topic Re: Xperia Z3 static screen in Android

Xperia Z3 static screen

Anonymous — Mon, 13 Oct 2014 15:02:48 GMT

Is anyone else having this issue with their Z3? I have noticed on the sony forums that quite a few people are having this particular problem where the phone will show colourful static for a split second or sometimes even longer (2 seconds on mine at one point). It usually happens when using the camera or watching video.

Re: Xperia Z3 static screen

Anonymous — Mon, 13 Oct 2014 15:48:02 GMT

I don't own or use that phone but am still very interested in this issue.

Has Sony said anything official or was this feedback from end users at the moment.

May be worth feeding this back to them if you haven't already.

I'd be popping into a high street store and testing out the demo models.

Re: Xperia Z3 static screen

MI5 — Mon, 13 Oct 2014 15:57:53 GMT

@viridis is our Sony expert.

Hopefully he will have some advice for you.

Re: Xperia Z3 static screen

Anonymous — Mon, 13 Oct 2014 16:01:05 GMT

Re: Xperia Z3 static screen

jonsie — Mon, 13 Oct 2014 16:04:22 GMT

People seem to be undecided between a firmware or software issue. I would contact Sony directly to see if the phone needs to go back.

Re: Xperia Z3 static screen

viridis — Mon, 13 Oct 2014 16:05:07 GMT

If a factory reset does not fix it, return it ASAP, faulty gpu or screen.
Not had this issue but have seen it reported.
You are within 28 days so a doorstep swap out or in store swap won't be an issue.

Re: Xperia Z3 static screen

viridis — Mon, 13 Oct 2014 16:07:44 GMT

If it was firm or software it would be far far wider spread, points to one thing imo.

Re: Xperia Z3 static screen

jonsie — Mon, 13 Oct 2014 16:10:11 GMT

I bow to your Sony experience @viridis and given that advice, return the phone.:smileyhappy:

Re: Xperia Z3 static screen

MI5 — Mon, 13 Oct 2014 16:18:22 GMT

I'd be inclined to agree....

Re: Xperia Z3 static screen

Anonymous — Mon, 13 Oct 2014 19:36:04 GMT

Thanks for the advice folks.

Re: Xperia Z3 static screen

Anonymous — Mon, 13 Oct 2014 19:46:20 GMT

I hope you find a reasonable resolution.

Re: Xperia Z3 static screen

jonsie — Mon, 13 Oct 2014 19:49:14 GMT

Let us know how you get on with this, no doubt it will help someone else with the same problem.

Re: Xperia Z3 static screen

viridis — Mon, 13 Oct 2014 23:12:12 GMT

@Anonymous wrote:
I hope you find a reasonable resolution.

@1080p @ 424 ppi

Very reasonable

Re: Xperia Z3 static screen

jonsie — Mon, 13 Oct 2014 23:21:57 GMT

Very good!

Re: Xperia Z3 static screen

Anonymous — Tue, 14 Oct 2014 15:01:31 GMT

I contacted o2 today and they are going to send a replacement phone out within 3-5 days.

I did ask about the possibility of going into a local store and collecting the new one and dropping off the old one but no go.

I'll let you know how i get on with the new handset.

Thanks again for the help.

Re: Xperia Z3 static screen

Anonymous — Tue, 14 Oct 2014 15:04:28 GMT

A good resolution.

Hope all goes ok with the replacement.

Re: Xperia Z3 static screen

MI5 — Tue, 14 Oct 2014 15:04:32 GMT

All the best with the new one....

Re: Xperia Z3 static screen

jonsie — Tue, 14 Oct 2014 15:09:33 GMT

It's good to see they are replacing it for you. Good luck

Re: Xperia Z3 static screen

Anonymous — Tue, 14 Oct 2014 15:28:57 GMT

Glad you're getting a replacement phone!

One question though, did you originally purchase the phone online or in-store?

The reason I ask is that I don't understand why they couldn't arrange with a store to let you drop in and exchange the phone. The only reason I could think of is that you signed up for the phone online...although I don't see that as a valid reason!

Re: Xperia Z3 static screen

viridis — Tue, 14 Oct 2014 15:31:38 GMT

That would be what id think. O2 stores are a different entity than online.