topic Re: Not receiving texts abroad in Android

Not receiving texts abroad

Anonymous — Thu, 29 Jan 2015 07:05:03 GMT

Morning everyone, I am currently working in sierra Leone for a couple of months and everything had been fine until Saturday. I was receiving texts from everyone, however, since Saturday I have not been able to receive texts from my partner. I can text her but not get any back from her. She has even shown me the screen to show how many she has sent to me so I know they have gone and also they have been deducted from her monthly allowance. I can receive texts from other people just not her. I wonder if anyone can help please!!!!

Re: Not receiving texts abroad

Anonymous — Thu, 29 Jan 2015 07:10:19 GMT

Check that the mobile number has not been accidentally blocked in the phones settings.

Some phones have a setting for blocking texts and a seperate block for calls.

If not blocked then try turning off the phones to refresh the connection to the network and try removing the SIM card and wiping it down.

Checking a networks service status can help too to see if it's having any issues.

Re: Not receiving texts abroad

jonsie — Thu, 29 Jan 2015 08:13:36 GMT

Definitely check your message settings, in particular the reject or blocked list.

Re: Not receiving texts abroad

Anonymous — Thu, 29 Jan 2015 08:46:15 GMT

Thank you for your comments, no numbers are blocked and have done the removing of sim card and re starting. Just frustrating as it was working fine until Saturday and like I said I get texts from other people. Maybe it's her end.

Re: Not receiving texts abroad

Cleoriff — Thu, 29 Jan 2015 08:51:00 GMT

@Anonymous wrote:
Thank you for your comments, no numbers are blocked and have done the removing of sim card and re starting. Just frustrating as it was working fine until Saturday and like I said I get texts from other people. Maybe it's her end.

You are probably right. It could be a network issue her end...?

Is there any way she could check the network status...might give an indication...?

Re: Not receiving texts abroad

jonsie — Thu, 29 Jan 2015 08:50:41 GMT

Is it possible you can try a different network manually? Even forcing it onto another carrier and then reelection the present provider can kick start messaging again.

Re: Not receiving texts abroad

Anonymous — Thu, 29 Jan 2015 09:50:41 GMT

You're welcome for the advice.

As part of my initial advice I did say it could be the Networks Service Status. Have you managed to check that out yet ?

Re: Not receiving texts abroad

Anonymous — Thu, 29 Jan 2015 10:06:31 GMT

I'm not sure how I can check the network service for the network I'm using Africell. I have just received texts from my dad so I think it must be my partners phone. I have unregistered and re registered with the networks and still no luck. I will ask my partner to check with her provider 3 to see if they can check her phone. Thank you

Re: Not receiving texts abroad

MI5 — Thu, 29 Jan 2015 10:33:23 GMT

It's sounding more likely a problem with the Three network......

Re: Not receiving texts abroad

MI5 — Thu, 29 Jan 2015 10:34:19 GMT

Their network status check page is here http://www.three.co.uk/support/network_and_coverage

Re: Not receiving texts abroad

Anonymous — Sat, 31 Jan 2015 20:48:30 GMT

Thanks for all the comments, still no luck unfortunately. My partner spoke to 3 and they seem to thst it is a problem my end. Cant find any numbers in the blocked lists, have reset the network, tried ny sim card in different phone. The last info I got from the online guro says for us to both delete each others number and all previous messages and then for me to message her. We shall see!!!!!

Re: Not receiving texts abroad

Anonymous — Sat, 31 Jan 2015 20:51:58 GMT

It may be worth speaking to customer services by telephone , not live chat ,to have your accounts checked / reset.

Re: Not receiving texts abroad

MI5 — Sat, 31 Jan 2015 20:53:49 GMT

As you are receiving from other people and if you are sure you haven't accidentally blocked her number, it HAS to be her phone/network that is the problem.
Nothing else is logical in this situation

Re: Not receiving texts abroad

Anonymous — Wed, 04 Feb 2015 13:32:36 GMT

Hi @cole-10! Any updates on this? Let us know if you found a solution as it may help others in the same situation....