topic Re: Warranty exchange in Android

Warranty exchange

Anonymous — Fri, 10 Apr 2015 21:14:27 GMT

got Samsung s5 5 weeks ago and it stopped working just checked and says its warranty exchange what does this mean ?

Anonymous — Fri, 10 Apr 2015 21:16:27 GMT

You can send it off to Samsung to be repairs or replaced as you have a 2 year warranty

Anonymous — Fri, 10 Apr 2015 21:17:05 GMT

Was sent off and when I checked status says its heading back as warranty exchange

MI5 — Fri, 10 Apr 2015 21:17:24 GMT

It means the phone was a warranty replacement for a previously faulty device.

Anonymous — Fri, 10 Apr 2015 21:18:54 GMT

So I get new phone for the broken one ? X

MI5 — Fri, 10 Apr 2015 21:19:03 GMT

@Anonymous wrote:
Was sent off and when I checked status says its heading back as warranty exchange

Sounds like they are replacing the handset.

Anonymous — Fri, 10 Apr 2015 21:19:54 GMT

Perfect thank you x

Anonymous — Sat, 11 Apr 2015 08:33:25 GMT

I now need to wait more days to get my phone,it's been away for 12,days so far

Anonymous — Sat, 11 Apr 2015 08:39:33 GMT

Did they give a timescale of the return

MI5 — Sat, 11 Apr 2015 12:47:41 GMT

They will email you tracking details when it's dispatched.