topic Re: Repair rejection in Android

Repair rejection

Anonymous — Wed, 22 Apr 2015 15:57:53 GMT

My S4 went in for repair last week because the speaker made a funny noise when it started ringing. The phone has been in for repair on two previous occasions, once for a software issue and once for the charge point. When the phone has come back it was never wiped and had all my data, settings on it.

I got a message stating that the repair wasn't covered by the phone warranty and when I collected it was told that the phone had been routed. There is absolutely no way I have done this. I wouldn't know where to begin. No one else uses this phone.

I have the phone back and it has been wiped. I was made aware that this could happen however it seems suspicious to me that it was never wiped before and suddenly I am being told its been routed.

What is going on ?

Is it possible to tell when it was allegedly routed ?

Re: Repair rejection

Bambino — Wed, 22 Apr 2015 16:20:26 GMT

I think you mean rooted, and with no offense intended, if you've got that wrong, it's pretty obvious it wasn't you who rooted the phone. I'm presuming you sent the phone back to O2 for repair, which was your first mistake. The company O2 use for repairs doesn't have a stellar reputation. My advice would be to contact Samsung directly and explain the problem. With any luck they'll tell you to send it to them, and hopefully repair the phone for you, but that's not a certainty. All you can do is try.

Re: Repair rejection

Anonymous — Wed, 22 Apr 2015 16:39:51 GMT

Hilarious, tks.

Thats probably why i've got no luck googling it. I'll try rooted instead. The blokes in the shop seemed to accept that I hadn't done whatever 02 repairs said I had. They were going to speak to their manager and get back to me.

Currently restoring all my setting from kies. Not easy in itself.

Re: Repair rejection

Bambino — Wed, 22 Apr 2015 17:35:54 GMT

At least you have the shop on your side. How old is the phone? Is it still under manufacturer's warranty? If so, I still suggest you send it to Samsung. Good luck. Let us know how you get on.

Re: Repair rejection

MI5 — Wed, 22 Apr 2015 17:52:10 GMT

Go to settings >about device and scroll down to device status. Tell me what it says?

Re: Repair rejection

anticpated — Wed, 22 Apr 2015 19:11:50 GMT

Anovo UK use the rooted telephone baloney "all of the time" apparently. It's another way of saying this is beyond our scope of abilities therefore just buy a new phone like a naive thicko. When the guy at O2 said I rooted my handset, he was probably a bit flumoxed when I said "So you're accusing me of reverse engineering the operating system by overwriting the kernel with an insecure version, in order to change the factor default software?". It was words to that effect....

Surprisingly there was no real retort after that. I wish I dealt with LG direct as they would be no real conflict. Whenever I can I try to deal direct with the people "repairing" my things.

Re: Repair rejection

anticpated — Wed, 22 Apr 2015 21:09:33 GMT

Funny thing is I just got some headphones repaired recently. There was no cries of reverse engineering or unwarranted modification.

The more I look at humanity the more I despair. Except Holly Willoughby and Victoria Coren, they're fine.

Re: Repair rejection

Cleoriff — Wed, 22 Apr 2015 21:15:33 GMT

@anticpated wrote:
Funny thing is I just got some headphones repaired recently. There was no cries of reverse engineering or unwarranted modification.

The more I look at humanity the more I despair. Except Holly Willoughby and Victoria Coren, they're fine.

Please do not forget Johnny Depp. Aiden Turner and Benedict Cumberbatch in your humanitarian ruminations. Only thinking from a female perspective @anticpated

Re: Repair rejection

Anonymous — Wed, 22 Apr 2015 21:54:45 GMT

Sorry had to go to work, in settings, about device it says a lot of things, which section do you want ?

Re: Repair rejection

anticpated — Wed, 22 Apr 2015 21:55:19 GMT

Yeah but it would a bit wrong me bigging them up. Them as well. As the Pub Landlord would say "And some Wine for the ladies!"

Re: Repair rejection

Anonymous — Wed, 22 Apr 2015 21:56:54 GMT

Fed up with it now. I tried to restore it from Kies before my night shift. Normally this isn't an issue. I have factory reset and restored this phone a couple of times and in fact did it before installing lollipop. No problem.

However now none of my settings have gone back on. I'm going to have another go tomorrow, its so frustrating.

Re: Repair rejection

Anonymous — Wed, 22 Apr 2015 21:58:47 GMT

I got the phone in August 2013 so probably out of manufacturers warranty

Re: Repair rejection

Cleoriff — Wed, 22 Apr 2015 22:06:45 GMT

@Anonymous wrote:
I got the phone in August 2013 so probably out of manufacturers warranty

Samsung give a 2 year warranty on all devices @Anonymous

http://www.samsung.com/uk/support/category/mobile/mobiledevice

However @MI5 who was helping you initially... is offline and probably not back on till tomorrow so check back later about the settings issue?

Re: Repair rejection

MI5 — Wed, 22 Apr 2015 23:33:56 GMT

@Anonymous wrote:
Sorry had to go to work, in settings, about device it says a lot of things, which section do you want ?

Status then device status.

Re: Repair rejection

Anonymous — Thu, 23 Apr 2015 03:50:46 GMT

Device status says 'official'

Re: Repair rejection

MI5 — Thu, 23 Apr 2015 08:26:14 GMT

@Anonymous wrote:
Device status says 'official'

Then that is all the proof you need to show IT IS NOT rooted !

A rooted phone would have device status as "custom".

Re: Repair rejection

viridis — Thu, 23 Apr 2015 09:26:57 GMT

Basically, they couldn't be bothered.

Re: Repair rejection

MI5 — Thu, 23 Apr 2015 09:32:07 GMT

Disgusting level of service and not the first time either.

Re: Repair rejection

viridis — Thu, 23 Apr 2015 09:37:53 GMT

Nope, nor the last I suspect...

Re: Repair rejection

Toby — Thu, 23 Apr 2015 10:14:56 GMT

Hi @Anonymous ,

Im Toby, the community coordinator.

Feel free to send me a private message and we can have a chat about this.