topic Re: Problem with Galaxy S5 after updating to 5.0 in Android

Problem with Galaxy S5 after updating to 5.0

Grilo — Sun, 25 Jan 2015 10:15:11 GMT

Hi,

I have an unbranded (BTU) Samsung S5 bought last November at the Carphone Warehouse.

Recently updated from 4.4.2 to 5.0 via Kies and everything seemed to go smooth without ant problems. Once completed, I done the hard reset and reinstalled everything again. The phone runs fine with nothing to report other than when I come to the end of the day and switch it off and leave it on charge during the night. The next morning when I try to switch it back on I get a recovery mode screen and to get rid of it I have to long press the power button until it finally returns to the normal Samsung starting up screen and then is fine.

Attached is a picture of what I'm getting in the hope that someone here can throw some light on the matter.

Thanks in advance.

Re: Problem with Galaxy S5 after updating to 5.0

Anonymous — Sun, 25 Jan 2015 09:51:41 GMT

I can't see the attached picture I'm afraid !

The most knowledgeable member for android phones is @MI5 so I'm sure he'll be along to help.

Re: Problem with Galaxy S5 after updating to 5.0

Grilo — Sun, 25 Jan 2015 10:15:52 GMT

Sorry! A bit of a **bleep**, I am! Forgot to attach it!

Re: Problem with Galaxy S5 after updating to 5.0

Anonymous — Sun, 25 Jan 2015 10:18:44 GMT

Not to worry , just thought I'd mention it.

Hang tight until you get a reply now.

Best of luck.

Re: Problem with Galaxy S5 after updating to 5.0

Cleoriff — Sun, 25 Jan 2015 10:25:12 GMT

I doubt @MI5 will be about till later. Probably @jonsie could help if he comes online..... Either way some Android expert will pop in here at some point today.

Re: Problem with Galaxy S5 after updating to 5.0

Grilo — Sun, 25 Jan 2015 10:41:53 GMT

Thanks for all the replies so far. I'm in no rush as I have lived with it for some time and am able to still use the phone. It's just annoying not knowing what the problem is. I have a funny feeling that it coud be related to the memory card but won't touch it until I get a reply from one of the experts here on the forum.

Re: Problem with Galaxy S5 after updating to 5.0

Anonymous — Sun, 25 Jan 2015 10:44:10 GMT

@Grilo wrote:
Thanks for all the replies so far. I'm in no rush as I have lived with it for some time and am able to still use the phone. It's just annoying not knowing what the problem is. I have a funny feeling that it coud be related to the memory card but won't touch it until I get a reply from one of the experts here on the forum.

A sound decision.

Re: Problem with Galaxy S5 after updating to 5.0

Anonymous — Sun, 25 Jan 2015 10:49:17 GMT

hi @Grilo ,

Have you tried this?

http://www.samsung.com/uk/support/remoteservice/#rs_tab03

Re: Problem with Galaxy S5 after updating to 5.0

viridis — Sun, 25 Jan 2015 11:01:05 GMT

@Grilo was it rooted before you updated?

Re: Problem with Galaxy S5 after updating to 5.0

Anonymous — Sun, 25 Jan 2015 11:03:17 GMT

In the short term, why turn the device off overnight? I put mine on silent and charge it when necessary.

Re: Problem with Galaxy S5 after updating to 5.0

Grilo — Sun, 25 Jan 2015 12:15:32 GMT

No, the phone is not rooted and if it's got an on and off button, why not turn it off? It's a personal thing, I guess!

Re: Problem with Galaxy S5 after updating to 5.0

Anonymous — Sun, 25 Jan 2015 12:18:16 GMT

Was only trying to offer a temporary solution until it is resolved for you.

Sorry if you felt it was not helpful.

Re: Problem with Galaxy S5 after updating to 5.0

viridis — Sun, 25 Jan 2015 12:29:42 GMT

Personally I would try doing a repair install via kies to make sure everything went on ok in the last update.
Back everything important up first.

Re: Problem with Galaxy S5 after updating to 5.0

Grilo — Sun, 25 Jan 2015 12:32:19 GMT

I know you were but I have this belief that if I switch it off when not needed, it will extend it's life and also clear all the rubbish that's left in it's memory. Sorry if I appeared rude but didn't mean to in any way. Thanks.

Re: Problem with Galaxy S5 after updating to 5.0

Anonymous — Sun, 25 Jan 2015 12:44:08 GMT

Not at all. We are all trying to help each other and I didn't want my suggestion to come across as flippant.

Just thought it might help until you get a fix. 😀

Re: Problem with Galaxy S5 after updating to 5.0

MI5 — Sun, 25 Jan 2015 13:14:31 GMT

Off top of my head the only way this would happen is if you are accidentally catching the vol up button when you are pressing the power button.
Is the phone in a tight case which might be pushing on the vol button ?
Try very carefully turning it on and see if it still does it....?

Re: Problem with Galaxy S5 after updating to 5.0

viridis — Sun, 25 Jan 2015 13:31:49 GMT

@MI5 is it normal to show "system status: custom"?
I thought it would show "official" on unrooted official roms.

Re: Problem with Galaxy S5 after updating to 5.0

Anonymous — Sun, 25 Jan 2015 13:33:08 GMT

Samsung use "official". You are correct @viridis

Re: Problem with Galaxy S5 after updating to 5.0

MI5 — Sun, 25 Jan 2015 13:33:54 GMT

It can't have been rooted or Knox would show 0x1.
That "custom" is worrying though as it should show "official".

Re: Problem with Galaxy S5 after updating to 5.0

Grilo — Sun, 25 Jan 2015 13:39:46 GMT

Hi MI5,

The phone is used in a original flip case or without any at all and it has happened always since the update. I'm thinking about taking it to Samsung service centre to see if they can help.

Thanks for your help and advice.