topic Re: Note 4 saga. in Android

Note 4 saga.

chriswp — Tue, 21 Oct 2014 14:02:35 GMT

Disgusted isn't the word. It started last week when I tried to upgrade on refresh for the new Note 4. Even though it was supposed to be released on the 17th the online shop only said ''coming soon''. Went on live chat and I was assured that it was in stock and I could order. Still couldn't order it, so phoned 202....45 minutes later the call cut off. So after a few days of trying I managed to order it online yesterday and was informed the phone would arrive today, so I took the day off work and waited and waited and waited. Went on live chat and was told that when I ordered, even though my order was taken, the phone was out of stock..... so why didn't the system tell me this instead of telling me it would be delivered tomorrow? Now I'm told its back in stock and will be delivered in the next 24 to 48 hours meaning I have to take another day off work, but which day do I take off?

Did some searching online on this company and it doesn't make good reading, they appear to be a complete cluster**bleep** when it comes to customer service, orders etc. Depending on what happens in the next few days I may well be cancelling completely and going elsewhere.

Re: Note 4 saga.

Anonymous — Tue, 21 Oct 2014 14:06:57 GMT

Hi

We did come across people having issues upgrading to the Note 4 and an O2 employee checked for us and it seemed a glitch stopped their systems from allowing people to upgrade to the Note 4.

We are also seeing peoples posts who are giving feedback about out of stocks, failed deliveries and apparently O2 are having issues as they don't know what colour handsets are in the box.

Also some people could upgrade but had to take pot luck in the actual colour of handset sent out !

Not good.

Re: Note 4 saga.

viridis — Tue, 21 Oct 2014 14:08:04 GMT

Which is amazing considering the boxes are marked with the colour phone inside.

Re: Note 4 saga.

jonsie — Tue, 21 Oct 2014 14:11:37 GMT

There have been so many instances lately with O2 taking money for devices they can't supply. You only have to look at the iphone thread with people still waiting after 5 weeks with the money sat nicely earning interest in the O2 coffers. Totally immoral in my opinion.

The Note 4 threads show this is still happening. It happened with ipad promotion and the Moto 360 launch. It never ends and it's no wonder customers are angry and frustrated. Knowing how this happens year on year I ordered the Note 4 from Samsung and it was delivered on launch day 17th Oct. No fuss, no stress. O2 aren't even in the same ball park for customer service and satisfaction.

Very disappointing in a multinational telecom company.

Re: Note 4 saga.

chriswp — Tue, 21 Oct 2014 14:12:04 GMT

If I could buy a sim free anywhere I'd go to the shop and buy it today then cancel the order with o2, but just phoned CPW and they dont have one within a 20 mile radius of me. I can see this is going to end badly.

Re: Note 4 saga.

viridis — Tue, 21 Oct 2014 14:15:19 GMT

Have you tried three?
Pretty cheap sometimes on sim free.
And all phones are unlocked, unblocked UK generics

Re: Note 4 saga.

chriswp — Tue, 21 Oct 2014 14:21:23 GMT

Just phoned three and vodaphone...nothing. Looks like I'm stuck with waiting.

Re: Note 4 saga.

Bambino — Tue, 21 Oct 2014 15:03:03 GMT

Have you tried to order direct from Samsung as jonsie did? Looks as if you can.

Re: Note 4 saga.

chriswp — Tue, 21 Oct 2014 15:13:51 GMT

Yes I've considered that but it means being in the same position as taking another day off and waiting in for the delivery just like with these clowns. I wanted to buy from a shop then cancel this upgrade. I will give it another day or two, see how o2 perform with this delivery, then as a last resort order from Samsung. Same old story I think, these companies dont give a **bleep** about existing customers and only care about getting new ones.

Re: Note 4 saga.

Anonymous — Tue, 21 Oct 2014 15:15:21 GMT

@chriswp wrote:
Yes I've considered that but it means being in the same position as taking another day off and waiting in for the delivery just like with these clowns. I wanted to buy from a shop then cancel this upgrade. I will give it another day or two, see how o2 perform with this delivery, then as a last resort order from Samsung. Same old story I think, these companies dont give a **bleep** about existing customers and only care about getting new ones.

Could you not get it delivered to your work address or neighbour/friend/relative etc?

Re: Note 4 saga.

viridis — Tue, 21 Oct 2014 15:15:49 GMT

Not in a position for workplace delivery I take it?

Re: Note 4 saga.

chriswp — Tue, 21 Oct 2014 15:18:46 GMT

Not where I work unfortunately and the neighbours I know are in the same position as me, out at work. Never mind, I'll give it a day or two and see what happens. By the sound of it there are many in the same position with this company so we'll see.

Re: Note 4 saga.

Anonymous — Tue, 21 Oct 2014 18:58:49 GMT

Exactly same position as me - the customer service agent I spoke to was v helpful.. after the 40 minute wait to be connected.

What I want to know is though, why it says I can still 'buy' one, on a new contract according to the website - no mention of it being out of stock on there.

I called back on 202 cos I had been waiting for notification of when the upgrade will go through, but nothing.. And like most people I can't randomly take the day off, and not sure how easy, given the rest of the saga, it will be to change the address I want it delivered to. Would just have preferred it if they had been honest, and told me it was likely to be a few more days.

Re: Note 4 saga.

chriswp — Tue, 21 Oct 2014 19:11:28 GMT

I honestly believe they are sending them out to new customers and to hell with existing customers like us, we can wait. If there's no news tomorrow I will be cancelling and if anything goes wrong with the cancellation I will be taking them to court.

Re: Note 4 saga.

Anonymous — Wed, 22 Oct 2014 11:28:31 GMT

If its an IT issue its not fixed! I ordered my Note 4 on 20 October for delivery on 21 October. On site it said phone was in stock and would be dispatched fo rnext day delivery. It didn't turn up. So spoke with O2 on 'Chat' and they said it was being prioritised for delivery today. Wasn't shown as dispatched on 'my O2". Spoke on 'Chat' again and was told by supervisor that phone is out of stock and they couldn't even tell me when it would be disptached. Go to O2 site though and it says in stock for next day delivery !

Re: Note 4 saga.

chriswp — Wed, 22 Oct 2014 13:37:49 GMT

latest update: I went on chat this morning to find out what's happening after being told yesterday that it would be delivered in 24 to 48 hours. Guess what, they say it's out of stock again! So that's my lot, I told the operator to cancel my upgrade and revert back to previous contract. I also asked for confirmation in writing so I hope that doesn't go wrong. How can I tell it's been cancelled if they don't confirm it?

I will now buy a sim free phone from another company if I can find one as they're like gold dust now and cancel my contact when 2 years is up in 6 months.

I'll have nothing more to do with this **bleep** company after that.

Re: Note 4 saga.

Anonymous — Wed, 22 Oct 2014 13:41:34 GMT

Your myo2 should reflect your orders status and ring them on 202 to confirm is my advice.

Chat can be a little hit and miss.

Re: Note 4 saga.

viridis — Wed, 22 Oct 2014 13:41:55 GMT

It should say in my o2 under order status.
Instead of in progress, it will say, cancelled.
Not always instant tho.

Re: Note 4 saga.

jonsie — Wed, 22 Oct 2014 13:45:22 GMT

Check recent orders in My O2 but O2 should be able to confirm the order status as cancelled. Speak to them as advised.

It really has become quite pathetic and a complete disgrace the way O2 are handling sales. The website and stock needs to be 'live' to show the exact stock when placing an order. It's not difficult to implement.

Re: Note 4 saga.

chriswp — Wed, 22 Oct 2014 13:59:21 GMT

Lovely job it says cancelled so I'll start looking round for a sim free now. Many thanks for the help on here maybe you guys should be working for customer services