topic Re: Vertical Coloured Lines on my HTC M8 in Android

Vertical Coloured Lines on my HTC M8

Anonymous — Sat, 17 Jan 2015 13:55:29 GMT

Hi all

as suggested by the title, I am having some issues with my HTC M8.

The other day, I switched off my phone to go into a meeting (for security reasons) and at the end of the meeting, I switched it back on to be presented with a screen of coloured vertical lines. The phone itself is still working, accepting calls, texts and responding to touch.

Unfortunately I can't see anything beyond the lines, but when I swipe the screen, the colours change to indicate I am on another page.

I have tried to do a hard reset but I must have the fastboot enabled as even with a good bit of guesswork, I can't get it reset.

Just wondered whether anyone has had this issue and if so, how have you resolved it.

Thanks in advance for your help.

Doug

Re: Vertical Coloured Lines on my HTC M8

Anonymous — Sat, 17 Jan 2015 13:56:04 GMT

have you dropped it recently?

Re: Vertical Coloured Lines on my HTC M8

Anonymous — Sat, 17 Jan 2015 13:56:29 GMT

This sounds like a screen fault which needs a full repair. How long have you had the handset?

If less than 14 days then return it under the o2 contract terms and get it swapped.
If over 14 days but still in warranty then we recommend you return it to the manufacturer for repair as they know their handsets best. We don't recommend o2 repairs generally.

We would recommend you take pictures of your phone before you send it, wrap it well such as in bubble wrap or similar. It does mean you may be without a handset for a couple of weeks. Do you have a spare you can use in the meantime?

Re: Vertical Coloured Lines on my HTC M8

viridis — Sat, 17 Jan 2015 13:56:33 GMT

Gpu/ connection failure, either software or hardware. The fix is either a factory reset (software) or a handset fix/ replacement by HTC or o2.

Re: Vertical Coloured Lines on my HTC M8

viridis — Sat, 17 Jan 2015 13:57:34 GMT

As Piperdog123 said lol

Re: Vertical Coloured Lines on my HTC M8

Anonymous — Sat, 17 Jan 2015 14:00:01 GMT

Hi, thanks for the reply.

I have dropped it previously, but no, not recently. It does have a robust cover on it. I asked in the shop..had to get a sim cradle for spare phone, and the guy in the shop said he had only ever seen it on a phone that has had pressure applied, but that isn't consistent with the phone that day either.

Are they symptoms normally the result of a dropped phone?

Doug

Re: Vertical Coloured Lines on my HTC M8

Anonymous — Sat, 17 Jan 2015 14:00:39 GMT

is this what is happening? if so looks like you are not alone...

http://www.htcdesireforum.com/htc-desire-troubleshooting/vertical-lines-on-display-screen/

Re: Vertical Coloured Lines on my HTC M8

Anonymous — Sat, 17 Jan 2015 14:01:51 GMT

Thanks for the replies everyone...sounds like its goosed.

I have booked it in to o2 for a check/repair under warranty, handset is 9 months old.

Would it be better to return to HTC?

Doug

Re: Vertical Coloured Lines on my HTC M8

Anonymous — Sat, 17 Jan 2015 14:03:08 GMT

Yes it would be better to return it to the manufacturer. O2 repairs sadly don't have a great reputation.

But of course the choice is yours.

Re: Vertical Coloured Lines on my HTC M8

Anonymous — Sat, 17 Jan 2015 14:03:38 GMT

Thanks Rosadosc, but its the full screen.

Re: Vertical Coloured Lines on my HTC M8

Anonymous — Sat, 17 Jan 2015 14:04:32 GMT

One thing o2 repairs are very good at is blaming any fault on water damage. That comes up on here time and time again. Even if the phone is in the bathroom whilst you have a bath / shower the steam may get in. Or if you walk along in the rain.

Re: Vertical Coloured Lines on my HTC M8

Anonymous — Sat, 17 Jan 2015 14:11:24 GMT

This is my problem

https://www.youtube.com/watch?v=IKsXnpU-EB8

Re: Vertical Coloured Lines on my HTC M8

Anonymous — Sat, 17 Jan 2015 14:25:27 GMT

Can't view the video. You tube days it is "private"

Re: Vertical Coloured Lines on my HTC M8

Anonymous — Sat, 17 Jan 2015 14:28:10 GMT

If it didn't fall recently it will not be connected (not impossible of course but very,very unlikely) .

When it's due to a fall it happens almost straight away or in the next few hours.

Like the boys said it looks software related, so I'm afraid it needs repairing....

As for Anovo they don't repair this kind of fault if it involves replacing any components, they will send it to HTC anyway.

Re: Vertical Coloured Lines on my HTC M8

viridis — Sat, 17 Jan 2015 15:15:38 GMT

Might as well cut out the middle man and go direct to HTC, I would.

Re: Vertical Coloured Lines on my HTC M8

MI5 — Sat, 17 Jan 2015 21:03:21 GMT

HTC use Anovo too.

Re: Vertical Coloured Lines on my HTC M8

viridis — Sun, 18 Jan 2015 01:05:50 GMT

WE'RE ALL DOOMED!!!