topic no network coverage dorchester. dorset in Android

no network coverage dorchester. dorset

Anonymous — Mon, 06 Oct 2014 08:46:39 GMT

first post for me here, for the last ten days apart from some of yesterday there has been no signal or coverage for me at dt12ls. i have sent msg on fb and been replied to that the engineers are working to repair a mast. on saturday i spoke to an advisor on live chat that told me all probems were repaired but they were not. so looking further into this do o2 advisors blatently tell you that problems are solved when they are not. i would much prefer to be told the truth good or bad than lied to what i feel has happened. status checker shows a mast not working but absolutely nothing on unplanned issues. i know where the nearest mast to me is and currently it is being scaffolded for repair and maintainance it is a victorian water tower. i believe this mast is turned off to protect workers from microwave radiation whitch is fair enough in my view but why no notification etc from o2. used to be a good company but seems now could not care at all but still take full money from your bank etc. i just want to know the truth tbh.

Re: no network coverage dorchester. dorset

Anonymous — Mon, 06 Oct 2014 08:51:10 GMT

There are a lot of people complaining about signal issues at the minute and the network have verious excuses.

I would recommend logging a complaint through the link and the bottom of the page....they may even credit your account as a goodwill gesture

Re: no network coverage dorchester. dorset

Anonymous — Mon, 06 Oct 2014 09:02:30 GMT

Hi

As O2 do not give real time repair times and they cover this in their t&c its a case of keep Checking the Service Status.

Frustrating I agree.

Re: no network coverage dorchester. dorset

MI5 — Mon, 06 Oct 2014 09:15:28 GMT

The status checker is the only reliable place to get info from I'm afraid.
If it says a mast is down now it will be updated when it's repaired.

Re: no network coverage dorchester. dorset

Anonymous — Mon, 06 Oct 2014 10:01:22 GMT

i can understand about a mast being down what winds me up is to be told on live chat that every thing is sorted when it clearly is not, is that any way to treat customers i would much prefer to be told the absolute truth good or bad. ten days is a long time to be repairing a mast i think.

Re: no network coverage dorchester. dorset

MI5 — Mon, 06 Oct 2014 10:04:17 GMT

10 days would seem to be a long time, but of course, no one knows the details of the fault, so difficult to comment with any accuracy.
Once the service is reinstated you may get a financial good will gesture on your account if you give CS a call.
Note, this is not compulsory so it is advisable to be polite when you call.....
Good luck and hope service is resumed soon.

Re: no network coverage dorchester. dorset

jonsie — Mon, 06 Oct 2014 10:15:56 GMT

It still shows that a mast is being worked on in your area and hopefully working on it as we speak to get things back to normal.

Live results for DT1 2LS, Dorchester, Dorset

Sorry a phone mast close to you isn't working
This means you might experience problems making calls, using the internet, or sending/receiving emails in this area.
Updated 11:00 (refreshed hourly). Recent faults might not show yet.

Re: no network coverage dorchester. dorset

aldaweb — Mon, 06 Oct 2014 10:37:49 GMT

Live Chat are not the best placed for current issues being based overseas and working from scripts.

You might try the MyNetwork app which can show live status and has a map that shows the mast locations too.

Re: no network coverage dorchester. dorset

Anonymous — Mon, 06 Oct 2014 11:58:43 GMT

I agree totally. I am totally fed up with not only not having any service for 9 days now but not having any information. Thosands of O2 customers in Dorchester deserve better. AN apology combined with a detailed explanation of what is wrong and when it will be fixed.

Re: no network coverage dorchester. dorset

MI5 — Mon, 06 Oct 2014 12:05:15 GMT

You often find an apology in the local press after issues such as this.
You will not get a detailed explanation of the fault (how would that help you anyway?) and you are unlikely to get an accurate fixed repair time from them either......

Re: no network coverage dorchester. dorset

Anonymous — Mon, 06 Oct 2014 15:32:33 GMT

yesterday though all was working fine then back this morning no network coverage again i dont think o2 will give any information out at all even the website for unexpected issues will not work probably massively overloaded what is strange as well is that tesco mobile seems to be working fine and they use the o2 network.

Re: no network coverage dorchester. dorset

MI5 — Mon, 06 Oct 2014 16:27:07 GMT

That would suggest it's a server issue rather than a mast issue......

Re: no network coverage dorchester. dorset

Anonymous — Mon, 06 Oct 2014 20:53:52 GMT

You can give an end date if they are lying and it is not a repair but simply that the mast is turned off while the tower it is mounted on is maintained. Ergo maintenance end date = date service resumes.

Re: no network coverage dorchester. dorset

jonsie — Mon, 06 Oct 2014 21:00:48 GMT

A rough estimate would be better than what we have at the moment...

Re: no network coverage dorchester. dorset

MI5 — Mon, 06 Oct 2014 21:10:01 GMT

As the Tesco signal is still working it would suggest the mast is OK (as above) and more likely an issue behind the scenes with O2's servers, surely ?

Re: no network coverage dorchester. dorset

Anonymous — Sat, 18 Oct 2014 08:05:17 GMT

still no network service here o2 even put a bit in the local paper saying sorry etc and that all would be fixed by 6 oclock that day, good i thought tried my phone o2 no network service comes up. what a poor excuse for a mobile service provider. can i leave o2 early and go to a provider that does have a clue how to operate a service without having to pay a penalty.

Re: no network coverage dorchester. dorset

jonsie — Sat, 18 Oct 2014 09:56:41 GMT

You would have to go through the complaint process to see what O2 come back with. People have been allowed to leave without penalty, handing the phone back but you have to keep pushing them.

Re: no network coverage dorchester. dorset

Anonymous — Sat, 18 Oct 2014 10:49:23 GMT

this still isnt fixed how can i leave early and go to a service provider that does supply a service and not try and fob you off with lies and excuses that clearly is what o2 are now doing.

Re: no network coverage dorchester. dorset

Anonymous — Sat, 18 Oct 2014 10:50:33 GMT

You would need to put your case in writing to http://www.o2.co.uk/how-to-complain/complain

They may / may not ask for the handset back.

Re: no network coverage dorchester. dorset

Cleoriff — Sat, 18 Oct 2014 12:27:34 GMT

The problems the OP is talking about is covered here in a BBC news article. They have every right to be outraged I think...

http://www.bbc.com/news/uk-england-dorset-29661054