xperia E3

jonsie — Fri, 08 May 2015 14:50:51 GMT

Good luck @Anonymous and let us know how you get on.

Re: sony xperia E3

viridis — Fri, 08 May 2015 15:52:23 GMT

If it does not work, you van book a physical repair here.
http://mysupport.sonymobile.com/

Re: sony xperia E3

jonsie — Sat, 09 May 2015 09:02:59 GMT

@viridis wrote:
If it does not work, you van book a physical repair here.
http://mysupport.sonymobile.com/

I have the qualifications to repair vans