topic Re: sms message wont send to australia in Android

sms message wont send to australia

Anonymous — Mon, 29 Dec 2014 21:22:11 GMT

Hi, basically I cant send sms messages to my friend in aus. When I send it instantly says the message 'could not send' same also when I reply to a message.

I have only been with o2 for a few weeks and an using an xperia Z1 compact.

any help would be apprecited, syspect I am doing somthing stupid!!

Re: sms message wont send to australia

MI5 — Mon, 29 Dec 2014 21:27:37 GMT

Is your friend using a UK phone number or an Australian one?

Re: sms message wont send to australia

Anonymous — Mon, 29 Dec 2014 21:45:13 GMT

This may not be the case but ensure neither of you have added one another to any blocked list.

Ask your friend to check their home network by contacting them via email , what's app etc.

Re: sms message wont send to australia

Anonymous — Mon, 29 Dec 2014 21:50:58 GMT

Thanks for the responses.
Phone number is an aus one.
like I say I have only just got this new mobile. Previously i was with virgin using an htc desire x.
I am guessing there I a setting for sms abroad.

also I have the correct number with 0061 code

thanks kinny

Re: sms message wont send to australia

Anonymous — Mon, 29 Dec 2014 21:52:52 GMT

Are you able to try your sim in another phone as a process of elimination ?

Re: sms message wont send to australia

Beenherebefore — Mon, 29 Dec 2014 21:53:44 GMT

Try using +61 instead of 0061

Re: sms message wont send to australia

Anonymous — Mon, 29 Dec 2014 21:54:50 GMT

Hi @Anonymous

This may sound silly, but is it possible that your SMS is greater than the allowed number of characters and has been converted to a MMS, which needs Mobile data enabled.

Sorry if that is "teaching granny how to suck eggs".

Re: sms message wont send to australia

Cleoriff — Mon, 29 Dec 2014 22:03:00 GMT

Another query from me. Are you sending this text to your friend via a number stored in your contact list?

I travel to Spain a lot and find if I manually input the phone number I have problems sending....whereas the text goes through immediately if I access the same person using the number which is stored to contacts

Re: sms message wont send to australia

MI5 — Mon, 29 Dec 2014 22:03:04 GMT

Have you got international use enabled on your account?
Worth checking with CS http://www.o2.co.uk/contactus

Re: sms message wont send to australia

Anonymous — Mon, 29 Dec 2014 22:04:26 GMT

Thanks to all for the replies.
Just tried + instead of 00, no joy.
also I am a person of few words usually, so I dont use too many charctors.

Think I will go back to Carphonewarehouse and get some advice.

Re: sms message wont send to australia

Anonymous — Mon, 29 Dec 2014 22:11:20 GMT

Might sound a silly idea but. .....

What if your friend texted you and you clicked on reply, would that work? (It would eliminate unsung the wrong number format).

Re: sms message wont send to australia

Cleoriff — Mon, 29 Dec 2014 22:30:24 GMT

@Anonymous wrote:
Might sound a silly idea but. .....

What if your friend texted you and you clicked on reply, would that work? (It would eliminate unsung the wrong number format).

All supposing the Op can get hold of the friend in Oz Nick...as they can't use their phone obviously

Sorry... I know there is email etc....but couldn't resist going 'slightly' off topic.....

Re: sms message wont send to australia

Anonymous — Mon, 29 Dec 2014 22:33:41 GMT

Very true @Cleoriff
Was just trying to give another route to try out

Re: sms message wont send to australia

MI5 — Mon, 29 Dec 2014 22:34:30 GMT

Quote from OP in first post:
"same also when I reply to a message."

Re: sms message wont send to australia

Anonymous — Mon, 29 Dec 2014 22:35:53 GMT

Hi,

yes I have tried to reply to a message, same response from mobile.
The failure message comes quickly so it makes me think it is a setting either on the phone or with o2.

Re: sms message wont send to australia

Cleoriff — Mon, 29 Dec 2014 22:36:26 GMT

@MI5 wrote:
Quote from OP in first post:
"same also when I reply to a message."

Note to all....READ the post properly...(oh yeah and that means me)

Re: sms message wont send to australia

MI5 — Mon, 29 Dec 2014 22:37:47 GMT

@Anonymous wrote:
Hi,

yes I have tried to reply to a message, same response from mobile.
The failure message comes quickly so it makes me think it is a setting either on the phone or with o2.

Have you checked with CS if International use is enabled?

Re: sms message wont send to australia

Anonymous — Mon, 29 Dec 2014 22:41:38 GMT

Yeah does help to read the lot but on the mobile site. ....... trying to help lol

Re: sms message wont send to australia

Anonymous — Mon, 29 Dec 2014 22:41:58 GMT

Have you checked that your friend can receive any text messages, (from local numbers), on his line?

I have experienced problems with various operators in various countries sending and receiving sms.

I can confirm that sometimes using + or 00 can make a difference to success or failiure.

Some funky handsets add odd characters too, which might not be accepted by the foreign network. I had a 3G desk phone that did this, and it was a nightmare to deduce what was happening.

Re: sms message wont send to australia

Anonymous — Mon, 29 Dec 2014 22:44:49 GMT

I might also add that if it was the foreign network rejecting it, there is a good chance you would never know, (and possibly be billed for it as normal).

Worth calling CS and asking, because the network does have all sorts of diagnostic information about text message delivery that they can look at to diagnose the problem.