topic Re: Mobile Data don't work! in Android

Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 19:31:46 GMT

I use my mobile data at work on breaks for Facebook etc, however it is not working. It says no Internet connection even though I have switched my data on and still have just under 1gb left. Why is this? Someone help?

Re: Mobile Data don't work!

MI5 — Sun, 07 Dec 2014 19:35:14 GMT

Check this help thread, otherwise you will have to give us more info to go on http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202
Also check for any local network issues here http://status.o2.co.uk/

Re: Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 19:35:25 GMT

Hi

Try looking here -> http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202

Can you not connect everywhere or just at work ?

Check your masts -> http://status.o2.co.uk

Re: Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 19:36:31 GMT

To add - Can you try your SIM card in another phone as a process of elimination?

Re: Mobile Data don't work!

MI5 — Sun, 07 Dec 2014 19:39:09 GMT

Check you're not in airplane mode too.

Re: Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 19:46:46 GMT

Please let us know how you get on.

Re: Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 19:47:03 GMT

Everywhere I can connect at home but only through wifi

Re: Mobile Data don't work!

MI5 — Sun, 07 Dec 2014 19:49:08 GMT

You need to put your apn's in as per my link above.

Re: Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 19:49:22 GMT

Ok.

What's your mast status say ?

Re: Mobile Data don't work!

MI5 — Sun, 07 Dec 2014 19:50:16 GMT

Also listed here with instructions http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20settings

Re: Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 20:03:08 GMT

Tried the link given and followed it all but still nothing. Checked airplane mode and that is off

Re: Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 20:04:32 GMT

The mast status is saying they are working on one in my area but surely this isn't the case for the past week or so

Re: Mobile Data don't work!

MI5 — Sun, 07 Dec 2014 20:05:20 GMT

Yes it could be - It can take a while to fix some problems.

Re: Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 20:07:47 GMT

@Anonymous wrote:
The mast status is saying they are working on one in my area but surely this isn't the case for the past week or so

Mast repairs / upgrades can be delayed / determined by weather , parts , engineer availability and permission to access land.

Its a a case of keep checking the mast status.

O2 have been known to give a Goodwill Gesture for prolonged downtime if you contact them.

Re: Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 20:08:59 GMT

Do you think it is worth ringing them

Re: Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 20:09:51 GMT

They don't give real time repair info out I'm afraid.

Re: Mobile Data don't work!

MI5 — Sun, 07 Dec 2014 20:15:19 GMT

No point at all - They already know there is an issue and they won't be able to tell you anymore than you can see for yourself, I'm afraid....

Re: Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 20:26:13 GMT

Ok thanks for all your help

Re: Mobile Data don't work!

Anonymous — Sun, 07 Dec 2014 20:27:16 GMT

A pleasure.

😄

Re: Mobile Data don't work!

MI5 — Sun, 07 Dec 2014 20:30:12 GMT

Hope it's fixed soon for you 😞