topic Re: 02 Wont fix LG Even Though Its Their Fault in Android

02 Wont fix LG Even Though Its Their Fault

Anonymous — Thu, 05 Feb 2015 10:57:46 GMT

I have had this phone for around 1 year and it has never really been right

It rejects the sim card and also cuts signal

Took it into the local 02 shop in the trafford centre and they stated it was a common problem with this phone and they have now stop supply it (unless requested) due to it being a bad phone

This morning got an email stating they wont fix it as it is not covered with the warranty

This phone cost £500 and I am paying over £45 a month,

I have been a loyal o2 customer for over 7 years

I have been trying to call the number all morning to see why it is not covered by the warranty and no one is answering

Well o2 I think my 7 years loyalty is now over, I am going ot lok at going with someone else

Thnaks for nothing

Re: 02 Wont fix LG Even Though Its Their Fault

Bambino — Thu, 05 Feb 2015 11:05:16 GMT

Try contacting LG directly. You might have better luck.

Re: 02 Wont fix LG Even Though Its Their Fault

viridis — Thu, 05 Feb 2015 11:05:29 GMT

I would strongly suggest going to lg direct for this.

Advise them of the situation with O2 and see how they advise in regards to its known fault.

Re: 02 Wont fix LG Even Though Its Their Fault

Anonymous — Thu, 05 Feb 2015 11:06:47 GMT

What are they saying is wrong with it to why it's not covered ?

It can be sometimes a long call to get through to customer services. Persevere.

Ask for an engineers report.

You could try going through the manufacturers uk support site to see if they will help you.

Re: 02 Wont fix LG Even Though Its Their Fault

Anonymous — Thu, 05 Feb 2015 11:12:53 GMT

Thank you for your replies

I think that might be the best option

I am really dissapointed

The email simply stated

"Sorry, but the problem with your phone isn't covered by the warranty. But we'll give you a repair quote. Just call the shop on 0161 747 0076."

Not much to go on really and I have searched for warranty online and cannot find anything that I can look at

The phone has been really well looked after, it is my husbands phone and he barely uses it, plays games and sends the odd text message

It is so annoying

Re: 02 Wont fix LG Even Though Its Their Fault

Bambino — Thu, 05 Feb 2015 11:16:02 GMT

I'm sure it's extremely annoying. Had you come here sooner we would have told you to go to the manufacturer ages ago. You might have saved yourself some aggravation. Good luck anyway.

Re: 02 Wont fix LG Even Though Its Their Fault

Anonymous — Thu, 05 Feb 2015 11:16:27 GMT

I hope Lg Uk Support can help you.

Would you let us know how get on.

Re: 02 Wont fix LG Even Though Its Their Fault

Cleoriff — Thu, 05 Feb 2015 11:18:59 GMT

Hi @Anonymous

Is this the same phone that was blocked back in September. I think it was stolen and you got it replaced?

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Activing-My-Sim-is-taking-forever/m-p/769007#M77552

Re: 02 Wont fix LG Even Though Its Their Fault

Anonymous — Thu, 05 Feb 2015 11:21:40 GMT

Hello

No that was my phone, I got that one sorted and got a replacement

This is my husbands phone

Re: 02 Wont fix LG Even Though Its Their Fault

Anonymous — Thu, 05 Feb 2015 12:01:05 GMT

No luck with LG repair until they know why it is not covered with the warranty

Cannot find out that information until someone answers the phone at o2

Re: 02 Wont fix LG Even Though Its Their Fault

jonsie — Thu, 05 Feb 2015 12:05:00 GMT

Just ask them to return the phone and make sure it is in the same condition as you sent it. Favourite reason from Anovo is water damge. Send it off to LG and let them look at it.

Re: 02 Wont fix LG Even Though Its Their Fault

MI5 — Thu, 05 Feb 2015 12:14:20 GMT

It is well documented that they make up fictitious faults to circumvent warranty and force customers into paying for repairs.

Re: 02 Wont fix LG Even Though Its Their Fault

Anonymous — Thu, 05 Feb 2015 12:38:19 GMT

Thanks for your replies

We have emailed them and asked them for the engineer report and stated we cannot get through

This is silly

I am cancelling our contract with o2 as soon as I get the phone sorted out

Terrible customer service when you cannot even get through to them

Re: 02 Wont fix LG Even Though Its Their Fault

Anonymous — Thu, 05 Feb 2015 13:34:41 GMT

Unfortunately @Anonymous this is far from an isolated incident, and I very much doubt the situation will improve in the short term, with the very real prospect of O2 being taken over, and the associated risk of redundancies etc.

Could the last person to leave O2 please turn out the light....

Re: 02 Wont fix LG Even Though Its Their Fault

cyrillicguy — Thu, 05 Feb 2015 14:45:23 GMT

@Anonymous wrote:
Unfortunately @Anonymous this is far from an isolated incident, and I very much doubt the situation will improve in the short term, with the very real prospect of O2 being taken over, and the associated risk of redundancies etc.

Could the last person to leave O2 please turn out the light....

Almost makes you believe that there's a secret plot in order to make you purchase a phone insurance I mean, the insurance (in theory anyway) covers you pretty much from any type of loss/damage, your fault or not. Meanwhile, getting your phone repaired under the warranty is almost always resulting in "sorry sir/madam, but the fault has developed due to the water damage/you dancing on the phone/the alien invasion, and the warranty does not cover that".

Or is it the similar pattern with making a phone insurance claim as well?

Re: 02 Wont fix LG Even Though Its Their Fault

jonsie — Thu, 05 Feb 2015 14:47:40 GMT

@cyrillicguy wrote:
@Anonymous wrote:
Unfortunately @Anonymous this is far from an isolated incident, and I very much doubt the situation will improve in the short term, with the very real prospect of O2 being taken over, and the associated risk of redundancies etc.

Could the last person to leave O2 please turn out the light....
Almost makes you believe that there's a secret plot in order to make you purchase a phone insurance I mean, the insurance (in theory anyway) covers you pretty much from any type of loss/damage, your fault or not. Meanwhile, getting your phone repaired under the warranty is almost always resulting in "sorry sir/madam, but the fault has developed due to the water damage/you dancing on the phone/the alien invasion, and the warranty does not cover that".

Or is it the similar pattern with making a phone insurance claim as well?

If there is the slightest way out of paying a genuine claim no doubt the insurance company will find it....

Re: 02 Wont fix LG Even Though Its Their Fault

cyrillicguy — Thu, 05 Feb 2015 14:52:23 GMT

@jonsie wrote:
@cyrillicguy wrote:
@Anonymous wrote:
Unfortunately @Anonymous this is far from an isolated incident, and I very much doubt the situation will improve in the short term, with the very real prospect of O2 being taken over, and the associated risk of redundancies etc.

Could the last person to leave O2 please turn out the light....
Almost makes you believe that there's a secret plot in order to make you purchase a phone insurance I mean, the insurance (in theory anyway) covers you pretty much from any type of loss/damage, your fault or not. Meanwhile, getting your phone repaired under the warranty is almost always resulting in "sorry sir/madam, but the fault has developed due to the water damage/you dancing on the phone/the alien invasion, and the warranty does not cover that".

Or is it the similar pattern with making a phone insurance claim as well?
If there is the slightest way out of paying a genuine claim no doubt the insurance company will find it....

true that

Re: 02 Wont fix LG Even Though Its Their Fault

Anonymous — Mon, 09 Feb 2015 10:55:17 GMT

Are there no LG repair centres? I had a problem with my S5 camera displaying blue dead pixels. Instead of taking it to o2 to be repaired, I took it to the Samsung repair centre in Manchester and it was fixed under its warranty.

Re: 02 Wont fix LG Even Though Its Their Fault

Cleoriff — Mon, 09 Feb 2015 11:18:52 GMT

@Anonymous wrote:
Are there no LG repair centres? I had a problem with my S5 camera displaying blue dead pixels. Instead of taking it to o2 to be repaired, I took it to the Samsung repair centre in Manchester and it was fixed under its warranty.

I have just googled this for LG repairs. The drop down box does show UK cities...

http://www.lg.com/uk/support/repair-service/find-repair-provider