topic Re: Galaxy S5 Wi-fi keeps dropping out in Android

Galaxy S5 Wi-fi keeps dropping out

Anonymous — Sat, 07 Feb 2015 07:20:15 GMT

Had a Samsung Galaxy S5 for almost a year now and I love it but recently my wifi has been playing up.

It constantly drops out of wifi onto mobile data then back into wifi. It doesnt matter if im on an app or on the internet, at home or in the office. Its constant.

Even writing this it has dropped in and out 10 times.

Please help

Re: Galaxy S5 Wi-fi keeps dropping out

Anonymous — Sat, 07 Feb 2015 07:32:39 GMT

Have you tried forgetting the wifi network in your phones settings.

Sometimes turning the phone off, battery pull ( handset model dependant ) and turn back on can help to reset the phone.

Try re setting your router or changing wifi wireless channel.

As it happens at home and work then I would first ensure I was on the latest firmware and if no joy then approach Samsung Uk Support , http://www.samsung.com/uk/info/contactus.html , to have their input and possible diagnostic run on it.

We have not heard great stories of O2 repair services which is why I suggest using Samsung.

Perhaps other members here can suggest some further generic self help tIps too.

Edit : spelling. 😔

Re: Galaxy S5 Wi-fi keeps dropping out

anticpated — Sat, 07 Feb 2015 07:39:50 GMT

There's a software fault on the s5 where wi-fi gets affected. Make sure you are running the latest version and updates.

Re: Galaxy S5 Wi-fi keeps dropping out

Cleoriff — Sat, 07 Feb 2015 08:34:48 GMT

I have just been on the Android Central forum to look at this problem.

One thing that hasn't been suggested is when Wifi drops out... turn flight mode on and off. This seems to reset the connection.

I am not saying it will work, but it certainly seemed to correct the issue for some

Re: Galaxy S5 Wi-fi keeps dropping out

MarkPainter — Sat, 07 Feb 2015 09:52:00 GMT

Mine has just started doing the same.
I have had the phone for nearly a year, and it has always worked 100% fine, but since the software update this week it is contstantly dopping the wi-fi signal.

I though at first it was my router, but my wife's S3 remains rock solidly connected.

It has only happened since the software update.
Does anyone know if it is possible to go back to the previous verison of Android?

Additional:
Just looked at my mobile data usage and it jumped by approximately ten times on the day of the upgrade and has remeind that high since. At the rate I will use all my data allowance in 9 days.

Re: Galaxy S5 Wi-fi keeps dropping out

Anonymous — Sat, 07 Feb 2015 09:37:07 GMT

I'll tag in @MI5 who knows his stuff with android. I'm sure he will be able to help @MarkPainter

Re: Galaxy S5 Wi-fi keeps dropping out

MarkPainter — Sat, 07 Feb 2015 09:45:06 GMT

I appreciate that. WIll pop into the local O2 shop today as well to see what they have to say.

Re: Galaxy S5 Wi-fi keeps dropping out

Cleoriff — Sat, 07 Feb 2015 09:46:07 GMT

Hi @MarkPainter @MI5 is your man for this... though he wont be on the forum till later this morning.

I can answer one part of your question though. No you wont be able to go back to the previous version of Android. (I know this because I asked him the same question) I didn't actually have a problem but wanted to know this as a just in case scenario

Re: Galaxy S5 Wi-fi keeps dropping out

Anonymous — Sat, 07 Feb 2015 09:46:32 GMT

An in store O2 Guru may be able to expand more yes.

Would you let us know the outcome please.

Re: Galaxy S5 Wi-fi keeps dropping out

MarkPainter — Sat, 07 Feb 2015 09:53:08 GMT

Frustratingly my daughter was an o2 Guru until two months ago when she left for maternity leave.

Re: Galaxy S5 Wi-fi keeps dropping out

Cleoriff — Sat, 07 Feb 2015 10:08:22 GMT

Ok...One thing to try (credit to @MI5 ) Is to untick the Smart network switch in the Wifi settings menu.

If this works.. then fine...if not, then you will have to wait for MI5 himself

Re: Galaxy S5 Wi-fi keeps dropping out

MarkPainter — Sat, 07 Feb 2015 10:13:19 GMT

Oh dear, oh dear oh dear... I am now HUGELY embarrassed!

I was trying various options when I noticed that the WiFi remained solid if I turned off Mobile Data.

One "lightbulb moment" later, I checked the settings and found the useless "Smart Data" switch was turned on.

Now all is sweetness and light and is working perfectly again.

Sorry to have wasted part of yoru Saturday morning...

But at least we now know what it is

Re: Galaxy S5 Wi-fi keeps dropping out

MarkPainter — Sat, 07 Feb 2015 10:12:41 GMT

Snap! Great minds think alike! Thanks Cleoriff

Re: Galaxy S5 Wi-fi keeps dropping out

Cleoriff — Sat, 07 Feb 2015 10:22:03 GMT

@MarkPainter wrote:
Snap! Great minds think alike! Thanks Cleoriff

See ...even when @MI5 isn't here he can still sort out a problem

(It must be the 'power of Android)....:smileywink:

EDIT: Lets hope the original poster @Anonymous comes back to see if this works for him...

Re: Galaxy S5 Wi-fi keeps dropping out

Sammy_boy — Sat, 07 Feb 2015 11:24:23 GMT

Glad you got it sorted! One tip if you find the wifi keeps turning off is to set wifi to be always on in advanced wifi settings. It was set to turn off after a certain time if not plugged in on my note 2, noticed it was dropping to mobile data after a few minutes streaming Internet radio. Luckily found out not long after it had done this so didn't eat through my allowance!

Re: Galaxy S5 Wi-fi keeps dropping out

MI5 — Sat, 07 Feb 2015 14:13:18 GMT

Well done Cleoriff

Re: Galaxy S5 Wi-fi keeps dropping out

Cleoriff — Sat, 07 Feb 2015 14:17:00 GMT

@MI5 wrote:
Well done Cleoriff

If only........Thanks to you @MI5 (I must make sure I remember this one)

Re: Galaxy S5 Wi-fi keeps dropping out

MarkPainter — Sat, 07 Feb 2015 15:46:25 GMT

At the risk of boring everyone with my saga, the phone has decided to update again this afternoon.... Fingers crossed....!

Re: Galaxy S5 Wi-fi keeps dropping out

Cleoriff — Sat, 07 Feb 2015 15:52:45 GMT

@MarkPainter wrote:
At the risk of boring everyone with my saga, the phone has decided to update again this afternoon.... Fingers crossed....!

Well if you need him Mark @MI5 is online now so you should be ok...

Re: Galaxy S5 Wi-fi keeps dropping out

anticpated — Sat, 07 Feb 2015 19:51:36 GMT

I think what a lot of people don't realise is the Android SDK and guidelines can be badly compiled and thrown to the masses still full of bugs even with weeks of testing. Stick on Touchwiz interface and all the stuff that goes with it then something may slip through the net.

My Galaxy S2 would reset my ringtone whenever I muted my handset which was strange because even with all the updates the problem never went away.