topic Re: Desire S Can't read multimedia messages in Android

Desire S Can't read multimedia messages

Anonymous — Sat, 22 Nov 2014 16:25:07 GMT

As per subject I can't open multimedia messages, and or send them.

Phone is HTC Desire S. I had a lot of problems setting the phone up a while ago as I had to set up everything manually so I don't know if there is a setting somewhere that controls or inhibits this.

Gone through usual checks of looking at access point names etc.

Re: Desire S Can't read multimedia messages

Anonymous — Sat, 22 Nov 2014 16:32:16 GMT

Send active to 2020 and it should send you the settings automatically

Re: Desire S Can't read multimedia messages

MI5 — Sat, 22 Nov 2014 16:32:21 GMT

Check you settings against these first http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20settings
Also check that you have MMS enabled on your account.
CS might need to reprovision it for you http://www.o2.co.uk/contactus

Re: Desire S Can't read multimedia messages

MI5 — Sat, 22 Nov 2014 16:34:06 GMT

It is also worth noting that MMS only works with mobile data and whilst your phone should switch it automatically it's worth checking that you have an adequate signal http://status.o2.co.uk/

Re: Desire S Can't read multimedia messages

MI5 — Sat, 22 Nov 2014 16:35:47 GMT

Finally, from me anyway, you might want to have a read through this thread http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HTC-One-X-Manual-APN-Settings-Solution-Found/m-p/225729/highlight/true#M5216

Re: Desire S Can't read multimedia messages

Anonymous — Sat, 22 Nov 2014 16:37:11 GMT

Hi Andrew_S

I assume you have Mobile Data turned on in your phones settings.

Sometimes mms can be hit and miss and expensive at 40p per mms.

Possibly using email , WhatsApp and viber may be viable alternatives.

Re: Desire S Can't read multimedia messages

Anonymous — Sun, 23 Nov 2014 07:51:55 GMT

@Anonymous

@MI5 Aready said that

MMS is not hit and miss if set up right.

The op in no way asked for app suggestions.

Re: Desire S Can't read multimedia messages

Anonymous — Sun, 23 Nov 2014 07:52:24 GMT

Mms IS hit and miss sometimes.

There has been occasions even when it is set up correctly that either the sender has a fail message occasionally and the reciever either does not get the message or has trouble opening it up.

Re: Desire S Can't read multimedia messages

Anonymous — Sun, 23 Nov 2014 09:24:36 GMT

Tried that twice. Get msg saying "sorry hadd problems dealing with your request for settings. Call 08705 678678" where I then get asked to dial an 0844 number and just hung up.

Re: Desire S Can't read multimedia messages

Anonymous — Sun, 23 Nov 2014 09:46:55 GMT

Regarding these settings why is it just for connecting to mobile internet? I usually pull down the menu on my main screen go to quick settings tab and select mobile network?

My settings are:

Name: o2 Mobile Web

APN: payandgo.02.co.uk

proxy: not set

port: not set

username: payandgo

password: password

server: not set

mmsc: http://mmsc.mms.02.co.uk:8002

mms proxy: 193.113.200.195

mms port: 8080

mms protocol: wap 2.0

mcc: 234

mns: 10

authentication type: pap

apn type: default,supli

does this look right or should I change them to the settings in the link you supplied?

I got these settings off of another post in here for set up of phone.

Re: Desire S Can't read multimedia messages

Anonymous — Sun, 23 Nov 2014 09:30:01 GMT

Morning Andrew.

Have you tried manually inputting the APN's , and asking O2 for your account to be provisioned for MMS as indicated earlier in the thread too ?

Re: Desire S Can't read multimedia messages

Anonymous — Sun, 23 Nov 2014 09:57:46 GMT

Hi there,

It can be a number of things, but it's worth trying a few things. If the phone was bought on O2, try and do this steps below. If it doesn't work try another in your phone, one that you know can send mms. Failing all this I would say ring 202 and they will do a full fault diagnosis on it. Based on the report error message from the test mms you will be asked to send they should have a pretty good idea on what to do. Hope this helps @Anonymous

Tap Menu
Tap Settings
Tap Wireless & Networks
Tap Mobile Networks
Tap Access Point Names
Tap Menu
Tap Reset to Default

Re: Desire S Can't read multimedia messages

Anonymous — Sun, 23 Nov 2014 10:02:49 GMT

And I've just noticed the post with ur settings , and they are for pay and go

These are the correct ones for pay monthly

Press the Menu key
Tap Settings
Tap Wireless & networks
Tap Mobile networks
Tap Access Point Names
Press the Menu key
Tap New APN
Tap Name then tap the text box and enter O2 Pay Monthly then tap OK
Tap APN then tap the text box and enter wap.o2.co.uk then tap OK
Skip passed Proxy and Port as they are preset as Not set
Tap Username then tap the text box and enter o2wap then tap OK
Tap Password then tap the text box and enter password then tap OK
Skip past Server as this is preset as Not set
Tap MMSC then tap the text box and enter http://mmsc.mms.o2.co.uk:8002 then tap OK
Tap MMS proxy then tap the text box and enter 82.132.254.1 then tap OK
Tap MMS port then tap the text box and enter 8080 then tap OK
Tap MMS protocol then tap WAP 2.0
Tap MCC then tap the text box and enter 234 then tap OK
Tap MNC then tap the text box and enter 10 then tap OK
Skip past Authentication type as this is preset as Not set
Tap APN type and enter default,supl,mms then tap OK
Tap the Menu key
Tap Save
Tap your new account so a green dot appears next to it
Press the Back key four times to return to the standby screen.

What To Do Next:

Switch your handset off and then back on to complete your settings.

The settings are now complete.

Re: Desire S Can't read multimedia messages

MI5 — Sun, 23 Nov 2014 12:31:00 GMT

Before anything else, can you confirm if monthly or PAYG please?

Re: Desire S Can't read multimedia messages

Anonymous — Sun, 23 Nov 2014 16:16:29 GMT

Pay and go go is what I am on

Re: Desire S Can't read multimedia messages

Anonymous — Sun, 23 Nov 2014 16:19:23 GMT

@Anonymous wrote:
Hi there,

It can be a number of things, but it's worth trying a few things. If the phone was bought on O2, try and do this steps below. If it doesn't work try another in your phone, one that you know can send mms. Failing all this I would say ring 202 and they will do a full fault diagnosis on it. Based on the report error message from the test mms you will be asked to send they should have a pretty good idea on what to do. Hope this helps @Anonymous

Tap Menu
Tap Settings
Tap Wireless & Networks
Tap Mobile Networks
Tap Access Point Names
Tap Menu
Tap Reset to Default

Tried 202 all I get is engaged tone!

Re: Desire S Can't read multimedia messages

MI5 — Sun, 23 Nov 2014 16:55:49 GMT

You need 4445 for PAYG CS.

But, the settings I gave you on the previous link for PAYG will work.

If they are not working make sure you have a data signal to the phone and make sure you have credit (to send them).

If nothing is working as CS to re-provision MMS on your account, which means deleting it and re-applying it 24 hours later.

You will have to wait a further 24 hours after this for the changes to take effect.