topic Re: Galaxy Note 4 in Android https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/801123#M39021 <P>just got of a 38 min long chat with O2.</P><P>in which I was promised my phone on monday evening and then was told to get it from store if I want early!</P><P>and then when I asked if it's guranteed I'm getting it on monday, the tone suddenly chaged to that Monday is the expected delivery!</P><P>&nbsp;</P><P>included the chat below:</P><P>&nbsp;</P><P><SPAN>info:</SPAN><SPAN style="color: green;"> Welcome to O2. Someone will be with you soon. </SPAN><BR /><SPAN>info:</SPAN><SPAN style="color: green;"> You're through to 'Vaibhav'</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> Hello, it's Vaibhav here. What can I do for you?</SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> Hi, I'm still waiting for the Note 4 black I ordered back in 21st</SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> When I ordered it showed in stock and ready for delivery</SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> it still shows the same on your website</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Yes, the phone is showing in stock and the delivery is expected by Monday evening.</SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Due to weekend, we can't ask UK Mail to deliver the phone on a non working day.</SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>I'm sorry for that.</SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>We'll send you an email with the confirmation of the order tracking number to you.</SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>So you can track the phone with them.</SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> I ordered the black one but my confirmation mail and order details not saying anything about the colour</SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> and why was the phone showing in stock when I order</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Ashrak, the colour isn't showing in the system but you have 14 days to exchange the phone free of cost if you get a different colour. </SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> I would have gone with Carphonwarehouse and EE if I knew I had to wait for a week for a item thats in stock on O2</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>I hope you understand that thousands of clicks can be made in a second accross the UK.</SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>And the system can send the phone out of stock in any second due to high demand. </SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>You can check with Carphone Warehouse and if they have this phone in stock, you can upgrade from them on the same phone number. </SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Or you may get the phone by Monday evening.</SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> I checked the site 2 days after when I didn't get my delivery mail and it still showed in stock</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>The orders weren't sent due to some error. </SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>The phone is in stock.</SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> now I'm waiting for a phone that may or may not show up on monday,which may or may not be the colour I ordered</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>I can understand that but the priority will be to send the phone with the colour you ordered. </SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> here is my order number ms-303702997 </SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> you check and tell me what colour I'm getting</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>I have your details.</SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> cause I cant see any colour detail on my order</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Ashrak, the colour isn't showing in the system but you have 14 days to exchange the phone free of cost if you get a different colour.</SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> so I will spend another week trying to get it exchange to the right colour if I get sent the wrong one</SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> GREAT</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>I'm sorry for the inconvenience but if you want you can check the phone at O2 store and if they have it, you can upgrade from them and cancel this order with us.</SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> It's not a upgrade offer I ordered a new contract</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Yes, you are right. I mean you can cancel this order to avoid having two orders processed.</SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> Is there anything else I can help you with?</SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> that mean I have to take all the relevant documents to a O2 store which I don't have in my area and hope they can process it and they a black Note 4 on stock</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>You just need to carry a photo ID proof to get a contract from them. </SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> can't the store issue a phone using the same order number?</SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> my contract is approved and everything</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>It isn't possible as the online and offline orders are different.</SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Your contract can be approved at store immediately and you can get the phone immediately. </SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Once you get the new phone from them, then you can cancel the order with us online.</SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> then cancel the online order</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Ashrak, I'd suggest you to cancel it once you get the order from the store, as this will ensure that you get at least one order. May be offline or online whichever is earlier for you.</SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> okay</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Or if you want me to cancel the order now, I can do that for you.</SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> I'm going to my nearest store which 2 mile away to see if I can't get yet another contract approved </SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>But I've suggest you a better way as a personal suggestion. </SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> if that don't happened then i have to keep the online one</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Ok.</SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> not to mention now I'm losing out on my cash back offer as I'm getting it in tore</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>I'm sorry but we don't have any cash back offer on this phone.</SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> I get cash back through topcashback</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>The phone says out of stock now. You can see the details online on this <A target="_blank" href="https://www.o2.co.uk/shop/phones/samsung/galaxy-note-4/">link</A></SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> and I'm set to losing out £80 thanks to O2</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Ok, in that case you need to check it with them as we don't deal with the cash back offer and have no information of their deals. </SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> Is it guaranteed that I'm getting my phone by Monday</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>I'm sorry but that's just an expected date.</SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> or is it going to be a diffrent story monday?</SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>That's why I've suggested you to check with store to get the phone immediately if they have it.</SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Ashrak, we aren't the phone manufacturer. </SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>We are also waiting for the phone to be given by Samsung. </SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>Also, we can't say how many pieces they'll give us so we can fulfil the requirements of our customers. </SPAN></SPAN><BR /><SPAN>Vaibhav:</SPAN><SPAN> <SPAN>The phone orders are processed on first come and first get basis. </SPAN></SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> great so even though the phone is out with everyone else you can't give any solid indication on when you can give it to your customers</SPAN><BR /><SPAN>Ashrak Ahmed:</SPAN><SPAN style="color: red;"> thats Sony Xperia Z2 all over again</SPAN></P> Sat, 25 Oct 2014 15:16:03 GMT Anonymous 2014-10-25T15:16:03Z Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769659#M37147 Anyone else getting frustrated with the lack of info for note 4 release date on O2. Come on O2 give us a clue, sick of seeing all the apple comments when what we want is a real phone <span class="lia-unicode-emoji" title=":grinning_face_with_smiling_eyes:">😄</span> Tue, 30 Sep 2014 07:08:39 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769659#M37147 Anonymous 2014-09-30T07:08:39Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769671#M37148 <P>I understand your frustration. A lot of people on this forum are awaiting the realease of this phone</P><P>Latest I read was this....</P><P><STRONG>"Samsung has confirmed that the Galaxy Note 4 is now available from its Experience stores in the UK. From September 26 select retailers, such as Three and Carphone Warehouse will also begin stocking it and the phone will go on general sale from October 10."</STRONG></P><P>So lets hope O2 starts playing catch up...:smileywink:</P> Tue, 30 Sep 2014 07:20:23 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769671#M37148 Cleoriff 2014-09-30T07:20:23Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769677#M37149 You would think nothing else exists right now except iPhones!! Tue, 30 Sep 2014 07:23:36 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769677#M37149 MI5 2014-09-30T07:23:36Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769685#M37150 <P>I wonder if they will have to delay its release due to these reported issues?</P><P>&nbsp;</P><P><A href="http://www.gsmarena.com/first_samsung_galaxy_note_4_units_plagued_by_build_issues-news-9786.php" target="_blank">http://www.gsmarena.com/first_samsung_galaxy_note_4_units_plagued_by_build_issues-news-9786.php</A></P><P>&nbsp;</P><P>The Samsung Galaxy Note 4 looks superb....can't wait to read some reviews.</P> Tue, 30 Sep 2014 07:27:37 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769685#M37150 Anonymous 2014-09-30T07:27:37Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769767#M37153 The iPhone is out????<BR /><BR />On a more related note. I'm also waiting on news for the Note 4 Tue, 30 Sep 2014 08:44:07 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769767#M37153 L_W_Ward 2014-09-30T08:44:07Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769781#M37155 <P>Still undecided whether to preorder from Samsung or wait to see the prices from the independents. Current difference in prices are £54 cheaper at Clove.</P> Tue, 30 Sep 2014 08:49:54 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769781#M37155 jonsie 2014-09-30T08:49:54Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769789#M37156 I had a look in the O2 and cpw stores to see if demo models were out but no joy. <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span><BR /><BR />Let's hope communication starts flowing better.<BR /><BR />Maybe <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1051958">@Chris_K</a> will be around soon to supply any further info:) Tue, 30 Sep 2014 08:53:32 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769789#M37156 Anonymous 2014-09-30T08:53:32Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769837#M37157 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/27">@jonsie</a> wrote:<BR /><P>Still undecided whether to preorder from Samsung or wait to see the prices from the independents. Current difference in prices are £54 cheaper at Clove.</P><HR /></BLOCKQUOTE><P>I would like the Note 4 out asap...as currently there is no drop in price for the Note 3...(which is what I want....</P><P>£425 for Note 3 in Clove) <img id="smilie_frech_065" class="emoticon emoticon-smilie_frech_065" src="https://community.o2.co.uk/html/@106B69DB26BD1FDEF85B25C93C0271B9/images/smilies/smilie_frech_065.gif" alt="Rolleys" title="Rolleys" /></P> Tue, 30 Sep 2014 09:32:37 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769837#M37157 Cleoriff 2014-09-30T09:32:37Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769849#M37160 I don't think any new devices have been released since the great banana of 2014 was released.... Or so it seems anyway Tue, 30 Sep 2014 09:38:29 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/769849#M37160 viridis 2014-09-30T09:38:29Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771799#M37209 <BLOCKQUOTE><HR />@Anonymous wrote:<BR />Maybe <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1051958">@Chris_K</a> will be around soon to supply any further info:)<HR /></BLOCKQUOTE> <P>I'm afraid not - some device launches can involve a degree of complexity in terms of logistics, distribution, limitations, NDA's etc. I don't have any specifics on precisely when a date &amp; tariffs will be made official but as soon as everything is in place for us to do so, we will.<BR /><BR />I'm as excited as you guys are - I intend to O2 Recycle my Note 3 and upgrade to the Note 4 as soon as it's launched, so I have a personal interest in this one. If I find any other details I'm able to share before the site is updated I promise i'll let you all know.</P> Wed, 01 Oct 2014 15:42:45 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771799#M37209 Chris_K 2014-10-01T15:42:45Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771817#M37210 <P>Yes must pander to the icrowd first <img id="computer_destroy_smiley" class="emoticon emoticon-computer_destroy_smiley" src="https://community.o2.co.uk/html/@609AAA9ED175538DD9E7B55292713037/images/smilies/computer_destroy_smiley.gif" alt="Destroy" title="Destroy" /></P> Wed, 01 Oct 2014 15:53:30 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771817#M37210 jonsie 2014-10-01T15:53:30Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771823#M37211 Thank you anyway for explaining <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1051958">@Chris_K</a><BR /><BR /><span class="lia-unicode-emoji" title=":grinning_face_with_smiling_eyes:">😄</span> Wed, 01 Oct 2014 15:55:37 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771823#M37211 Anonymous 2014-10-01T15:55:37Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771843#M37212 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1051958">@Chris_K</a> wrote:<P>I'm as excited as you guys are - I intend to O2 Recycle my Note 3 and upgrade to the Note 4 as soon as it's launched,</P><HR /></BLOCKQUOTE><P>Remember it is always advisable to take pictures of the device before sending it in to O2 recycle, we do sometimes hear stories off other customers regarding issues with the device that weren't there when sent.&nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png" alt="wink" title="wink" /> lol</P> Wed, 01 Oct 2014 16:12:48 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771843#M37212 viridis 2014-10-01T16:12:48Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771887#M37213 Pre-orders are available from CPW or Samsung directly if anyone wants to go down that route.<BR />Got my order in today <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Wed, 01 Oct 2014 16:47:34 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771887#M37213 MI5 2014-10-01T16:47:34Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771909#M37214 <P>I've been on the site but can't find any 5% discount <img id="smileyfrustrated" class="emoticon emoticon-smileyfrustrated" src="https://community.o2.co.uk/i/smilies/16x16_smiley-frustrated.gif" alt="Smiley Frustrated" title="Smiley Frustrated" />...and only white and gold available now...</P> Wed, 01 Oct 2014 16:55:22 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771909#M37214 jonsie 2014-10-01T16:55:22Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771921#M37215 Add phone to basket then click on the URL bar - You should get a pop up telling you to enter your email address for a discount code <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Wed, 01 Oct 2014 16:58:47 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771921#M37215 MI5 2014-10-01T16:58:47Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771929#M37216 <P><IMG title="samsung.PNG" alt="samsung.PNG" src="https://community.o2.co.uk/t5/image/serverpage/image-id/10199i24DA43A3DB33ADBF/image-size/original?v=mpbl-1&amp;px=-1" align="center" border="0" /></P> Wed, 01 Oct 2014 17:03:42 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771929#M37216 MI5 2014-10-01T17:03:42Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771937#M37217 Ordered mine at the experience store last week been told getting it a day early on the 9th super excited now Wed, 01 Oct 2014 17:08:31 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771937#M37217 Anonymous 2014-10-01T17:08:31Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771939#M37218 Online they are quoting the 17th for deliveries to start - Fortunately I'm not going to get suicidal if I have to wait a week though <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png" alt="wink" title="wink" /> Wed, 01 Oct 2014 17:10:59 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771939#M37218 MI5 2014-10-01T17:10:59Z Re: Galaxy Note 4 https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771941#M37219 Surely we need a Galaxy Note 4 pre-order thread ?<BR /> Wed, 01 Oct 2014 17:11:00 GMT https://community.o2.co.uk/t5/Android/Galaxy-Note-4/m-p/771941#M37219 Beenherebefore 2014-10-01T17:11:00Z