topic Re: Note 4 keeps dropping calls in Android

Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 21:51:02 GMT

Decided to upgrade my Note 2 to a Note 4 on Christmas Eve... All looked good until I started to initiate and receive calls. I get call drop outs with the signal bar never going higher than one bar. Changed the SIM but still have the issue. Anyone had this?

Daniel

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 21:52:18 GMT

Check your http://status.o2.co.uk for mast issues.

Try removing the sim and cleaning it.

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 21:53:29 GMT

To add keep in mind you have a 14 day window to swap out a handset.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=12876

Re: Note 4 keeps dropping calls

jonsie — Sat, 27 Dec 2014 21:54:35 GMT

I've had no problem with the Note 4. If the status checker is ok then if you're within the return period, call 202 and get the handset replaced.

Re: Note 4 keeps dropping calls

MI5 — Sat, 27 Dec 2014 21:57:43 GMT

Some generic signal advice here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833 but I would go with swapping the phone asap if everything else looks good.
Trying your sim in another phone will confirm it for you.

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 22:01:59 GMT

Hi there,
My husband is having similar issues. He's waicing for a new sim to.arrive. If the issue persists, he'll be contacting Samsung as he had the phone since October.

Re: Note 4 keeps dropping calls

jonsie — Sat, 27 Dec 2014 22:05:57 GMT

@Anonymous wrote:
Hi there,
My husband is having similar issues. He's waicing for a new sim to.arrive. If the issue persists, he'll be contacting Samsung as he had the phone since October.

Better Samsung than O2 thats for sure.

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 22:09:08 GMT

Interesting because my Note 3 tends to pick up 2g when 3g may be available. So given the Note 4 is flagging issues here could it be an inherent issue with hardware design?

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 22:13:02 GMT

Possibly Early days piperdog123 as I've not seen this reported before however as the op is within their 14 days they thankfully have a get out clause to swap it out.

Re: Note 4 keeps dropping calls

jonsie — Sat, 27 Dec 2014 22:13:54 GMT

Google for Note 4 problems and dropping calls doesn't feature too highly....

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 23:04:15 GMT

SIM replaced today in an O2 shop.

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 23:05:52 GMT

Yep will be going on Monday to swap

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 23:07:09 GMT

Good call will do tho they did a check on my post code and good 4G coverage in and outdoors

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 23:10:56 GMT

That is worrying as the handset must have been OK for a while then the issue we are both having.

Re: Note 4 keeps dropping calls

Cleoriff — Sat, 27 Dec 2014 23:11:40 GMT

@Anonymous wrote:
Yep will be going on Monday to swap

Best idea @Anonymous I wouldn't want to be messing around or waiting any longer. You have had the phone 3 days only so getting a new one asap is the way to go...:smileywink:

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 23:14:38 GMT

Yes and don't believe anyone who checks the online Coverage Checker and tells you good indoor and outdoor coverage. All across the country the Coverage Checker is wrong but still they won't change it.

Re: Note 4 keeps dropping calls

MI5 — Sat, 27 Dec 2014 23:17:27 GMT

Have you tried your sim in another phone?
It will prove conclusively if it is a phone or O2 signal issue....

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 23:18:41 GMT

Er you are misinformed. Other forums seem to have reports of this issue. It is annoying as I have started to personalise the phone.

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 23:19:39 GMT

Really - 😞

We'll have to look harder or maybe could you link to one ?

Re: Note 4 keeps dropping calls

Anonymous — Sat, 27 Dec 2014 23:20:32 GMT

Please let us know how you get on with exchanging the phone.