topic Re: Lost Phone in Android

Lost Phone

Anonymous — Mon, 27 Oct 2014 23:08:27 GMT

I lost my phone on Saturday 26th in a club in Shoreditch. I have tried to ring on my work break but hold took too long. I have insurance and would like to block my phone and claim a new phone on my insurance.

Thank you,

Laura Maxwell

Re: Lost Phone

viridis — Mon, 27 Oct 2014 23:09:43 GMT

Please edit your posts asap.and remove that info.

Re: Lost Phone

viridis — Mon, 27 Oct 2014 23:12:36 GMT

Edited this as it just linked to mods,

But I would agree with the info by MI5 below.

Re: Lost Phone

MI5 — Mon, 27 Oct 2014 23:08:26 GMT

Hi Laura
Unfortunately, this is not a direct line into CS.
You have to call CS and report it - Lines are open 24 hours a day for loss reports 0344 8090202
You may also want to remove your personal details (numbers etc) from the thread as this is a public forum.

Re: Lost Phone

MichaelL — Mon, 27 Oct 2014 23:08:48 GMT

I've removed the personal details, guys.

Re: Lost Phone

MI5 — Mon, 27 Oct 2014 23:09:43 GMT

Cheers Michael

Re: Lost Phone

viridis — Mon, 27 Oct 2014 23:10:54 GMT

@MichaelL wrote:
I've removed the personal details, guys.

Thanks.

Re: Lost Phone

jonsie — Mon, 27 Oct 2014 23:10:57 GMT

I've notified the mods to remove personal information. You need to get the phone blocked directly by O2, they won't see your post here.

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device#qs

Also fill in the form or use webchat to get the phone blocked as soon as possible.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=lost_stolen&case=Lost/Stolen%20Form

Re: Lost Phone

Cleoriff — Mon, 27 Oct 2014 23:14:20 GMT

I hope the OP comes back to pick up the info given....:smileysad:

Re: Lost Phone

viridis — Mon, 27 Oct 2014 23:15:27 GMT

I'm sure @Anonymous will.

Re: Lost Phone

jonsie — Mon, 27 Oct 2014 23:15:52 GMT

We can only hope....

Re: Lost Phone

MI5 — Mon, 27 Oct 2014 23:17:42 GMT

I'd hate to see a big bill looming up 😞

Re: Lost Phone

Cleoriff — Mon, 27 Oct 2014 23:20:35 GMT

Of course if she thinks she has left a message with O2 chat or Cs....anyway lets stay positive...:smileywink:

Re: Lost Phone

jonsie — Mon, 27 Oct 2014 23:25:02 GMT

We've done all we can so fingers crossed.

Re: Lost Phone

viridis — Mon, 27 Oct 2014 23:28:37 GMT

On a slightly sarcastic note, one of us could have copied the email address that was posted up and......

Although saying that, there was enough info up for us to get it blocked on her behalf.
Hope she comes back before her time runs out at least. 72 hour limit isn't it?

Re: Lost Phone

jonsie — Mon, 27 Oct 2014 23:31:49 GMT

We would have needed more info I think to have got it blocked on her behalf.

Re: Lost Phone

Cleoriff — Mon, 27 Oct 2014 23:40:43 GMT

@jonsie wrote:
We would have needed more info I think to have got it blocked on her behalf.

And then of course there is the data protection malarky....

Re: Lost Phone

Bambino — Tue, 28 Oct 2014 00:26:59 GMT

@viridis wrote:
On a slightly sarcastic note, one of us could have copied the email address that was posted up and......

Although saying that, there was enough info up for us to get it blocked on her behalf.
Hope she comes back before her time runs out at least. 72 hour limit isn't it?

What do you mean 72 hour limit? For what?

As it's late Monday/early Tuesday and she lost the phone Saturday and hasn't reported it, unfortunately she probably has a huge bill already, and will be responsible for it.

Re: Lost Phone

Anonymous — Tue, 28 Oct 2014 00:39:11 GMT

Crap, thanks guys. Thought the live chat was private as you might have guessed. such an idiot.

Re: Lost Phone

Bambino — Tue, 28 Oct 2014 00:44:32 GMT

Hope you get things sorted. Apart from reporting the loss to your insurance and getting O2 to block the phone you should also report the loss to the police.