topic Re: Galaxy S5 broken screen in Android

Galaxy S5 broken screen

Anonymous — Tue, 21 Oct 2014 20:24:59 GMT

Hello

So I upgrade to an S5... I have it all of 10 days and because I am an absolute klutz, I go and stupidly drop it on my concrete fireplace and crack the screen 😞 Can anyone give me any advice on where/how I can get it repaired, and likely costs?

There's no liquid leakage as far as I can tell, and the touch screen function still works but there are two spiderweb-like cracks. Any tips gratefully received!

Re: Galaxy S5 broken screen

jonsie — Tue, 21 Oct 2014 20:26:27 GMT

Personally, with the age of the phone I would have it repaired by samsung to keep the warranty.

Check home insurance for personal items or bank accounts as they have cover sometimes. There would be an excess to pay though.

Re: Galaxy S5 broken screen

MI5 — Tue, 21 Oct 2014 20:26:29 GMT

O2 repairers will give you a quote to fix it which you can choose to accept or not, otherwise seek out a Samsung repair centre such as CPW or off their website http://www.samsung.com/uk/support/servicelocation/
It's important to get an approved repairer or your warranty will be voided.

Re: Galaxy S5 broken screen

viridis — Tue, 21 Oct 2014 20:28:18 GMT

Plus they cannot guarantee the waterproofing after a repair. Only Samsung approved can perform vacuum tests post repair.

Re: Galaxy S5 broken screen

Anonymous — Tue, 21 Oct 2014 20:29:46 GMT

Brilliant, thank you both very much for your advice. I really can't believe that I dropped it, I'm normally so careful with my phone... *goes and sits in a corner in shame*

Re: Galaxy S5 broken screen

jonsie — Tue, 21 Oct 2014 20:31:18 GMT

Good luck, me? I would have slashed my wrists by now:smileysad:

Re: Galaxy S5 broken screen

viridis — Tue, 21 Oct 2014 20:37:52 GMT

From trying to catch the bits with his clumsy hands

Re: Galaxy S5 broken screen

Cleoriff — Tue, 21 Oct 2014 21:46:46 GMT

@jonsie wrote:
Good luck, me? I would have slashed my wrists by now:smileysad:

You and me both....maybe a case may be needed in future....:smileysad:

Re: Galaxy S5 broken screen

Anonymous — Wed, 22 Oct 2014 13:11:05 GMT

Haha, I have a case! (but here's where I admit it isn't one that protects the screen) ... Next time I will definitely invest in an S-View case. Off to phone my insurance... fingers crossed!

Re: Galaxy S5 broken screen

jonsie — Wed, 22 Oct 2014 13:16:43 GMT

Good luck, hope you are covered

Re: Galaxy S5 broken screen

viridis — Wed, 22 Oct 2014 13:35:48 GMT

Don't.!!!!!!
First make sure it isn't a policy which excludes claims within first 14 days.