topic Re: Sony Xperia Z3 Compact - WIFI Issues in Android

Sony Xperia Z3 Compact - WIFI Issues

Anonymous — Mon, 05 Jan 2015 14:43:58 GMT

Hi all, I purchased the above phone end of september 2014, about 3-4 weeks later i started having problems with wifi not automatically connecting once returning home from school runs or work. I spoke to O2 and they suggested it was a router problem as the only way i could reconnect wifi on phone was to reset the router. (my husband got the same make of phone on the same day and has had no problems at all with his) My phone was sent for repair in December but come back with having a software reflash done and no fault. It still continues to do it, I have to reset router every 1-2 days. We have computer,laptop,kindles,ipad and hubbys phone connected to wifi and no problems, I have tried a hard reset.

Anyone else had this problem and managed to resolve it?

thanks Cathy x

Re: Sony Xperia Z3 Compact - WIFI Issues

viridis — Mon, 05 Jan 2015 14:48:22 GMT

Do you have stamina mode on?

Re: Sony Xperia Z3 Compact - WIFI Issues

Anonymous — Mon, 05 Jan 2015 14:50:13 GMT

No stamina mode is off.

When phone tries connecting it says ' obtaining ip address, saved and secured to WPA/WPA2 then connected, but then drops back to obtaining ip again

Re: Sony Xperia Z3 Compact - WIFI Issues

viridis — Mon, 05 Jan 2015 14:51:44 GMT

So it momentarily connects then immediately drops out?

Re: Sony Xperia Z3 Compact - WIFI Issues

Anonymous — Mon, 05 Jan 2015 14:52:50 GMT

Yes will connect automatically if i reset router, it will connect fine in and out of the house for between 1-2 days then i will arrive home one day and it won't connect so have to reboot router again.

Re: Sony Xperia Z3 Compact - WIFI Issues

Anonymous — Mon, 05 Jan 2015 14:53:17 GMT

Have you thought about approaching the manufacturer on their uk support website for assistance / repair if you used O2 repairs last time.

Re: Sony Xperia Z3 Compact - WIFI Issues

viridis — Mon, 05 Jan 2015 14:53:28 GMT

When you reset the router does it work as normal for a while then need resetting again?
What router do you have?

Re: Sony Xperia Z3 Compact - WIFI Issues

MI5 — Mon, 05 Jan 2015 14:56:36 GMT

Long press on your router name in the phones wifi settings and select "forget this network" from the pop up.
Then scan and reconnect, entering your password again and try if that helps.

Re: Sony Xperia Z3 Compact - WIFI Issues

Anonymous — Mon, 05 Jan 2015 15:27:30 GMT

Does the phone connect to other sources of WiFi such as MacDonald's ?

Re: Sony Xperia Z3 Compact - WIFI Issues

Anonymous — Mon, 05 Jan 2015 16:23:44 GMT

may chance o2 repair again this time if not i will take it up with sony, thanks

Re: Sony Xperia Z3 Compact - WIFI Issues

Anonymous — Mon, 05 Jan 2015 16:24:20 GMT

yes that is correct, phone fine once reset router, it is BT infinity

Re: Sony Xperia Z3 Compact - WIFI Issues

Anonymous — Mon, 05 Jan 2015 16:25:48 GMT

Hello benjollie

Of course it's your handset thus your personal choice who to use.

It's just that we typically suggest using the manufacturer support services as they know their hardware and software better.

Re: Sony Xperia Z3 Compact - WIFI Issues

Anonymous — Mon, 05 Jan 2015 16:26:13 GMT

Already tried forgetting network and re entering password and i just get the loop of messages and won't connect unless physically hitting reset on router, then it connects fine.

Re: Sony Xperia Z3 Compact - WIFI Issues

Anonymous — Mon, 05 Jan 2015 16:27:12 GMT

I haven't tried mcdonalds or anywhere like that. it remembers and connects to friends and family homes and even the O2 network when i was in store

Re: Sony Xperia Z3 Compact - WIFI Issues

Anonymous — Mon, 05 Jan 2015 16:28:55 GMT

@Anonymous wrote:
yes that is correct, phone fine once reset router, it is BT infinity

My iPad once had the same issue with my Bt Home hub 4 so I logged into the hubs wifi settings and changed channel frequency ,and turned smart switch on so it auto searches for the best wifi channel. That resolved this for me personally.

Re: Sony Xperia Z3 Compact - WIFI Issues

Anonymous — Mon, 05 Jan 2015 16:30:32 GMT

@Anonymous wrote:
I haven't tried mcdonalds or anywhere like that. it remembers and connects to friends and family homes and even the O2 network when i was in store

Thank you for your reply.

I just wanted to rule rule out that as a process of elimination.

Re: Sony Xperia Z3 Compact - WIFI Issues

MI5 — Mon, 05 Jan 2015 16:37:02 GMT

It sounds like a security issue - I don't think sending it for repair will help tbh as it may not be actually "faulty".
Can you set a different security protocol on your router and try that?

Re: Sony Xperia Z3 Compact - WIFI Issues

viridis — Mon, 05 Jan 2015 16:45:53 GMT

Go into the infinity hub settings and make sure the 5ghz is turned on.
Also change channel to best compatibility (or equivalent)
If you have the option, rename the 5ghz SSID band as they are both identically named and can cause problems as standard.
On your phone, go into wifi selection screen and click on the 3 dots, select advanced and turn on "auto ip support"
Turn off wifi optimisation.
Go back and long press your wifi network,
And click modify
Click on advanced
Go down to ip settings and make sure DHCP is set.