topic Re: HTC ONE M8 Headphone Jack in Android

HTC ONE M8 Headphone Jack

Anonymous — Mon, 17 Nov 2014 14:37:05 GMT

Hi Guys,

I have had my HTC ONE M8 phone only since Friday of last week (3 days) and I cannot listen to any music via my headphones.

The music plays via the speakers ok, and play through the speakers even when the headphones are connected.

Any idea as don't really want to go without the phone by having to send it somewhere?

The phone does not even recognise that the headphones have even been connected.

This is annoying as I got this phone purely on the music side of things as do a lot of running, weight training and commute on the train to work each day so stuck with no music.

Re: HTC ONE M8 Headphone Jack

jonsie — Mon, 17 Nov 2014 14:43:25 GMT

Best advice is to return it now to be honest before the exchange period expires.

Re: HTC ONE M8 Headphone Jack

Anonymous — Mon, 17 Nov 2014 14:51:08 GMT

Hi

Have you tried alternative headphones.

If no use get it swapped out before the 14 days period expired as suggested.

Re: HTC ONE M8 Headphone Jack

MI5 — Mon, 17 Nov 2014 14:53:36 GMT

Which headphones are you using?

Re: HTC ONE M8 Headphone Jack

Anonymous — Mon, 17 Nov 2014 14:55:47 GMT

How would I do this, contact O2 and arrange a collection?

I need a phone asap as a company manager, hence not wanting to go without a phone.

Re: HTC ONE M8 Headphone Jack

Anonymous — Mon, 17 Nov 2014 14:56:56 GMT

I have used the ones it came with and have tried my Sony headphones and others I have.

Re: HTC ONE M8 Headphone Jack

Anonymous — Mon, 17 Nov 2014 14:59:33 GMT

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=12876

Is the O2 link on faulty handsets.

Re: HTC ONE M8 Headphone Jack

Anonymous — Mon, 17 Nov 2014 14:58:41 GMT

If you bought your phone in store, take it to the store you bought it from.

Re: HTC ONE M8 Headphone Jack

Anonymous — Mon, 17 Nov 2014 14:59:28 GMT

No, had it online.

Re: HTC ONE M8 Headphone Jack

Anonymous — Mon, 17 Nov 2014 15:01:59 GMT

Purchased online

"Please ring our returns number on 0844 847 0202 and they will advise you how to return the mobile."

Re: HTC ONE M8 Headphone Jack

jonsie — Mon, 17 Nov 2014 15:02:36 GMT

Call 202 and they should be able to arrange a swap.

Re: HTC ONE M8 Headphone Jack

Anonymous — Mon, 17 Nov 2014 16:08:45 GMT

Just a quick update, went on online chat and as its 3 days old, obviously its a FREE swap for a new handset.

The courier will bring the new handset and collect the old one (just for other O2 customers interest).

I cannot comment if the issue happens after the start up period but happy to not be short of a phone what so ever, cheers O2.

Re: HTC ONE M8 Headphone Jack

jonsie — Mon, 17 Nov 2014 16:13:24 GMT

After that period of time they normally arrange a doorstep swap. Thanks for the update.

Re: HTC ONE M8 Headphone Jack

Anonymous — Mon, 17 Nov 2014 16:25:15 GMT

Thank you and that's a reasonable outcome.

Remember to remove your SIM card and any applicable Sd Card before handing it over. 😄

Re: HTC ONE M8 Headphone Jack

MI5 — Mon, 17 Nov 2014 17:07:05 GMT

A doorstep swap is the normal process if within 14 days.