topic Re: Sony Xperia M won't turn on in Android

Sony Xperia M won't turn on

Anonymous — Sat, 28 Feb 2015 09:41:55 GMT

Hi, so I've been having this issue for a couple of days now. It started when the phone started to freeze for no reason. So I contacted someone at the Sony mobile site and they advised a software repair which I did. After the software repair the phone seemed ok....for a few hours. It now won't turn on and is constantly doing a loop of the Sony start up screen and a black screen. I've tried taking the battery out and have left it out all morning. The battery was fully charged. I've tried turning it back on but still nothing. Still only getting the Sony start up screen. Any help or advice would be great.

Re: Sony Xperia M won't turn on

Anonymous — Sat, 28 Feb 2015 09:49:19 GMT

Hi @Anonymous

Hi guess it's back to the manufacturers to be repaired or O2 😞

Edit: I have found this on the sonymobile website and may be worth a try? let us know how u get on!

Do this:connect to wall socket,charge for 2 hours and force shutdown: power button+volume up until the phone vibrates 3 times.Repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

Re: Sony Xperia M won't turn on

Cleoriff — Sat, 28 Feb 2015 09:50:23 GMT

I wonder if @viridis our Sony expert.... could help here?

Re: Sony Xperia M won't turn on

jonsie — Sat, 28 Feb 2015 09:50:39 GMT

You could try a repair by connecting it to PC Companion but I'm sure one of our xperia experts will be able to advise you better so I'll mention @viridis and hope he picks this up soon.

Re: Sony Xperia M won't turn on

Bambino — Sat, 28 Feb 2015 09:52:44 GMT

If your phone is still under warranty, contact Sony directly. O2's repair facility has a less than stellar reputation. If you have to send it in for repair, wherever you send it to make sure you have photographic evidence of the physical condition of the phone before sending it off. Also send it by registered post for it to be signed for on delivery.

Re: Sony Xperia M won't turn on

Cleoriff — Sat, 28 Feb 2015 09:52:12 GMT

@jonsie wrote:
You could try a repair by connecting it to PC Companion but I'm sure one of our xperia experts will be able to advise you better so I'll mention @viridis and hope he picks this up soon.

And snap @jonsie

Re: Sony Xperia M won't turn on

Cleoriff — Sat, 28 Feb 2015 09:55:47 GMT

Just in case you do decide to send it for repair...the dedicated Sony repair site address is here

http://support.sonymobile.com/gb/

Re: Sony Xperia M won't turn on

viridis — Sat, 28 Feb 2015 10:42:57 GMT

I would try another factory repair in case something went wrong and if that fails, send it to sony for repair.

Re: Sony Xperia M won't turn on

Anonymous — Sat, 28 Feb 2015 10:56:14 GMT

Thank you all. I'm going to try another factory repair 1st to see if that helps.

Re: Sony Xperia M won't turn on

Cleoriff — Sat, 28 Feb 2015 13:45:56 GMT

@Anonymous wrote:
Thank you all. I'm going to try another factory repair 1st to see if that helps.

Let us know how you get on please @Anonymous

Re: Sony Xperia M won't turn on

MI5 — Sat, 28 Feb 2015 13:49:41 GMT

SUS no longer exists but would have undoubtedly fixed it for you.
A repair through PCC is the only thing you can try, after that it needs to go in for a repair.

Re: Sony Xperia M won't turn on

Cleoriff — Sat, 28 Feb 2015 13:57:29 GMT

@MI5 wrote:
SUS no longer exists but would have undoubtedly fixed it for you.
A repair through PCC is the only thing you can try, after that it needs to go in for a repair.

SUS @MI5 ?? Explanation for this dumbo (me) please......:smileywink:

Re: Sony Xperia M won't turn on

MI5 — Sat, 28 Feb 2015 13:58:30 GMT

Sony Update Service.

Re: Sony Xperia M won't turn on

Cleoriff — Sat, 28 Feb 2015 14:01:37 GMT

@MI5 wrote:
Sony Update Service.

Thanks for that. Why is it no longer available then?

Re: Sony Xperia M won't turn on

jonsie — Sat, 28 Feb 2015 14:46:22 GMT

It's been replaced by PC Companion apparently...

Re: Sony Xperia M won't turn on

MI5 — Sat, 28 Feb 2015 15:35:11 GMT

SUS was brilliant.
PCC is pants.
Lord knows why they stopped it but typical of Sony, sadly.....

Re: Sony Xperia M won't turn on

Anonymous — Sun, 01 Mar 2015 00:25:41 GMT

I've tried it all again but alas...still nothing. I'm sending it off to Sony. It's still under warranty which is great. Thanks all again. X

Re: Sony Xperia M won't turn on

Cleoriff — Sun, 01 Mar 2015 07:27:37 GMT

@Anonymous wrote:
I've tried it all again but alas...still nothing. I'm sending it off to Sony. It's still under warranty which is great. Thanks all again. X

Thanks for updating. As its still under warranty you should have no problems getting this fixed

Re: Sony Xperia M won't turn on

jonsie — Sun, 01 Mar 2015 09:45:14 GMT

@Anonymous wrote:
I've tried it all again but alas...still nothing. I'm sending it off to Sony. It's still under warranty which is great. Thanks all again. X

Good luck with this Kerri

Re: Sony Xperia M won't turn on

jonsie — Mon, 09 Mar 2015 11:12:43 GMT

Anyone searching for this and looking at the solution, please be aware that SUS dids no longer exist at the time posted and had been replaced by PC Companion.....