topic Re: Updated Android system and phone has crashed in Android

Updated Android system and phone has crashed

Anonymous — Mon, 20 Oct 2014 11:18:57 GMT

Hi,
I purchased a HTC Desire S and updatd the android system software on my phone as it was set to factory default. The phone has now crashed and won't go past the htc logo. I have tried the factory reboot by holding the volume button at the side but this hasn't worked. I have downloaded a toolkit which I thought would help with this but the device is not found by my computer. I left it in to a local phone shop and they had no idea how to fix it.

Anybody got any ideas?

Thanks in advance

Re: Updated Android system and phone has crashed

Anonymous — Mon, 20 Oct 2014 11:23:07 GMT

Hi

Is this of any assistance http://www.hard-reset.org/factory-default/how-to-hard-reset-htc-desire-s-with-simple-step/

Re: Updated Android system and phone has crashed

Anonymous — Mon, 20 Oct 2014 11:31:41 GMT

hi i have tried this but it didn't work unfortunately

Re: Updated Android system and phone has crashed

Anonymous — Mon, 20 Oct 2014 11:36:46 GMT

Ok

I added the link as it suggests to press the power button and volume button. You said you held the volume button in your post.

you could speak to the uk support site of the manufacturers who will help.

Or as a second option ask O2 to look at it through their repairs services.

Edit ref wording.

Re: Updated Android system and phone has crashed

Anonymous — Mon, 20 Oct 2014 11:40:46 GMT

i'm trying to find a way to fix it myself as by the time i gte somebody to look at it i could have bought a new phone but thank you for your help. if anybofy has any other ideas i'd appreiciate the help

Re: Updated Android system and phone has crashed

MI5 — Mon, 20 Oct 2014 11:43:01 GMT

How did you update the software?
It sounds like you are in a soft brick situation and whilst it may be possible to recover the situation we'd need to know how you got to the point you are in currently.

Re: Updated Android system and phone has crashed

Bambino — Mon, 20 Oct 2014 11:43:16 GMT

It's pretty much an outdated phone. Where did you buy it from? Did you pay much for it?

Re: Updated Android system and phone has crashed

Anonymous — Mon, 20 Oct 2014 11:51:48 GMT

i updated the software just through the phone as when i swicthed it on it suggested to update it to the most recent operating system.

i bought the phone about 2 years ago however it has been in my drawer since then broken and never got round to getting it fixed due to various reason but i would like to fix it as its like brand new.

i know its an oudated phone but i have always had a soft spot for the htc desire/desire s models and would to use it.

Re: Updated Android system and phone has crashed

Bambino — Mon, 20 Oct 2014 12:01:12 GMT

What was broken on the phone? The most recent OS you could possibly get on that phone would be Ice Cream Sandwich, which is now several generations off the latest Android OS. I understand your fondness for the phone, but maybe it's time to put it back in the drawer and get a more updated phone that will serve your purposes better.

There's a whole new family of HTC Desire phones. Why don't you look at getting one that will suit your budget?

http://www.htc.com/uk/smartphones/

Re: Updated Android system and phone has crashed

Anonymous — Mon, 20 Oct 2014 12:06:52 GMT

the phone was completely brand new and still is. when i updated the operating system it crashed and wouldn't go on again.

i only need my phone to make phone calls and text. i don't really use it for much else. i am currently using a very old nokia which is fine but it doesn't have wi-fi on it and the camera is rubbish. i was on holidays a few weeks ago and a phone with a wi-fi and a better camera would have been very useful

Re: Updated Android system and phone has crashed

Bambino — Mon, 20 Oct 2014 12:17:14 GMT

You said it had been sitting in your drawer broken for some time and hadn't been fixed. What was broken before you tried to update the OS?

Re: Updated Android system and phone has crashed

viridis — Mon, 20 Oct 2014 12:17:18 GMT

I can only recommend, with all other options exhausted, a visit to the desire s section of XDA developer forum, once there you need to find.
A flashtool
The windows flash drivers for your phone
And the correct official firmware.
You will find further instructions there as I don't think we can tell you how to actually do it. (plus I don't know with HTC's being honest)

Re: Updated Android system and phone has crashed

viridis — Mon, 20 Oct 2014 12:19:50 GMT

@Bambino wrote:
You said it had been sitting in your drawer broken for some time and hadn't been fixed. What was broken before you tried to update the OS?

This ^^^^^^^

Re: Updated Android system and phone has crashed

Anonymous — Mon, 20 Oct 2014 12:21:30 GMT

it wasn't broken in any other way. i bought the phone,updated the OS and then it stopped working.

Re: Updated Android system and phone has crashed

Bambino — Mon, 20 Oct 2014 12:34:04 GMT

Sorry, but I'm a little confused now. You said in an earlier post "i bought the phone about 2 years ago however it has been in my drawer since then broken and never got round to getting it fixed due to various reason but i would like to fix it as its like brand new."

If you took it to a High Street shop and they weren't able to fix it, you may have no alternative except to contact HTC support directly and see if they can help. As it's such an outdated phone, I'm not sure if they will, but it would be worth asking if you want to keep it.

Re: Updated Android system and phone has crashed

MI5 — Mon, 20 Oct 2014 12:36:33 GMT

You will find everything you need here although I have to say that HTC phones aren't the easiest to pay with. You may find it much quicker to pay a local phone repair shop to flash a ROM back on it.
It's not beyond anyone with a data cable and a laptop/PC but it can be fiddly on these phones http://forum.xda-developers.com/htc-desire-s

Re: Updated Android system and phone has crashed

Bambino — Mon, 20 Oct 2014 12:42:19 GMT

OP said in their first post "I left it in to a local phone shop and they had no idea how to fix it."

Maybe they need to go armed with the link you provided to a different shop?

Re: Updated Android system and phone has crashed

MI5 — Mon, 20 Oct 2014 12:46:59 GMT

@Bambino wrote:
OP said in their first post "I left it in to a local phone shop and they had no idea how to fix it."

Maybe they need to go armed with the link you provided to a different shop?

I would try a shop that knows what they are doing.

As I said, HTC's aren't the easiest, but not impossible to do.

All it needs is a ROM but I am surprised that a proper factory reset isn't fixing it tbh......

Re: Updated Android system and phone has crashed

Anonymous — Mon, 20 Oct 2014 12:50:01 GMT

@MI5 wrote:
You will find everything you need here although I have to say that HTC phones aren't the easiest to pay with. You may find it much quicker to pay a local phone repair shop to flash a ROM back on it.
It's not beyond anyone with a data cable and a laptop/PC but it can be fiddly on these phones http://forum.xda-developers.com/htc-desire-s

Thanks for the reply. I'm sure I'll be able to find everything I need on that site, they seem to knwo their stuff!! All I need is someody to point me in the right direction and I should be able to fix it myself, heres hoping anyway!!

I'll let you know how I get on

Re: Updated Android system and phone has crashed

MI5 — Mon, 20 Oct 2014 13:06:36 GMT

Just take your time to read and check you have everything straight in your mind before starting and you'll be fine.