topic Re: Lied to in store? in Android

Lied to in store?

Anonymous — Sun, 18 Jan 2015 11:34:34 GMT

Hi there, employees at my company receive a 30% discount. That's the only reason I came to 02. The guy in store said he had applied it 'manually' because there was a problem with findining the company's name. I called on Friday and was told its not been done. I'm really annoyed. Why lie about it? What's the complaints process?

Re: Lied to in store?

gemz4the1 — Sun, 18 Jan 2015 11:51:13 GMT

Hello @Anonymous and welcome to the community.

I am sorry that you are having trouble setting up your employee discount.

I believe there are 2 issues here. Firstly your discount was not applied and secondly you believe that you were lied to.

With regards to the discount not being applied, I remember a similar thread regarding O2 discount not long ago and @MI5 was able to give the OP a link regarding discount (I am unable to find the link sorry).

With regards to you being unhappy and feeling that you were lied to, you can raise a complaint with O2 by following this link: http://www.o2.co.uk/how-to-complain/complain

Re: Lied to in store?

Anonymous — Sun, 18 Jan 2015 11:52:55 GMT

Hi @Anonymous

You can have the discount applied manually like the store said. The discount only gets applied from the second bill. How many bills have you had produced?

Re: Lied to in store?

Cleoriff — Sun, 18 Jan 2015 12:05:02 GMT

Hi These links may be helpful

http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes/m-p/834442#U834442

https://o2open.co.uk/O2Open/servlets/SignUp

These discounts are to be applied within 30 days of starting contract...so if you aren't getting it as expected you really need to speak to O2 CS..

Re: Lied to in store?

Anonymous — Sun, 18 Jan 2015 12:53:22 GMT

Thanks all. Very helpful online chat. Its now been applied. The complaints been forwarded on to someone. Not sure why that couldn't have been done when I called, but hey 😉

Re: Lied to in store?

gemz4the1 — Sun, 18 Jan 2015 12:56:03 GMT

I'm glad it is now sorted for you @Anonymous

Re: Lied to in store?

Cleoriff — Sun, 18 Jan 2015 13:00:06 GMT

@Anonymous wrote:
Thanks all. Very helpful online chat. Its now been applied. The complaints been forwarded on to someone. Not sure why that couldn't have been done when I called, but hey 😉

Good to hear. Online chat did well..:smileywink:

Just make sure you check and make sure via your next bill that you are receiving this discount ...

Re: Lied to in store?

gemz4the1 — Sun, 18 Jan 2015 13:03:48 GMT

It is good to hear that LiveChat has helped you on this occasion as there are many negative stories on here about LiveChat

Re: Lied to in store?

jonsie — Sun, 18 Jan 2015 13:05:40 GMT

Fingers crossed for you. Did you get a transcript of the chat?

Re: Lied to in store?

MI5 — Sun, 18 Jan 2015 13:07:47 GMT

You should also receive a text confirmation if it was done successfully.

Re: Lied to in store?

Anonymous — Sun, 18 Jan 2015 13:08:20 GMT

They said they'd email me after the chat to confirm. Nothing yet... Do you think I should have gone back to the store after finding? Don't really want any confrontation but at the same time I'm not confident it will get passed on to the right person. If they're selling a consumer credit agreement on the back of a discount then they need to be accurate. I'd I left it until my second bill it would have been too late...

Re: Lied to in store?

MI5 — Sun, 18 Jan 2015 13:09:51 GMT

Actually you only get the discount applied to the airtime, not the credit agreement.

Re: Lied to in store?

jonsie — Sun, 18 Jan 2015 13:10:28 GMT

Personally I would get the code online and text it to make sure....

Re: Lied to in store?

Anonymous — Sun, 18 Jan 2015 13:11:03 GMT

Hmm... No text or email. Didn't keep a transcript either 😒

Re: Lied to in store?

jonsie — Sun, 18 Jan 2015 13:12:06 GMT

Just 30% off the airtime, the credit agreement is totally separate.

Re: Lied to in store?

jonsie — Sun, 18 Jan 2015 13:28:07 GMT

I would get the code yourself, easy enough for peace of mind whilst still within the first month....

Re: Lied to in store?

Anonymous — Sun, 18 Jan 2015 14:05:59 GMT

What code do I need? Sorry I'm new to all this!

Re: Lied to in store?

MI5 — Sun, 18 Jan 2015 14:10:03 GMT

It's all on the link mate http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes/m-p/834442#U834442

Re: Lied to in store?

Anonymous — Sun, 18 Jan 2015 15:05:30 GMT

Am I the only one that noticed that the second bill has not been issued?! It can take up to 28 days for the discount to be applied.

There is no way of telling for sure if it will be added or not until the second bill comes out...

And there's no proof the store advisor didn't do it...they can do it "manually" by sending the request to back office.

If you want to know if the change by webchat has been done go to Allowances in My O2 and check.

Re: Lied to in store?

Cleoriff — Sun, 18 Jan 2015 15:14:18 GMT

I did notice actually @Anonymous but only in post 11 where the op first mentioned it.

By then they had already said live chat had applied it (again seemingly) so I wasn't going to add anything else...:smileywink:

Thanks for the added info though....good to know...