topic Re: Setting up outgoing mail on Android device using O2 SMTP server in Android

Setting up outgoing mail on Android device using O2 SMTP server

Anonymous — Thu, 02 Oct 2014 07:23:22 GMT

Hope somebody can help me, my main email account is a Karoo one, I have set this up to receive incoming mail with no problems.

However I have never been able to set up outgoing mail, I have followed what appears to be the general advice on the internet which is to set the outgoing settings as follows:

SMTP server: smtp.o2.co.uk

Port: 25

Security type: None

Require sign-in: ticked

Username: My O2 username

Password: My O2 password

When I click 'Done' it comes up with a box displaying 'Checking outgoing server settings' for a few seconds and then comes back with the following:

"! Could not finish

The server does not support the authentication methods" with an option to 'Edit details' which when clicked takes me back to the outgoing settings and I note that it always changes the Port back to 587.

Any help gratefully accepted!!

Re: Setting up outgoing mail on Android device using O2 SMTP server

MI5 — Thu, 02 Oct 2014 07:29:10 GMT

I've never used O2's server (always use my email providers) and I'm not even sure if it's still running now.
There's a lot of confusion over O2's email and the migration to Sky.
Meanwhile I'd try Karoo's settings:
The SMTP server is smtp.karoo.co.uk.
The Security type is None.
The Port is 25.
Untick Require sign-in.

Re: Setting up outgoing mail on Android device using O2 SMTP server

Anonymous — Thu, 02 Oct 2014 08:01:03 GMT

Thanks for the info, certainly explains why I was getting nowhere with the O2 server address!

Re: Setting up outgoing mail on Android device using O2 SMTP server

MI5 — Thu, 02 Oct 2014 08:04:35 GMT

Let us know if it helps at all.......?

Re: Setting up outgoing mail on Android device using O2 SMTP server

Anonymous — Thu, 02 Oct 2014 08:14:48 GMT

Tried the Karoo settings but it cam up with the following:

!Could not finish

Cannot connect to server 554 smtpout.kcom.com

I seem to remember reading that Karoo outgoing (unless connected via wifi) had to be set up to go through the service providers server; so if the O2 smtp server is no longer running this would appear to be an unsolveable problem?

Unless I sign up with someon elses email and use their server to send Karoo mail - would that even work?

Has anybody ever set up Karoo to send outgoing on an Android device successfully?

Re: Setting up outgoing mail on Android device using O2 SMTP server

MI5 — Thu, 02 Oct 2014 08:20:01 GMT

I've never heard of Karoo until you mentioned them....
Help here http://www.kc.co.uk/help-and-support/article/how-do-i-setup-email-on-an-android-device
You can always set up your gmail account to handle your Karoo mail and use google's smtp relay to send.
https://support.google.com/mail/answer/56283?hl=en

Re: Setting up outgoing mail on Android device using O2 SMTP server

jonsie — Thu, 02 Oct 2014 08:54:18 GMT

I too have never heard of Karoo mail. http://www.kc.co.uk/help-and-support/article/how-do-i-setup-email-on-an-android-device

If that link doesn't help I would just set it up online and to forward mail to any other email account such as gmail although that won't give you access to all subfolders.

EDIT sorry, same link:smileysad:

Re: Setting up outgoing mail on Android device using O2 SMTP server

Beenherebefore — Thu, 02 Oct 2014 09:04:23 GMT

I'm surprised both of you have never heard of Karoo....ISP for the Hull area (was known as Kingston) and the sole supplier of telecommunications in the area.

Re: Setting up outgoing mail on Android device using O2 SMTP server

Cleoriff — Thu, 02 Oct 2014 09:07:24 GMT

@Beenherebefore wrote:
I'm surprised both of you have never heard of Karoo....ISP for the Hull area (was known as Kingston) and the sole supplier of telecommunications in the area.

Must admit I have never heard of Karoo either? Is it used anywhere other than the Hull area?

Re: Setting up outgoing mail on Android device using O2 SMTP server

Beenherebefore — Thu, 02 Oct 2014 09:15:07 GMT

Karoo are part of the Kcom Group who are a telecoms provider across the UK but they have (AFAIK) a monopoly within the Hull area.

Because their cabling from the exchange is of a different spec to BT's not many other providers have bothered with LLU although Karoo must operate within the same legislation as BT and offer wholesale services.

Google it for the full SP

Re: Setting up outgoing mail on Android device using O2 SMTP server

Cleoriff — Thu, 02 Oct 2014 09:24:49 GMT

Yes I have just looked. it says Hull and some parts of East Yorkshire on Google..and found this on Wikipedia

http://en.wikipedia.org/wiki/Karoo_%28internet_service_provider%29

Re: Setting up outgoing mail on Android device using O2 SMTP server

MI5 — Thu, 02 Oct 2014 09:27:14 GMT

Not much use to us in Cov then.....

Re: Setting up outgoing mail on Android device using O2 SMTP server

jonsie — Thu, 02 Oct 2014 09:29:57 GMT

Or here in the capital of England....

Re: Setting up outgoing mail on Android device using O2 SMTP server

Cleoriff — Thu, 02 Oct 2014 09:33:10 GMT

@MI5 wrote:
Not much use to us in Cov then.....

Not a very good reputatioon apparently. Read one report of third worst in UK...

Re: Setting up outgoing mail on Android device using O2 SMTP server

Anonymous — Fri, 03 Oct 2014 15:05:18 GMT

Hope this helps.

smtp.o2.co.uk going through Karoo most likley will fail as most ISP do not allow relay this is to protect from spam mail sent from their servers and then getting black listed.(The fact you are trying to send xxxxx@o2.co.uk mail address through Karoo server is a no go). At work our exchange server is configured not to allow mail relay only addresses with company domain can send through it. The easyest way arround it is get a domain name hosted with a hosting company that provides SMTPAUTH (Secure SMTP). With that you can send your o2 mail but using their SMTP servers which you will have to log into with details they provide. One that comes to mind is namesco.

Hope this helps.

Re: Setting up outgoing mail on Android device using O2 SMTP server

Anonymous — Fri, 17 Apr 2015 03:22:49 GMT

I'm not sure if you solved this. I have a talktalk broadband provider and a completely different email provider. My main PC outgoing email settings are talktalk - port 25 - and if I use those on my mobile, when connected via home wifi they work fine, but at no other time.

My permanent solution - ALMOST as you tried - smtp.o2.co.uk through port 25 - but not requiring authentication, and before sending mail turn OFF wifi. Right pain but it works. I wonder if I can request a software upgrade to do a wifi poll and depending on whether enabled it chooses different outgoing mail servers?

Re: Setting up outgoing mail on Android device using O2 SMTP server

Anonymous — Mon, 21 Dec 2015 02:36:18 GMT

Bump

Just replaced/upgraded my phone - still the same problem, still the same workaround - and still a pain! Come on O2 - let's have a means to authenticate your SMTP stored on your O2 phones without having to disconnect the Wi Fi.

Re: Setting up outgoing mail on Android device using O2 SMTP server

MI5 — Mon, 21 Dec 2015 10:13:55 GMT

Use a different email app.
I use the gmail app and can send and receive on all my addresses on WiFi or mobile data.

Re: Setting up outgoing mail on Android device using O2 SMTP server

Cleoriff — Mon, 21 Dec 2015 10:32:05 GMT

@MI5 wrote:
Use a different email app.
I use the gmail app and can send and receive on all my addresses on WiFi or mobile data.

Must admit after being dragged kicking and screaming into the world of Gmail...it is pretty damn good

Re: Setting up outgoing mail on Android device using O2 SMTP server

jonsie — Mon, 21 Dec 2015 10:33:49 GMT

I use GMail on the tablet but use myMail on the phone (handles 9 different emails).