topic Re: SERVICE NOT ACTIVATED ON NETWORK in Android

SERVICE NOT ACTIVATED ON NETWORK

Anonymous — Tue, 16 Dec 2014 10:57:49 GMT

Hi I currently have a S3 mini on pay as you go. Last night my MMS messages were being sent and received fine, but today when trying to send a MMS i got a "message not sent" and a "service not activated on network" error message. I have had new settings sent by an o2 Guru today and tried turning my phone off and back on again but it is still not working!

I am confused as to why it was working fine yesterday but not now. Normal text messages are working fine as is my mobile internet.

Any idea's?

Re: SERVICE NOT ACTIVATED ON NETWORK

Anonymous — Tue, 16 Dec 2014 11:01:21 GMT

Look at http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202 and your masts http://status.o2.co.uk

It may be worth asking O2 Customer Services is 202 for Contract -> 4445 for PAYG -> http://www.o2.co.uk/contactus to re provision your account for mms

Re: SERVICE NOT ACTIVATED ON NETWORK

MI5 — Tue, 16 Dec 2014 11:02:33 GMT

Strangely, it sounds like MMS has been turned off on your account.
I suggest you call CS http://www.o2.co.uk/contactus and ask them to check.
It might be worth asking them to re-provision MMS services regardless.

Re: SERVICE NOT ACTIVATED ON NETWORK

Anonymous — Tue, 16 Dec 2014 12:29:50 GMT

Get your MMS reset by calling cs.

Would you like some more information on how to maybe send pictures cheaper?

Re: SERVICE NOT ACTIVATED ON NETWORK

Anonymous — Tue, 16 Dec 2014 19:09:05 GMT

Hi there, I'm with @MI5 on this one, it sounds like provisioning... do ring customer services but make sure not only they check ur account but more importantly the live network. Hope this helps

Re: SERVICE NOT ACTIVATED ON NETWORK

jonsie — Tue, 16 Dec 2014 19:28:55 GMT

They would have to disconnect and reconnect your mms provisioning which can take 24 hours.