topic Re: free samsung case not received in Android

free samsung case not received

Anonymous — Fri, 05 Dec 2014 21:27:09 GMT

Hi,

I received my order of a Samsung Galaxy Tab S device but not the free case as advertised on the website when i purchased. I have called CS to no avail. Can anyone help. thanks

Re: free samsung case not received

viridis — Fri, 05 Dec 2014 21:43:06 GMT

You need to keep on trying customer service via telephone on 202
Live chat are always in my opinion uninformed about promotions so might not even know what you're talking about.

Re: free samsung case not received

MI5 — Fri, 05 Dec 2014 21:50:07 GMT

check the details of the promotion in case you need to redeem a code somewhere otherwise keep onto CS.

Re: free samsung case not received

Cleoriff — Fri, 05 Dec 2014 22:20:46 GMT

Yes ...as its a promotion it is possible it is coming via a completely different vendor. As said you just need to keep on to CS....

Re: free samsung case not received

Anonymous — Sat, 06 Dec 2014 09:24:33 GMT

Thanks for the response. I will keep at it. I have already called twice this morning and its same old same old!

Re: free samsung case not received

MI5 — Sat, 06 Dec 2014 09:57:34 GMT

You just need to find someone who will own the problem for you.

Re: free samsung case not received

jonsie — Sat, 06 Dec 2014 10:04:33 GMT

I know just how difficult that can be.

Re: free samsung case not received

Anonymous — Sat, 06 Dec 2014 10:17:11 GMT

Hi @Anonymous

Sorry you having no joy finding out where you free case is, but although customer services wont have that inf they can contact either sales or upgrades that will have that inf.

When you got the Tab, did it have any leaflets from Samsung?Or gift card? Samsung have in the past offered free acessories that way...Hope this helps!:smileyhappy:

Re: free samsung case not received

Anonymous — Sat, 06 Dec 2014 10:41:06 GMT

Why do companies make this type of thing so difficult.

If for example Samsung are to promote their products via an offer, give the offer item to o2 to send out with the device. Then there are no issues. Simplistic and straight forward.

Happy customers. (Remember them? ??)

Re: free samsung case not received

Cleoriff — Sat, 06 Dec 2014 12:36:02 GMT

I agree with that Nick, I can't see why, if its on offer it can't be boxed up with the item bought and sent out at the same time. I don't understand why customers have to jump through hoops to get something that is legally theirs once they purchased the offer item

Re: free samsung case not received

jonsie — Sat, 06 Dec 2014 12:43:40 GMT

You go to PC World or the likes and buy a laptop with a free tablet you get it instantly. It's there at the point of sale. I agreee with both @Cleoriff and Nick, send it with the phone. Not hard is it.....?

Re: free samsung case not received

viridis — Sat, 06 Dec 2014 14:45:58 GMT

It does seem to be a ongoing problem on ALL networks, if you buy xxxxx get xxxxx free. Only seems to be certain stores (cpw) or certain items that get sent with.
The rest is usually a leaflet with a Web url to claim your item that may arrive a month an a half (or longer) later.
However, looking at this promotion, it has no terms and conditions attached to the device page which is normally there if the item is sent via claim form. This tells me it's either an auto order placement or should be sent out with the tab.
Neither can I see any such claim promotion on Samsungs UK offers page which lists the current ongoing promotions through them.
http://www.samsung.com/uk/offer/

Op needs to keep pressing cs as to what's going on.

Re: free samsung case not received

Anonymous — Sat, 06 Dec 2014 21:11:37 GMT

The offer was listed on the O2 website & I presume its an O2 offer not samsung. There was no leaflet relating to it with the device.

Called CS a few more times today. One staff said it was in the post & I'll get it in a few days. Called back to confirm this & no record of it. This time the staff said she would re-order case & I'll get a confirmation SMS & email. Still waiting for that confirmation 10 hours later. Shambles really!!! I shall be returning the device & take my patronage elswhere. Lets hope I wont face the same hassle getting a refund.

Re: free samsung case not received

Anonymous — Sat, 06 Dec 2014 21:12:06 GMT

https://www.o2.co.uk/shop/tablets/samsung/galaxy-tab-s-10.5-16gb-titanium-bronze/

Re: free samsung case not received

Anonymous — Sat, 06 Dec 2014 21:18:08 GMT

If you purchased your device as part of a two year contract and if you are outside of the 7 day returns period then you will need to either pay for the device in full as per the terms of refresh or keep paying your contract for the 2 years.

Re: free samsung case not received

Cleoriff — Sat, 06 Dec 2014 21:19:16 GMT

@Anonymous wrote:
https://www.o2.co.uk/shop/tablets/samsung/galaxy-tab-s-10.5-16gb-titanium-bronze/

Well that seems clear enough. It was advertised in the O2 shop with the tablet. I hope you get it but you really have to keep pushing CS to make sure you do...

Re: free samsung case not received

Anonymous — Sat, 06 Dec 2014 21:27:40 GMT

Having looked at the page via the link there is nothing on that page to state anything other than o2 are responsible for the offer. Unless there are any other t&c's elsewhere in the ordering process then o2 should supply the case. The only get out they have on that page is "subject to availability". If they have run out then either they (o2) have to get more in or you have ordered by they have run out in which case sadly there isn't much you can do about it. (Sadly if they have run out it is not the way for you to say "o2 get more in" - that is o2's decision and will be backed in law).

If o2 can't get you a case I would demand a month or two free line rental.

Re: free samsung case not received

MI5 — Sat, 06 Dec 2014 21:32:46 GMT

One would assume that they haven't exhausted their stock as the offer is still displayed on the website.....?

Re: free samsung case not received

viridis — Sat, 06 Dec 2014 21:36:39 GMT

I dunno rich, they were still offering z2 free content 2 months after sony stopped the offer.

Re: free samsung case not received

MI5 — Sat, 06 Dec 2014 21:39:17 GMT